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If you tell us what it’s all about, we’ll help you with the right answers – or you can try out our Help Centre. We are also here for you via chat and telephone as shown below, Monday to Sunday from 9:00 to 21:00.
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Before you go, we recommend you use any remaining member benefits. You’ll lose access to these member benefits at the end of your final billing cycle. Please visit our Help Centre for more information about how to cancel your membership.
For Audible Premium Plus members, you may be eligible to pause your membership once every 12 months, for up to 90 days. While your membership is on pause, you won’t be billed your monthly membership fee.
If you subscribed on the Audible website, you can see your plan options from your Account details or contact customer care to switch memberships. If you’ve subscribed directly in the Audible app, you need to visit your app account subscription settings to see if other plans are available.
Audible offers a variety of gift options for memberships and audiobooks. You can gift Audible to anyone, even if they're already a member.
Please visit our Help Centre for more information on how to gift audiobooks or memberships.
You can change your password anytime on the Amazon website.
Please visit our Help Centre for more information on how to reset your password.
If you live in Australia or New Zealand and have an Audible UK account, you can transfer your account and membership to the Audible AU marketplace.
Please visit our Help Centre for more information on how to transfer your account.
You can close and delete your data anytime from the Amazon site. When you close your Amazon account, it will delete all data, including any purchased titles.
To request a copy of your Audible data from Amazon anytime:
Please visit our Help Centre for more information on how to manage your personal data.
For questions about an unknown charge, visit your Audible account to review your past membership charges and orders.
Please visit our Help Centre for more information about unknown charges.
Note: If you choose to contact customer care, please have the 9-digit code found on the Audible charge available. E.g.: MB3TM39P0.
You can add, edit, or delete a payment method anytime.
Please visit our Help Centre to learn how to manage your payment method.
You can see if your purchase is eligible for return from your Audible account by checking your purchase history.
To check the status of your refund, go to the
Refund history in your Audible account.
If you’re having issues playing your title, you can follow the troubleshooting steps listed in our Help Centre.
You can visit our Help Centre for answers to common questions.