Showing results by narrator "Matthew Dixon" in All Categories

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths...

From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched...

DS Louisa Williams struggles against the odds to bring the serial killer to justice before he claims any more victims. Two women have already been brutally strangled, and Louisa finds herself battling her new DI, as well as the odds, to catch the murderer. With her job on the line, she comes to rely on her colleague, Millie, and the handsome acting DC, Mark Ward, in her fight for justice for the victims and for herself. Mark proves himself to be an invaluable member of the team, and Louisa is quick to notice this and seeks his help throughout the case.