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Never Split the Difference

Negotiating as if Your Life Depended on It

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About this listen

Brought to you by Penguin.

THE HUGE INTERNATIONAL BESTSELLER

A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.

Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.

'My pick for book of the year.' Forbes

'Who better to learn [negotiation] from than Chris Voss, whose skills have saved lives and averted disaster?' Daily Mail

'A business book you won't be able to put down.' Fortune

© Chris Voss 2016 (P) Penguin Audio 2019

 Career Success Communication & Social Skills Forecasting & Strategic Planning Management & Leadership Meetings & Presentations Negotiating Personal Development Psychology Psychology & Mental Health Relationships Business Thought-Provoking Inspiring Career Management

Critic reviews

Such a great book that is relevant to more than just FBI negotiations: it's relevant to my relationship with my partner, to my business, to everything in between. It's relevant to all interactions I have with all humans, and that's testament to why it has sold so many copies worldwide. (Steven Bartlett, entrepreneur and host of the Diary of a CEO podcast)
Never Split The Difference is a guide to negotiation drawing on the lessons Voss learned when he was working as the FBI's lead hostage negotiator . . . he has the most amazing stories about dealing with criminals and terrorists. I love that all of his insights are really practical in day-to-day life too. (Jake Humphrey, presenter and co-author of HIGH PERFORMANCE)
Filled with insights that apply to everyday negotiations.
A brilliant book.
Negotiation, as someone once said, is 'the art of letting someone else have your own way'. It's an art well worth learning. And who better to learn from than Chris Voss, whose skills have saved lives and averted disaster?
As an FBI hostage negotiator, Chris Voss has come face-to-face with all sorts of criminals, including kidnappers, bank robbers, and terrorists. In this book, he teaches negotiation tactics that you can use even if your life depended on it.
A stupendous book.
A master of persuasion.
It's rare that a book is so gripping and entertaining while still being actionable and applicable, especially with business books. Every few pages I read, I found myself writing down negotiation tips and ideas I wanted to test with our sales team and clients.
Every so often, you read a book that becomes a part of you. For some, it's a childhood-defining series like Harry Potter. Others find themselves in poetry or memoirs. My recent pivotal read was Chris Voss's Never Split the Difference . . . He showed me the importance of selling solutions to customers' problems rather than simply features. Along the way, he refined my communication style in everything from high-stakes negotiations to cold emails.
All stars
Most relevant
Easy to listen to - not overly complex. He uses a lot of personal experience to make the arguments which helps it flow. The techniques are easy to implement - I can report I did try one out not long after listening to it and it worked. I would not have expected it to work and would never have thought to do it myself so definitely helpful. Brilliant.

Easy to listen to and useful techniques

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Wish had read it earlier. We all do one thing everyday in our life, we lose some and come on top of some, but not many of us can claim expertise on, Negotiatiations. This book covers the way an FBI professional does it. Loved the way it explains basics of negotiating to a layman, and bits about human nature while doing it. Without boring the listener with details of models/theories, it provides the tools to be used and situations they are used in. There are mentions of other materials which an interested person can explore more.

Great book with practical insights about the art.

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realy good
worth speanding time
and the money for this book
also book u have listen at least two times

mind blowing

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Incredibly well performed, and, there’s a lot of meat on the bones of every section in the book. I felt like I was consistently fed information that I never knew I needed it a way that was engaging.

Engaging and Actionable

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The book not only reads well, keeping you interested in a topic, but also contains a lot of examples, you can apply straight away in your real life negotiations.

Useful and entertaining

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