Showing titles in Customer Service
-
-
Unreasonable Hospitality
- The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller
- By: Will Guidara
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Unabridged
-
Overall259
-
Performance248
-
Story248
Brought to you by Penguin. Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its...
-
-
I finished the book
- By Schalk Meintjes on 04-07-25
Preview -
Unreasonable Hospitality
- The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller
- Narrated by: Will Guidara
- Length: 8 hrs and 37 mins
- Release date: 08-02-24
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- By: Robbie Kellman Baxter
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Unabridged
-
Overall169
-
Performance135
-
Story135
If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition. The Membership Economy argues that we are now moving away from ownership, but we still want the benefits that come with access.
-
-
Better than I expected!
- By Ducarta on 17-08-19
Preview -
The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Release date: 19-04-16
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.92 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- By: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Unabridged
-
Overall55
-
Performance37
-
Story38
Rainmakers make the big bucks. For their companies and for themselves. Here's how. The rainmaker is the person who brings big clients, big money, and big deals into an organization. How do they make the rain fall? Waiting for luck won't do, a very particular human being must get involved...
-
-
Great practical advice
- By Amazon Customer on 24-07-06
Preview -
How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Release date: 01-03-03
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£8.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Fidelización
- estrategias para el éxito de las pequeñas empresas
- By: Bright Days
- Narrated by: Fran Galvan
- Length: 1 hr and 11 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Convierte clientes ocasionales en seguidores leales y defensores de tu marca. En un mercado cada vez más competitivo, no gana quien tiene el mejor producto, sino quien logra que sus clientes regresen una y otra vez. Este libro es una guía práctica y estratégica para propietarios de pequeñas empresas, emprendedores y profesionales del marketing que desean construir algo más valioso que ventas: relaciones duraderas con sus clientes.
Preview -
Fidelización
- estrategias para el éxito de las pequeñas empresas
- Narrated by: Fran Galvan
- Length: 1 hr and 11 mins
- Release date: 02-07-26
- Language: Spanish
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£6.39 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Moat
- Human-Centric Customer Experience in the Age of AI
- By: Jennifer Courchaine
- Narrated by: Jennifer Courchaine
- Length: 2 hrs and 9 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Your software features are going to become a commodity. Your only defensible advantage is human connection. The era of the product moat is over. In a world where AI can replicate code, clone features, and automate support in seconds, the traditional differentiators that built venture-scale businesses are vanishing. If you rely on your product to keep your customers, you are building on sand. This book is the blueprint for the new defense. The Moat reveals the single most powerful asset remaining in the age of AI: Human-Centric Customer Experience.
Preview -
The Moat
- Human-Centric Customer Experience in the Age of AI
- Narrated by: Jennifer Courchaine
- Length: 2 hrs and 9 mins
- Release date: 02-07-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£6.39 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Introvert’s Edge to Networking
- Work the Room. Leverage Social Media. Develop Powerful Connections
- By: Matthew Pollard, Derek Lewis, Jeb Blount - introduction
- Narrated by: Jamie Jackson, Matthew Pollard
- Length: 7 hrs and 29 mins
- Unabridged
-
Overall16
-
Performance16
-
Story16
One of the biggest myths that plagues the business world today is that our ability to network depends on having the “gift-of-gab.” You don’t have to be outgoing to be successful at networking. You don’t have to become a relentless self-promoter. In fact, you don’t have to act like an...
-
-
Not much value and very self-promotional
- By Anonymous on 01-06-24
Preview -
The Introvert’s Edge to Networking
- Work the Room. Leverage Social Media. Develop Powerful Connections
- Narrated by: Jamie Jackson, Matthew Pollard
- Length: 7 hrs and 29 mins
- Release date: 19-01-21
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.49 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- By: Tom McMakin, Doug Fletcher
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Unabridged
-
Overall19
-
Performance13
-
Story14
How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely feel a bit lost, hesitant, or "behind" when it comes to courting clients, an unfamiliar territory where you're never quite sure of the line between under- and over-selling. This book comes to the rescue with real, practical advice for selling what you do.
-
-
Nothing new and no nuggets
- By AmazonPurchaseReviews on 16-06-21
Preview -
How Clients Buy
- A Practical Guide to Business Development for Consulting and Professional Services
- Narrated by: Barry Abrams
- Length: 6 hrs and 34 mins
- Release date: 28-05-19
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Delivering Happiness
- A Path to Profits, Passion, and Purpose
- By: Tony Hsieh
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Unabridged
-
Overall711
-
Performance558
-
Story556
Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos. As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth...
-
-
Dull and over simple
- By J Freeman on 26-01-12
Preview -
Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Release date: 07-06-10
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£14.64 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- By: Robin Lent, Alain-Dominique Perrin, Genevieve Tour
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Unabridged
-
Overall14
-
Performance11
-
Story11
Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
-
-
No too deep
- By customer on 17-06-25
Preview -
Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Release date: 20-07-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£9.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- By: Matthew Pollard
- Narrated by: Jamie Jackson
- Length: 4 hrs and 57 mins
- Unabridged
-
Overall41
-
Performance39
-
Story39
Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths. Introverts aren't comfortable with traditional tactics like aggressively pushing a product or talking over a customer's objections. That's the beauty of The Introvert's Edge: it doesn't focus on the sale itself but on a sales system that helps introverts feel sincere instead of sales-y.
-
-
Distinctly average
- By DoctorJeal on 08-10-18
Preview -
The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- Narrated by: Jamie Jackson
- Length: 4 hrs and 57 mins
- Release date: 04-01-18
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
-
The Transformation Economy
- Guiding Customers to Achieve Their Aspirations
- By: B. Joseph Pine II
- Narrated by: Mike Lenz, B. Joseph Pine II
- Length: 7 hrs and 19 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
A new fundamental economic shift is emerging: an economy based on transformative experiences that guide people to change, achieve their aspirations, and become who they want to be. Welcome to the Transformation Economy. Creating transformative experiences offers businesses the largest opportunity for creating economic value today, particularly as goods and services become increasingly commoditized. Enterprises can create no greater value than to help customers achieve their aspirations—whether improving health, increasing wealth, developing wisdom, or finding purpose.
Preview -
The Transformation Economy
- Guiding Customers to Achieve Their Aspirations
- Narrated by: Mike Lenz, B. Joseph Pine II
- Length: 7 hrs and 19 mins
- Release date: 03-02-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£13.14 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- By: Ashvin Vaidyanathan, Ruben Rabago
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Unabridged
-
Overall14
-
Performance9
-
Story9
The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
-
-
really good overview of CS
- By Roz on 12-06-22
Preview -
The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Release date: 24-03-20
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
The Referral Engine
- Teaching Your Business to Market Itself
- By: John Jantsch
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Unabridged
-
Overall47
-
Performance22
-
Story20
The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends....
-
-
6 Hours 49 Minutes of My Life
- By Andrew on 04-01-11
Preview -
The Referral Engine
- Teaching Your Business to Market Itself
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Release date: 25-05-10
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.92 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
You Can't Teach a Kid to Ride a Bike at a Seminar
- Sandler Training's 7-Step System for Successful Selling (2nd Edition)
- By: David H. Sandler
- Narrated by: Sean Pratt
- Length: 8 hrs and 23 mins
- Unabridged
-
Overall63
-
Performance53
-
Story52
The timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy. "People make buying decisions emotionally and justify them logically." That shrewd insight from the first edition of this best-selling book has become a no-brainer among sales professionals. Now, the new edition of the classic work that has helped millions of sales professionals take their careers to new levels offers critical new insights, information, and tools for success in today's economy.
-
-
Solid stuff
- By Bernie on 04-03-23
Preview -
You Can't Teach a Kid to Ride a Bike at a Seminar
- Sandler Training's 7-Step System for Successful Selling (2nd Edition)
- Narrated by: Sean Pratt
- Length: 8 hrs and 23 mins
- Release date: 01-08-17
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.96 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill, Ken Blanchard - introduction
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
-
Overall48
-
Performance44
-
Story44
In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the...
-
-
wonderful!
- By Anonymous on 20-08-20
Preview -
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Narrated by: Michael Wagner
- Length: 5 hrs
- Release date: 05-03-19
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£11.49 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Outside In
- The Power of Putting Customers at the Center of Your Business
- By: Harley Manning, Kerry Bodine
- Narrated by: Mel Foster
- Length: 7 hrs and 35 mins
- Unabridged
-
Overall18
-
Performance17
-
Story16
The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.
-
-
Great Read
- By Lara Felix on 07-01-19
Preview -
Outside In
- The Power of Putting Customers at the Center of Your Business
- Narrated by: Mel Foster
- Length: 7 hrs and 35 mins
- Release date: 28-08-12
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Fish!
- A Remarkable Way to Boost Morale and Improve Results
- By: Stephen C. Lundin PhD PhD, John Christensen, Harry Paul, and others
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Unabridged
-
Overall0
-
Performance0
-
Story0
Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee...
Preview -
Fish!
- A Remarkable Way to Boost Morale and Improve Results
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Release date: 13-05-14
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£7.75 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Retention First
- By: John Lamerton
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Unabridged
-
Overall7
-
Performance7
-
Story7
Most small businesses chase strangers. Ads, funnels, lead magnets, networking breakfasts–they’re all just pouring more water into a leaky bucket. Put retention last, and you’ll feel knackered, always chasing the next deal, feeling like your business is running you, not the other way round.
-
-
You know what you're getting with John Lamerton!
- By Jean-Luc B. on 26-03-26
Preview -
Retention First
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Release date: 26-02-26
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.20 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
-
Overall56
-
Performance45
-
Story43
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
-
-
great read
- By Heather on 15-02-18
Preview -
Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£12.96 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-
-
-
Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- By: Patrick Lencioni
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Unabridged
-
Overall182
-
Performance155
-
Story156
After focusing on topics ranging from teamwork and leadership to employee engagement and meetings New York Times best-selling author Patrick Lencioni has finally turned his attention toward his own craft—consulting and client service. Tapping into the simple but powerful model that his firm...
-
-
An important read that will change everything.
- By Stephen A. on 29-05-21
Preview -
Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Release date: 23-02-10
- Language: English
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.Add to basket failed.
Please try again laterAdd to wishlist failed.
Please try again laterRemove from wishlist failed.
Please try again laterAdding to library failed
Please try againFollow podcast failed
Unfollow podcast failed
£9.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
-