Showing titles in Customer Service
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Fish!
- A Remarkable Way to Boost Morale and Improve Results
- By: Stephen C. Lundin PhD PhD, John Christensen, Harry Paul, and others
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Unabridged
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Overall0
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Performance0
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Story0
Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee...
Preview -
Fish!
- A Remarkable Way to Boost Morale and Improve Results
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Release date: 13-05-14
- Language: English
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£7.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Retention First
- By: John Lamerton
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Unabridged
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Overall5
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Performance5
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Story5
Most small businesses chase strangers. Ads, funnels, lead magnets, networking breakfasts–they’re all just pouring more water into a leaky bucket. Put retention last, and you’ll feel knackered, always chasing the next deal, feeling like your business is running you, not the other way round.
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Accessible, entertaining and useful
- By B Morgan on 02-03-26
Preview -
Retention First
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Release date: 26-02-26
- Language: English
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£12.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Million-Dollar Financial Advisor
- Powerful Lessons and Proven Strategies from Top Producers
- By: David J. Mullen Jr.
- Narrated by: Allan Robertson
- Length: 8 hrs and 24 mins
- Unabridged
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Overall30
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Performance26
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Story26
The best financial advisors are well equipped to succeed regardless of market conditions. Based on interviews with 15 top advisors, each doing several million dollars worth of business every year, The Million-Dollar Financial Advisor distills their universal success principles into 13 distinct lessons. Each is explained step-by-step for immediate application by veteran and new financial professionals alike.
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Exceptional.
- By Matthew Lynch on 06-04-19
Preview -
The Million-Dollar Financial Advisor
- Powerful Lessons and Proven Strategies from Top Producers
- Narrated by: Allan Robertson
- Length: 8 hrs and 24 mins
- Release date: 02-05-14
- Language: English
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£13.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- By: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Unabridged
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Overall55
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Performance37
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Story38
Rainmakers make the big bucks. For their companies and for themselves. Here's how. The rainmaker is the person who brings big clients, big money, and big deals into an organization. How do they make the rain fall? Waiting for luck won't do, a very particular human being must get involved...
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Great practical advice
- By Amazon Customer on 24-07-06
Preview -
How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Release date: 01-03-03
- Language: English
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£8.63 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- By: Matthew Pollard
- Narrated by: Jamie Jackson
- Length: 4 hrs and 57 mins
- Unabridged
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Overall40
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Performance38
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Story38
Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths. Introverts aren't comfortable with traditional tactics like aggressively pushing a product or talking over a customer's objections. That's the beauty of The Introvert's Edge: it doesn't focus on the sale itself but on a sales system that helps introverts feel sincere instead of sales-y.
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Distinctly average
- By DoctorJeal on 08-10-18
Preview -
The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- Narrated by: Jamie Jackson
- Length: 4 hrs and 57 mins
- Release date: 04-01-18
- Language: English
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£11.66 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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ZAG
- The #1 Strategy of High-Performance Brands
- By: Marty Neumeier
- Narrated by: Marty Neumeier
- Length: 1 hr and 53 mins
- Unabridged
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Overall1
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Performance1
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Story1
The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers.
Preview -
ZAG
- The #1 Strategy of High-Performance Brands
- Narrated by: Marty Neumeier
- Length: 1 hr and 53 mins
- Release date: 05-05-25
- Language: English
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The Charismatic Leader
- 21 Skills to Connect with People
- By: John C. Maxwell
- Narrated by: John C. Maxwell
- Length: 2 hrs and 49 mins
- Unabridged
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Overall2
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Performance1
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Story1
Experience the Power of Charismatic Leadership—Narrated by author John C. Maxwell! Is charisma essential for every leader? Absolutely. At its core, leadership is influence—nothing more, nothing less. And to influence others effectively, you must connect with them. In The Charismatic Leader...
Preview -
The Charismatic Leader
- 21 Skills to Connect with People
- Narrated by: John C. Maxwell
- Length: 2 hrs and 49 mins
- Release date: 18-03-25
- Language: English
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
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Overall22
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Performance18
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Story18
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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Great for Hospitality Industry
- By JP on 26-07-15
Preview -
The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Release date: 16-12-14
- Language: English
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The Business of Belonging
- How to Make Community your Competitive Advantage
- By: David Spinks
- Narrated by: Christopher Douyard
- Length: 6 hrs and 19 mins
- Unabridged
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Overall13
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Performance12
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Story12
The world's most successful businesses leaders understand that creating a shared social identity around their products and services is the most efficient path to scaling revenue, differentiating products, promoting customer success and retention, and seizing category ownership. The Business of Belonging is the playbook for doing just that. CMX founder David Spinks offers advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users.
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Really useful in depth knowledge on community
- By N. Attridge on 20-03-24
Preview -
The Business of Belonging
- How to Make Community your Competitive Advantage
- Narrated by: Christopher Douyard
- Length: 6 hrs and 19 mins
- Release date: 18-05-21
- Language: English
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The Referral of a Lifetime: Never Make a Cold Call Again!
- By: Tim Templeton
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Unabridged
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Overall7
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Performance5
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Story5
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends and, at the same time, maximize business with existing customers.
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Inspirational business story. Well worth the read
- By Mark on 02-12-19
Preview -
The Referral of a Lifetime: Never Make a Cold Call Again!
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Release date: 29-06-16
- Language: English
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Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- By: Patrick Lencioni
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Unabridged
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Overall181
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Performance154
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Story155
After focusing on topics ranging from teamwork and leadership to employee engagement and meetings New York Times best-selling author Patrick Lencioni has finally turned his attention toward his own craft—consulting and client service. Tapping into the simple but powerful model that his firm...
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An important read that will change everything.
- By Stephen A. on 29-05-21
Preview -
Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Release date: 23-02-10
- Language: English
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AI First
- The Playbook for a Future-Proof Business and Brand
- By: Adam Brotman, Andy Sack
- Narrated by: Asa Siegel
- Length: 5 hrs and 42 mins
- Unabridged
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Overall8
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Performance7
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Story7
What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what OpenAI CEO Sam Altman told authors Adam Brotman and Andy Sack when he met them: "It will mean that 95 percent of what marketers use agencies, strategists, and creative professionals for today will easily, nearly instantly, and at almost no cost be handled by AI. No problem." Upon hearing that astonishing statement, the authors began a journey of discovery to understand what the transition to an AI first world would mean.
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The urgency of becoming an AI first company
- By Faezeh Shahrestani on 28-12-25
Preview -
AI First
- The Playbook for a Future-Proof Business and Brand
- Narrated by: Asa Siegel
- Length: 5 hrs and 42 mins
- Release date: 24-06-25
- Language: English
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The Introvert’s Edge to Networking
- Work the Room. Leverage Social Media. Develop Powerful Connections
- By: Matthew Pollard, Derek Lewis, Jeb Blount - introduction
- Narrated by: Jamie Jackson, Matthew Pollard
- Length: 7 hrs and 29 mins
- Unabridged
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Overall16
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Performance16
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Story16
One of the biggest myths that plagues the business world today is that our ability to network depends on having the “gift-of-gab.” You don’t have to be outgoing to be successful at networking. You don’t have to become a relentless self-promoter. In fact, you don’t have to act like an...
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Not much value and very self-promotional
- By Anonymous on 01-06-24
Preview -
The Introvert’s Edge to Networking
- Work the Room. Leverage Social Media. Develop Powerful Connections
- Narrated by: Jamie Jackson, Matthew Pollard
- Length: 7 hrs and 29 mins
- Release date: 19-01-21
- Language: English
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£4.30 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
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Overall15
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Performance13
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Story13
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths...
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Helpful CX Introduction, annoying listen.
- By Nathan on 14-05-24
Preview -
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Release date: 03-03-20
- Language: English
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£11.34 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- By: Wayne McCulloch
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Unabridged
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Overall5
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Performance5
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Story5
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization.
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Informative and easy to listen
- By Cutelittleteacup on 30-12-23
Preview -
The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Release date: 06-12-21
- Language: English
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£12.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Linkedin the Sandler Way
- 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
- By: Sandler Systems Inc., Linkedin Sales Solutions
- Narrated by: Sean Pratt
- Length: 1 hr and 54 mins
- Unabridged
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Overall11
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Performance10
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Story10
LinkedIn the Sandler Way, the first audiobook release from Sandler Training and LinkedIn, offers powerful, cutting-edge best practices for effective social selling with LinkedIn. Its 25 discussions uncover big ideas for prospecting and selling online - ideas that typically haven't yet become part of a sales team's daily culture. Within just a few days, you can learn, adopt, and model these LinkedIn best practices so that they become consistent behaviors for everyone in your organization who sells for a living.
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Helpful, but also one long sales pitch
- By Allan Rennebo Jepsen on 04-05-19
Preview -
Linkedin the Sandler Way
- 25 Secrets That Show Salespeople How to Leverage the World’s Largest Professional Network
- Narrated by: Sean Pratt
- Length: 1 hr and 54 mins
- Release date: 01-12-17
- Language: English
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New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- By: Mike Weinberg
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Unabridged
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Overall46
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Performance36
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Story36
The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing...
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Boring
- By Toby Brown on 07-10-20
Preview -
New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Release date: 25-08-20
- Language: English
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- By: Steve Radford
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Unabridged
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Overall1
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Performance1
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Story1
The essential handbook for frontline salespeople who want to improve, and the sales managers and leaders who want to help them.
Preview -
How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Release date: 25-11-25
- Language: English
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The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- By: Robbie Kellman Baxter
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Unabridged
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Overall169
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Performance135
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Story135
If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition. The Membership Economy argues that we are now moving away from ownership, but we still want the benefits that come with access.
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Better than I expected!
- By Ducarta on 17-08-19
Preview -
The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Release date: 19-04-16
- Language: English
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Delivering Massive Value
- The Financial Advisor's Guide to a Highly Profitable, Hyper-Efficient Practice
- By: Matthew Jarvis
- Narrated by: Matthew Jarvis
- Length: 9 hrs and 6 mins
- Unabridged
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Overall8
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Performance6
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Story6
If all the practice consultants and marketing experts have such great ideas to share, why aren't they using them to run their own successful practices? Finally, a book that offers not just ideas but proven strategies for transforming any financial practice into a highly effective value-delivering machine. Practicing financial advisor Matthew Jarvis uses these exact strategies to run his own wildly successful investment firm.
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Scottish IFA
- By Joe on 27-08-24
Preview -
Delivering Massive Value
- The Financial Advisor's Guide to a Highly Profitable, Hyper-Efficient Practice
- Narrated by: Matthew Jarvis
- Length: 9 hrs and 6 mins
- Release date: 27-09-21
- Language: English
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