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  • Never Split the Difference

  • Negotiating as if Your Life Depended on It
  • By: Chris Voss, Tahl Raz
  • Narrated by: Michael Kramer
  • Length: 8 hrs and 7 mins
  • 4.8 out of 5 stars (6,243 ratings)
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Never Split the Difference cover art

Never Split the Difference

By: Chris Voss,Tahl Raz
Narrated by: Michael Kramer
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Summary

Brought to you by Penguin.

THE HUGE INTERNATIONAL BESTSELLER

A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

©2016 Chris Voss (P)2019 Penguin Audio

Critic reviews

"Riveting." (Adam Grant)

"Stupendous." (The Week)

"Brilliant." (Guardian)

What listeners say about Never Split the Difference

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  • Overall
    2 out of 5 stars
  • Performance
    3 out of 5 stars
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    2 out of 5 stars

Full of stories but difficult to make practical

I enjoyed the voice of the narrator of this audiobook, but found the content was not very helpful. There are a lot of very in-depth examples from the author’s work as a hostage negotiator. Unfortunately, the practical application of these into specific strategies and transferable everyday situations is rather limited. I listened to this book to help me prepare for a salary negotiation and after several hours of listening did not feel that I had any particular strategies to apply.

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73 people found this helpful

  • Overall
    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars

Revolutionary for my life

From changing the way I talk to my partner, turning a usual argument into a loving exchange. To getting me everything I have ever wanted and avoiding the wimp deal where I just accept what I am offered.

This book is changing me life. I have listened to it and bought the hard copy and turned it into a complete system for every conversation I have.

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66 people found this helpful

  • Overall
    5 out of 5 stars

changed my life

ever feel you are always obliged to answer something? or always feel like you always get a bad deal and think back later and ask yourself "i wish i said that!"?

This is the book for you. The idea of speech mirrors, emotional labels combined with calibrated questions has allowed me to understand how people use language in order to influence perspectives and always make sure i get the answers to my assumptions.

unbelievable read. 5 stars

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35 people found this helpful

  • Overall
    4 out of 5 stars
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    5 out of 5 stars
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    4 out of 5 stars

Solid book, probably better on paper

The first few moments of the book feel a bit off, but it's worth waiting. After the initial sales pitch of his methods, the author gives what seems to be a rather sensible, if dramatic, list of techniques to get the most out of negotiations. It is not life changing, and a bit confusing at times, but definitely will teach you a few things. Performance itself was great, no issues there. Unfortunately, the nature of this kind of book is that I'd always prefer a physical copy to refer to afterwards.

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23 people found this helpful

  • Overall
    5 out of 5 stars
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    5 out of 5 stars

Must read!

Very practical and useful techniques delivered in an engaging tone. Very interesting examples used ranging from daily office life to nail biting hostage situations

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16 people found this helpful

  • Overall
    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars

Fantastic listen. Knowledge packed!

As a business owner, the skills to negotiate a good deal are priceless. The author’s life experience and depth on negotiations are very apparent throughout this book. The stories are engaging and packed with knowledge.

Great listen. Highly recommended.

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13 people found this helpful

  • Overall
    2 out of 5 stars
  • Performance
    3 out of 5 stars
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    2 out of 5 stars

Teaches little, suggests bad practices

The contents of this book have very little statistical or scientific backing. It's entirely anecdotal and not at all informative.

When I got to the chapter on how you should not accept no as an answer (something any decent parent teaches their children is completely wrong - no always means no!) I gave up. It began to sound a little rapey.

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10 people found this helpful

  • Overall
    5 out of 5 stars
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    5 out of 5 stars
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    5 out of 5 stars

book I used to increase my salary


i skipped a few years of promotions by applying the advice in it to the.
read it three times.

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9 people found this helpful

  • Overall
    3 out of 5 stars
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    3 out of 5 stars
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    3 out of 5 stars

Good listen but too much waffle

Good book and some great parts you can take out of it - however I felt there was too much related parts to the writers FBI days of hostage negotiations and too little real life negotiation examples or tips.

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8 people found this helpful

  • Overall
    5 out of 5 stars
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    5 out of 5 stars
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    4 out of 5 stars

Some gems to try in negotiations

There are undoubtedly some great tidbits of advice for negotiation strategies to be found in this book and overall I thought it was a useful, fairly easy listen. I do wish that there had been more shared on the science behind the tactics as you just get a touch of that and have to believe that there is much more to it.

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6 people found this helpful