Difficult Leadership
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The Discomfort Zone
- How Leaders Turn Difficult Conversations Into Breakthroughs
- By: Marcia Reynolds
- Narrated by: Karen Saltus
- Length: 4 hrs and 9 mins
- Unabridged
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Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone - the moment when the mind is most open to learning - to prompt people to think through problems, see situations more strategically, and transcend their limitations. Drawing on recent discoveries in the neuroscience of learning, Reynolds shows how to ask the kinds of questions that short-circuit the brain’s defense mechanisms and habitual thought patterns.
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If you're a leader, great! If you're a coach, well
- By Andreea Mirica on 13-02-23
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The Discomfort Zone
- How Leaders Turn Difficult Conversations Into Breakthroughs
- Narrated by: Karen Saltus
- Length: 4 hrs and 9 mins
- Release date: 09-10-14
- Language: English
- Top leadership coach Marcia Reynolds offers a model for using the Discomfort Zone - the moment when the mind is most open to learning....
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Difficult Conversations
- Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)
- By: Harvard Business Review
- Narrated by: Jonathan Yen
- Length: 1 hr and 33 mins
- Unabridged
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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative.
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Difficult Conversations
- Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)
- Narrated by: Jonathan Yen
- Length: 1 hr and 33 mins
- Release date: 11-04-23
- Language: English
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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative....
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Dealing with Difficult People
- By: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Couldn’t get past the first 15 minutes - awful narrator
- By C on 10-09-21
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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release date: 28-05-19
- Language: English
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....
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How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- By: Gill Hasson
- Narrated by: Katy Carmichael
- Length: 4 hrs and 21 mins
- Unabridged
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Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
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very good information for handling people
- By Amazon Customer on 15-10-22
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How to Deal with Difficult People
- Smart Tactics for Overcoming the Problem People in Your Life
- Narrated by: Katy Carmichael
- Length: 4 hrs and 21 mins
- Release date: 27-07-20
- Language: English
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Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves....
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The 9 Types of Difficult People
- How to spot them and quickly improve working relationships
- By: Nick Robinson
- Narrated by: Dennis Kleinman
- Length: 5 hrs and 31 mins
- Unabridged
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This book is for anyone who has experienced a difficult person at work. Revealing the nine different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively.
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The 9 Types of Difficult People
- How to spot them and quickly improve working relationships
- Narrated by: Dennis Kleinman
- Length: 5 hrs and 31 mins
- Release date: 30-01-24
- Language: English
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This book is for anyone who has experienced a difficult person at work. Revealing the nine different types of difficult people, there's a quick quiz so you can work out the personality type you're dealing with, and how to communicate with them effectively....
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Becoming a Better Boss
- Why Good Management Is so Difficult
- By: Julian Birkinshaw
- Narrated by: Glen McCready
- Length: 5 hrs and 23 mins
- Unabridged
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There are hundreds of books on management. This is not just another book about what makes an effective manager. Becoming a Better Boss highlights why well-known advice on good management is so rarely heeded. By focusing on management through the eyes of an employee, Julian Birkinshaw gives us insightful and helpful advice on what we might do differently - both as individual managers of others, and as architects of the organizations in which we work. To achieve this, Birkinshaw has spent time working "in the trenches" to remind himself what life as an employee feels like.
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Becoming a Better Boss
- Why Good Management Is so Difficult
- Narrated by: Glen McCready
- Length: 5 hrs and 23 mins
- Release date: 29-07-20
- Language: English
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There are hundreds of books on management. This is not just another book about what makes an effective manager. Becoming a Better Boss highlights why well-known advice on good management is so rarely heeded....
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The 3rd Alternative
- Solving Life's Most Difficult Problems
- By: Stephen R. Covey
- Narrated by: Dr. Breck England
- Length: 16 hrs and 52 mins
- Unabridged
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A legacy work from the multimillion copy best-selling author of The 7 Habits of Highly Effective People - hailed as the #1 Most Influential Business Book of the Twentieth Century - The 3rd Alternative introduces a breakthrough approach to conflict resolution and creative problem solving.
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Amazing!
- By ned on 20-09-16
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The 3rd Alternative
- Solving Life's Most Difficult Problems
- Narrated by: Dr. Breck England
- Length: 16 hrs and 52 mins
- Release date: 31-01-12
- Language: English
- The 3rd Alternative introduces a breakthrough approach to conflict resolution and creative problem solving....
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Managing the Difficult: Zero Tolerance
- Proven Strategies for Dealing with Difficult People
- By: Rory Sullivan
- Narrated by: Stu Royce
- Length: 3 hrs
- Unabridged
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All of us have been in a situation where we have to manage or lead a group of people. No matter if you are the owner of a small startup, a supervisor, or the head of a million dollar company, you know managing a group of people is one of the hardest jobs in the world. Just think about how hard it is to organize and satisfy a whole family on vacation. This should be a piece of cake compared to the challenges someone in a management position is facing. As a higher-up, you don't want to be the authoritarian bad guy everyone uses to point fingers at.
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Managing the Difficult: Zero Tolerance
- Proven Strategies for Dealing with Difficult People
- Narrated by: Stu Royce
- Length: 3 hrs
- Release date: 03-10-19
- Language: English
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How to avoid the number one management problem and never let people take advantage of you again....
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Engagement
- Transforming Difficult Relationships at Work
- By: Lee G Bolman, Joan V Gallos
- Narrated by: Anne Flosnik
- Length: 4 hrs and 54 mins
- Unabridged
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In Engagement, best-selling authors Lee G. Bolman and Joan V. Gallos offer a compelling workplace parable to illustrate the strategies and skills needed to make unworkable relationships positive and productive. The audiobook introduces the four-step SURE model, which offers rules of engagement for staying alert, grounded, and productive when faced with the prickly, taxing, or toxic folks who block progress.
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Engagement
- Transforming Difficult Relationships at Work
- Narrated by: Anne Flosnik
- Length: 4 hrs and 54 mins
- Release date: 07-04-17
- Language: English
- Authors Lee G. Bolman and Joan V. Gallos offer a compelling workplace parable to illustrate the strategies and skills needed to make unworkable relationships positive....
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Can We Talk?
- Seven Principles for Managing Difficult Conversations at Work
- By: Roberta Chinsky Matuson
- Narrated by: Sara Sheckells
- Length: 8 hrs and 11 mins
- Unabridged
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Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored. The key to solving this problem starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful conversation, Can We Talk? outlines what each contributor needs to do to achieve the best possible result.
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Can We Talk?
- Seven Principles for Managing Difficult Conversations at Work
- Narrated by: Sara Sheckells
- Length: 8 hrs and 11 mins
- Release date: 28-09-21
- Language: English
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Having difficult conversations at work is a necessary discomfort. Instead of avoiding these conversations with your boss, colleagues, or direct reports, you need a strategy that won't leave you feeling like you were being talked at or ignored....
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- By: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Unabridged
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Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Release date: 28-12-17
- Language: English
- Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers....
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How to Manage Difficult People
- Proven Strategies for Dealing with Challenging Behaviour at Work
- By: Alan Fairweather
- Narrated by: Alan Fairweather
- Length: 4 hrs and 32 mins
- Unabridged
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This book contains some proven techniques for managing yourself, as well as managing difficult people. If you gain a better understanding of yourself, build your confidence, and use these techniques, then you’ll make your life a whole lot easier.
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How to Manage Difficult People
- Proven Strategies for Dealing with Challenging Behaviour at Work
- Narrated by: Alan Fairweather
- Length: 4 hrs and 32 mins
- Release date: 22-03-23
- Language: English
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This book contains some proven techniques for managing yourself, as well as managing difficult people. If you gain a better understanding of yourself, build your confidence, and use these techniques, then you’ll make your life a whole lot easier....
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Let’s Talk
- Make Effective Feedback Your Superpower
- By: Dr Therese Huston
- Narrated by: Dr Therese Huston
- Length: 7 hrs and 34 mins
- Unabridged
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Critical feedback, delivered frequently and expertly, can be a game changer - it can turn average performers into the hardest workers and stars into superstars. But fear of hurt feelings and awkward conversations often lead managers to hold back from offering crucial insights. According to recent studies, 44 per cent of managers dread giving feedback, while 65 per cent of employees wish their managers gave more.
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Useful information
- By Anonymous User on 04-03-23
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Let’s Talk
- Make Effective Feedback Your Superpower
- Narrated by: Dr Therese Huston
- Length: 7 hrs and 34 mins
- Release date: 28-01-21
- Language: English
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In Let's Talk, Dr Therese Huston shows how to give constructive feedback skilfully and with confidence. She argues that to give evaluations that employees take to heart, you first need to find out what kind of feedback your employees want most....
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The Disconnect Principle
- Eliminate Difficult Conversations with Clarity and Empathy
- By: Ann Latham
- Narrated by: Robin Siegerman
- Length: 2 hrs and 42 mins
- Unabridged
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The way we traditionally think about feedback, accountability, and performance management prevents us from being the kind of human beings we want to be. The emphasis on pressure, discipline, and controlling others is not comfortable. Traditional advice for giving feedback comes up short; we prepare and practice scripts that fail us. Too often we walk away feeling miserable without accomplishing what we had hoped.
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The Disconnect Principle
- Eliminate Difficult Conversations with Clarity and Empathy
- Narrated by: Robin Siegerman
- Length: 2 hrs and 42 mins
- Release date: 14-03-24
- Language: English
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The way we traditionally think about feedback, accountability, and performance management prevents us from being the kind of human beings we want to be.
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Invisible Solutions
- 25 Lenses That Reframe and Help Solve Difficult Business Problems
- By: Stephen Shapiro
- Narrated by: Stephen M. Shapiro
- Length: 3 hrs and 8 mins
- Unabridged
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Unprecedented access to infinite solutions has led us to realize that having all of the answers is not the answer. From innovation teams to creativity experts to crowdsourcing, we've turned from one source to another, spending endless cycles pursuing piecemeal solutions to each challenge we face. What if your organization had an effective systematic approach to deal with any problem?
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Invisible Solutions
- 25 Lenses That Reframe and Help Solve Difficult Business Problems
- Narrated by: Stephen M. Shapiro
- Length: 3 hrs and 8 mins
- Release date: 27-04-20
- Language: English
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Unprecedented access to infinite solutions has led us to realize that having all of the answers is not the answer....
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The Manager's Communication Toolkit
- Tools and Techniques for Leading Difficult Personalities
- By: Tina Kuhn
- Narrated by: Teri Schnaubelt
- Length: 5 hrs and 26 mins
- Unabridged
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In The Manager’s Communication Toolkit, Tina Kuhn introduces hands-on strategies for dealing with the most challenging personality types. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows listeners how to explore their own communication and management styles. This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers.
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The Manager's Communication Toolkit
- Tools and Techniques for Leading Difficult Personalities
- Narrated by: Teri Schnaubelt
- Length: 5 hrs and 26 mins
- Release date: 24-05-22
- Language: English
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This book is for anyone who needs to communicate with others at work—bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships....
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Wait, I'm Working With Who?!?
- The Essential Guide to Dealing with Difficult Coworkers, Annoying Managers, and Other Toxic Personalities
- By: Peter Economy
- Narrated by: Tom Parks
- Length: 5 hrs and 20 mins
- Unabridged
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This is the go-to guide on working with anyone in your office - from the difficult or negative to the toxic and destructive - whether they are your manager, a team member, or someone who’s just waiting out the clock. Chock-full of useful advice that will make your workday happier and more productive.
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Wait, I'm Working With Who?!?
- The Essential Guide to Dealing with Difficult Coworkers, Annoying Managers, and Other Toxic Personalities
- Narrated by: Tom Parks
- Length: 5 hrs and 20 mins
- Release date: 01-04-21
- Language: English
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This is the go-to guide on working with anyone in your office - from the difficult or negative to the toxic and destructive - whether they are your manager, a team member, or someone who’s just waiting out the clock....
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- By: Karin Hurt, David Dye
- Narrated by: Karin Hurt, David Dye
- Length: 4 hrs and 49 mins
- Unabridged
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In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Narrated by: Karin Hurt, David Dye
- Length: 4 hrs and 49 mins
- Release date: 14-05-24
- Language: English
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It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....
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Dear Bad Manager
- A Guide for Dealing with Difficult Managers
- By: J’Marie Triggs
- Narrated by: Aneela Sheikh
- Length: 4 hrs and 1 min
- Unabridged
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Dear Bad Manager is your indispensable companion on the journey to professional growth and fulfillment. With its engaging writing style, practical strategies, and empowering message, this book will inspire and equip you to rise above the challenges of difficult managers and create a workplace where everyone can thrive.
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Dear Bad Manager
- A Guide for Dealing with Difficult Managers
- Narrated by: Aneela Sheikh
- Length: 4 hrs and 1 min
- Release date: 25-10-23
- Language: English
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Are you tired of working under a bad manager who makes your professional life miserable? Do you long for a positive work environment where your talents are appreciated, and your voice is heard? Look no further than Dear Bad Manager: A Guide to Dealing with Difficult Managers....
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Step Up or Step Out
- How to Deal with Difficult People Even If You Hate Conflict
- By: Jonno White
- Narrated by: Jonno White
- Length: 1 hr and 7 mins
- Unabridged
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I’ve discovered a simple way to deal with difficult people. It doesn’t require a massive conflict or confrontation. All you need is clear expectations to see results! By clarifying or changing expectations and picking small battles without any surprises, the difficult people in your life will step up or step out within four weeks (without any one-off massive battles where everyone loses!). I’ve created three stages to dealing with difficult people that you can start implementing right away.
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Step Up or Step Out
- How to Deal with Difficult People Even If You Hate Conflict
- Narrated by: Jonno White
- Length: 1 hr and 7 mins
- Release date: 19-08-22
- Language: English
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I’ve discovered a simple way to deal with difficult people. It doesn’t require a massive conflict or confrontation. By clarifying or changing expectations and picking small battles without any surprises, the difficult people in your life will step up or step out within four weeks....
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