Delivering Happiness cover art

Delivering Happiness

A Path to Profits, Passion, and Purpose

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Delivering Happiness

By: Tony Hsieh
Narrated by: Tony Hsieh
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About this listen

 Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.

As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, and change the world. In Delivering Happiness, he shares the tools of the trade he's learned in business and life, from starting a worm farm to running a pizza business, to working at Zappos–a company so impressive that Amazon acquired it for over $1.2 billion.

Fast-paced and down-to-earth, Delivering Happiness shows how a different kind of corporate culture is a powerful model for achieving success, and concentrating on the happiness of those around you can dramatically increase your own. Business Communication Business Development & Entrepreneurship Career Success Customer Service Entrepreneurship Management Management & Leadership Marketing & Sales Workplace & Organisational Behavior Workplace Culture Business Marketing Career Leadership Inspiring Thought-Provoking Success Employment Happiness Biography

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All stars
Most relevant
I wanted to keep listening chapter after chapter. There aren't many business books that are page turners - this is one of them.

Interesting book brought to life by stories and anecdotes. Found some the culture parts in the middle of the book a bit creepy ( started to sound like a cult - that feeling quickly passed as I listened on) but you can't fail to admire the authors total faith in his approach and the success of Zappos. The Zappos focus on customers and culture will become the norm in 20 years time I'm sure.

3 things that stuck with me after reading it:

1. You can find a way to solve any problem if there is enough at stake.
2. Offering new employees $2,000 to leave after they complete their initial training is genius.
3. I wish I'd started my own company when I left University.

Rare page turner

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I had no idea that this book was mostly about Zappos and I'd never heard of Tony Hsieh (Pronounced 'Shey'), when I started listiening I thought: what the heck has any of this got to do with happiness. However, it is a great story and it sometimes to me seems success is born randomly - many of us have put in the 16 hour days for months, with business plans that the banks demand and still failed. This is the story of how Link Exchange was built and then sold, making the author some $40M. However, he always reflects on what he has enjoyed and the creation of Zappos plays a big part in his life - it almost IS his life. It's only in the final moments of the book that the author really considers happiness and its science.

A really interesting read about someone who sounded not so different from the rest of us. Success is a pretty random thing because it's unpredictable. And happiness should be everyone's aim. It's what life surely boils down to.

I have always recognised that employees are a company's most important asset and this book confirms my beliefs and that it's not all about profitability - success can be measured in many ways and making people happy in something where they spend the majority of their life pays off in every way, it's win win win every way you look at it.

About what every human being should be

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I couldn't wait to hear more 😁, very engaging. I liked Tony's style, didn't realise it was a read. Read more like a conversation.

Very interesting, I couldn't get enough..

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impressive story. inspiring. Authentic. And a comfortable length. Nice anecdotes on how they obsessed with customers and how they focused on company culture to drive great customer service and great results every day.

Inspiring story of how to do customer service

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Would you recommend this audiobook to a friend? If so, why?

Yes. Absolutely. I spent my early years working in organisations where the style of management was bullying and sexual harassment. I remember being so stressed I would vomit in the toilet before going into to work. I now spend my time delivering high performance training to build behaviours in leaders, managers and teams to create productive, empowered and happy teams. I love how zappos have turned this into a living working example of success.

Who was your favorite character and why?

Tony Hsieh

Which character – as performed by Tony Hsieh – was your favourite?

Himself

Did you have an emotional reaction to this book? Did it make you laugh or cry?

Inspired and motivated

Happiness delivers high performance

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