Showing titles in Customer Service
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- By: Tony Hsieh
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Unabridged
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Overall711
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Performance558
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Story556
Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos. As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth...
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Dull and over simple
- By J. Freeman on 26-01-12
Preview -
Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Release date: 07-06-10
- Language: English
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£14.64 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Challenger Sale
- How To Take Control of the Customer Conversation
- By: Matthew Dixon, Brent Adamson
- Narrated by: Matthew Dixon, Brent Adamson
- Length: 5 hrs and 43 mins
- Unabridged
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Overall56
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Performance48
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Story48
Brought to you by Penguin. THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLD Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them! What's the secret to sales success? If you're like most business leaders...
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Limited learning
- By Andrew Mc Daniel on 25-08-22
Preview -
The Challenger Sale
- How To Take Control of the Customer Conversation
- Narrated by: Matthew Dixon, Brent Adamson
- Length: 5 hrs and 43 mins
- Release date: 10-02-22
- Language: English
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£11.20 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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You Can't Teach a Kid to Ride a Bike at a Seminar
- Sandler Training's 7-Step System for Successful Selling (2nd Edition)
- By: David H. Sandler
- Narrated by: Sean Pratt
- Length: 8 hrs and 23 mins
- Unabridged
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Overall63
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Performance53
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Story52
The timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy. "People make buying decisions emotionally and justify them logically." That shrewd insight from the first edition of this best-selling book has become a no-brainer among sales professionals. Now, the new edition of the classic work that has helped millions of sales professionals take their careers to new levels offers critical new insights, information, and tools for success in today's economy.
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Solid stuff
- By Bernie on 04-03-23
Preview -
You Can't Teach a Kid to Ride a Bike at a Seminar
- Sandler Training's 7-Step System for Successful Selling (2nd Edition)
- Narrated by: Sean Pratt
- Length: 8 hrs and 23 mins
- Release date: 01-08-17
- Language: English
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£12.96 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill, Ken Blanchard - introduction
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
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Overall48
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Performance44
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Story44
In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the...
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Mind altering
- By Robert Murphy on 05-08-22
Preview -
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Narrated by: Michael Wagner
- Length: 5 hrs
- Release date: 05-03-19
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Close That Sale!
- The 34 Best Sales Closing Techniques Ever Discovered
- By: Brian Tracy, Michael Tracy
- Narrated by: Michael Tracy
- Length: 3 hrs and 18 mins
- Unabridged
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Overall0
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Performance0
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Sales doesn’t end with a great presentation. It ends when the customer says yes. In Close That Sale, legendary sales authority Brian Tracy teams up with next-generation strategist Michael Tracy to deliver the most practical, field-tested guide to closing sales in today’s competitive marketplace.
Preview -
Close That Sale!
- The 34 Best Sales Closing Techniques Ever Discovered
- Narrated by: Michael Tracy
- Length: 3 hrs and 18 mins
- Release date: 14-04-26
- Language: English
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£17.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Transformation Economy
- Guiding Customers to Achieve Their Aspirations
- By: B. Joseph Pine II
- Narrated by: Mike Lenz, B. Joseph Pine II
- Length: 7 hrs and 19 mins
- Unabridged
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Overall0
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Performance0
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A new fundamental economic shift is emerging: an economy based on transformative experiences that guide people to change, achieve their aspirations, and become who they want to be. Welcome to the Transformation Economy. Creating transformative experiences offers businesses the largest opportunity for creating economic value today, particularly as goods and services become increasingly commoditized. Enterprises can create no greater value than to help customers achieve their aspirations—whether improving health, increasing wealth, developing wisdom, or finding purpose.
Preview -
The Transformation Economy
- Guiding Customers to Achieve Their Aspirations
- Narrated by: Mike Lenz, B. Joseph Pine II
- Length: 7 hrs and 19 mins
- Release date: 03-02-26
- Language: English
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£13.14 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Business of Belonging
- How to Make Community your Competitive Advantage
- By: David Spinks
- Narrated by: Christopher Douyard
- Length: 6 hrs and 19 mins
- Unabridged
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Overall13
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Performance12
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Story12
The world's most successful businesses leaders understand that creating a shared social identity around their products and services is the most efficient path to scaling revenue, differentiating products, promoting customer success and retention, and seizing category ownership. The Business of Belonging is the playbook for doing just that. CMX founder David Spinks offers advice for creating community strategy, aligning it with your business objectives, and launching and managing a community of end users.
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Really useful in depth knowledge on community
- By N. Attridge on 20-03-24
Preview -
The Business of Belonging
- How to Make Community your Competitive Advantage
- Narrated by: Christopher Douyard
- Length: 6 hrs and 19 mins
- Release date: 18-05-21
- Language: English
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£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Power of Pull
- What You Need to Know About Customer Demand (and Why Most Businesses Get It Wrong)
- By: Rob Snyder
- Narrated by: Eric Burgher
- Length: 10 hrs
- Unabridged
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Overall0
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Performance0
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Story0
How to harness customer demand to fuel your business growth Rob Snyder followed all the traditional advice for launching a startup. He did his research, ran experiments, raised millions in venture capital, but his company struggled to get off the ground. It wasn't until he left the standard...
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The Power of Pull
- What You Need to Know About Customer Demand (and Why Most Businesses Get It Wrong)
- Narrated by: Eric Burgher
- Length: 10 hrs
- Release date: 09-07-26
- Language: English
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£24.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- By: Mark Goulston
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Unabridged
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Overall67
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Performance57
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Story56
Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered...
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Life changing
- By Matthew Dashper-Hughes on 23-01-21
Preview -
Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Release date: 21-04-20
- Language: English
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£11.49 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The JOLT Effect
- How High Performers Overcome Customer Indecision
- By: Matthew Dixon, Ted McKenna
- Narrated by: Matthew Dixon, Ted McKenna
- Length: 5 hrs and 47 mins
- Unabridged
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Overall18
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Performance14
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Story14
From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more sales In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched...
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Waste of time
- By Mik on 28-05-25
Preview -
The JOLT Effect
- How High Performers Overcome Customer Indecision
- Narrated by: Matthew Dixon, Ted McKenna
- Length: 5 hrs and 47 mins
- Release date: 20-09-22
- Language: English
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£11.18 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- By: Robin Lent, Alain-Dominique Perrin, Genevieve Tour
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Unabridged
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Overall14
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Performance11
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Story11
Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
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No too deep
- By customer on 17-06-25
Preview -
Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Release date: 20-07-20
- Language: English
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£9.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- By: Robbie Kellman Baxter
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Unabridged
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Overall169
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Performance135
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Story135
If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition. The Membership Economy argues that we are now moving away from ownership, but we still want the benefits that come with access.
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Better than I expected!
- By Ducarta on 17-08-19
Preview -
The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Release date: 19-04-16
- Language: English
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£12.92 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Take Control
- The Financial Advisor's Guide to Exponential Income Growth
- By: Rickson Dsouza
- Narrated by: Rickson Dsouza
- Length: 2 hrs and 51 mins
- Unabridged
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Overall1
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Performance1
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Story1
Rickson Dsouza, one of Dubai’s most accomplished life insurance advisors, knows the answers because he’s lived them. In Take CONTROL, Rickson shares the powerful, proven framework he used to transform his life and career, offering listeners an actionable guide to achieving the same. The CONTROL system is a blueprint for commission-based professionals who want to unlock exponential growth, serve their clients with excellence, and build a business that aligns with their dreams.
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Gives in-depth clarity
- By Sudeep on 25-04-26
Preview -
Take Control
- The Financial Advisor's Guide to Exponential Income Growth
- Narrated by: Rickson Dsouza
- Length: 2 hrs and 51 mins
- Release date: 06-04-26
- Language: English
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£9.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Winning with People
- Discover the People Principles that Work for You Every Time
- By: John C. Maxwell
- Narrated by: Henry O. Arnold
- Length: 7 hrs and 4 mins
- Unabridged
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Overall11
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Performance9
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Story9
The most important characteristic that is needed to be successful in any leadership position – whether it’s in business, church, or your community - is the ability to work with people. Relationships are at the heart of every positive human experience. John C.Maxwell, a master communicator...
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WOW
- By Amazon Customer on 17-01-22
Preview -
Winning with People
- Discover the People Principles that Work for You Every Time
- Narrated by: Henry O. Arnold
- Length: 7 hrs and 4 mins
- Release date: 12-05-20
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- By: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Unabridged
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Overall55
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Performance37
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Story38
Rainmakers make the big bucks. For their companies and for themselves. Here's how. The rainmaker is the person who brings big clients, big money, and big deals into an organization. How do they make the rain fall? Waiting for luck won't do, a very particular human being must get involved...
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Great practical advice
- By Amazon Customer on 24-07-06
Preview -
How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Release date: 01-03-03
- Language: English
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£8.51 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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Overall56
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Performance45
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Story43
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
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great read
- By Heather on 15-02-18
Preview -
Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
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£12.96 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Small Talk [5-in-1]
- 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation. Build Rapport and Network with Ease by Knowing What to Say on Every Occasion
- By: Kirstin Rae Evans
- Narrated by: Jennifer Jeffery
- Length: 3 hrs and 18 mins
- Unabridged
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Overall6
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Performance6
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Story6
Developing unwavering confidence and a magnetic personality can transform your career, relationships, and self-image. Yet even the most capable people battle self-doubt or struggle to share ideas effectively. If you’ve ever felt invisible in a crowd or longed to take command of a room, Small Talk [5-in-1]: 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation is your roadmap to standing out and succeeding.
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Guidebook for introverts
- By Lucy A. on 29-04-26
Preview -
Small Talk [5-in-1]
- 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation. Build Rapport and Network with Ease by Knowing What to Say on Every Occasion
- Narrated by: Jennifer Jeffery
- Length: 3 hrs and 18 mins
- Release date: 09-07-25
- Language: English
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£10.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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ZAG
- The #1 Strategy of High-Performance Brands
- By: Marty Neumeier
- Narrated by: Marty Neumeier
- Length: 1 hr and 53 mins
- Unabridged
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Overall1
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Performance1
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Story1
The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers.
Preview -
ZAG
- The #1 Strategy of High-Performance Brands
- Narrated by: Marty Neumeier
- Length: 1 hr and 53 mins
- Release date: 05-05-25
- Language: English
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£7.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Dealing with Difficult People
- By: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Overall97
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Performance85
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Story84
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Couldn’t get past the first 15 minutes - awful narrator
- By C on 10-09-21
Preview -
Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release date: 28-05-19
- Language: English
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£10.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Referral Engine
- Teaching Your Business to Market Itself
- By: John Jantsch
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Unabridged
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Overall47
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Performance22
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Story20
The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company. Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends....
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6 Hours 49 Minutes of My Life
- By Andrew on 04-01-11
Preview -
The Referral Engine
- Teaching Your Business to Market Itself
- Narrated by: John Jantsch
- Length: 6 hrs and 49 mins
- Release date: 25-05-10
- Language: English
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£11.92 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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