Showing results by narrator "Cristina Panfilio" in All Categories

Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.

An exhilarating story of passion’s unexpected twists and turns from #1 New York Times bestselling author Nora Roberts. Megan Miller didn’t put her own dreams on hold to run the family amusement park just to have some arrogant, sports car-driving, California businessman take it all away. Plus, Joyland Amusement Park is her grandfather’s life—and he’s all Megan has left in the world.

After years of dealing with a heart condition and an overprotective mother, Airin Delaney is finally having her first taste of freedom in Waikiki - and it's intoxicating. But it's nothing compared to the out-of-this-world attraction between her and astronaut Hunter Bryce. Airin is determined to shoot for the stars and experience her first real kiss. All Hunter has ever wanted is to explore the universe. That is, until a certain black-haired, wide-eyed beauty shakes him to the core.

Growing up with an alcoholic single mother, Chloe has seen her share of heartbreak and disappointment, and is striving to build a new legacy for herself. After graduating from college, she takes a job working as a summer girl for the Reeds - a wealthy, accomplished family that personifies her American dream. Her summer takes an unexpected turn when the Reeds' eldest son, Tyler, the star quarterback for Notre Dame, shows up and turns her life upside down.

Kat and Doug felt like Aurora Village was the perfect community. Minutes from the city, affluent without pretension, low crime with a friendly vibe - it’s everything Kat never had, and that she’s determined to provide for her infant daughter. But everything changes overnight when Kat finds a scrawled note outside their front door. That wasn’t very neighborly of you. As increasingly sinister and frighteningly personal notes arrive, each one stabs deeper into the heart of Kat’s insecurities, paranoia, and most troubling, her past.

Two years after Emperor Augustus's bloody defeat of Mark Antony and Cleopatra, he triumphantly returns to Rome. To his only child, Julia, he brings an unlikely companion - Selene, the daughter of the conquered Egyptian queen and her lover. Under the watchful eye of Augustus's wife, Livia, Selene struggles to accept her new home among her parents' enemies. Bound together by kinship and spilled blood, these three women - Livia, Selene, and Julia - navigate the dangerous world of Rome's ruling elite.

Jenny Turner needs to get her life together. She knows it, everyone knows it, and she’s going to do it. Soon. But one night when she catches her sometimes “boyfriend” cheating on her in the middle of a summer camping trip, she winds up at a quaint inn on the north shore of Lake Haven that is closed. This presents a problem. She can’t go home - her dad has a new woman in his life. With no place else to go, Jenny must convince the gruff but very hot innkeeper - who is wearing a kilt for some reason - to let her a stay a night...or ten.

Her legacy had been as much a curse as a blessing, so Anastasia Donovan had learned to keep it hidden. But when single dad Boone Sawyer swept into her heart, she longed to reveal everything despite her fear of the consequences. Then fate stepped in…

For years, Amy Underwood has been wracked by guilt over her sister’s fatal overdose. With one last shot at redemption, she is determined to open a drug treatment center - even if it means her shameful secret will be exposed. But when she sneaks into the biggest political event of the year in search of funding, she quickly discovers that in the world of fast-paced politics there is always a price - and this one could cost her everything.

Franci and Lottie may be identical twins, but that’s where the similarities end. Franci has always been the stable one, while Lottie has bipolar disorder, constantly battling depression and mania. After years of taking care of her sister, Franci moves across the country to build a life for herself. Now, all the two share is distance. But when Lottie gets in an accident, Franci reluctantly steps back into her familiar role as protector. She returns to find her sister’s life in complete disarray and makes a shocking discovery: Lottie has an infant daughter she never told Franci about.

Lifestyle journalist Ella Skye remembers every celebrity she interviewed, every politician she charmed, and every socialite who eyed her with envy. Her husband. But what she can’t remember is the tragic car accident that ripped her unborn child from her. Ella can’t even recall being pregnant. Hoping to find the memories of a lost pregnancy that’s left her husband devastated and their home empty, Ella begins delving into her past when she’s assigned an exclusive story about Nathan Donovan, a retired celebrity adventurer who seems to know more about her than she does him.

Chloe Daniels doesn't need a man - after escaping a marriage gone bad, she guards her heart as closely as the details of her past. So when hot-tempered celebrity chef Ben "the Beast" Haddox storms into her struggling toy store, Chloe is determined not to be drawn in by his broad shoulders...or baby-blue eyes.

Voted Most Likely to Succeed, Melanie Bartlett ended up anything but. The down-on-her-luck single mom wants a complete do-over - is that too much to ask? With her family long gone from River Bend, strong, independent Mel is as surprised as anyone to end up in the quaint small town she once called home. But with her friends, Jo and Zoe, by her side, and a comfortable room at Miss Gina's quirky bed-and-breakfast, she just might have turned the corner on a new life.

Though everyone in the village of  Tres Montes thinks Sonia Ocampo is blessed, she knows she is nothing but a fraud. She’s spent her life listening to the hopes and wishes of her neighbors and family, but when a classmate dies despite her prayers, she is forced to realize that she has no special powers - no way to prevent bad things from happening.

Some kids inherit a family business; Jo Ward inherited a badge. Once voted Most Likely to End Up in Jail, the town wild child has become sheriff - hell-bent on uncovering the truth about her father's mysterious death. Life is quiet in rustic River Bend, but Jo longs for something beyond her small hometown and the painful memories it holds. All that keeps her sane is the support of her best friends, Melanie and Zoe.

In 1770s Boston, a prosperous merchant's daughter, Eliza Boylston, lives a charmed life - until war breaches the walls of the family estate and forces her to live in a world in which wealth can no longer protect her.

Small-town nurse Nina Wentworth has made a career out of being a caretaker. More "Mom" than their mother ever was, she sacrificed medical school - and her first love - so her sister could break free. Which is why she isn't exactly thrilled to see Averil back on Blackberry Island, especially when Nina's life has suddenly become…complicated. Nina unexpectedly finds herself juggling two men - her high school sweetheart and a younger maverick pilot who also wants to claim her heart. But as fun as all this romance is, Nina has real life to deal with.

Since Jeremiah Cortez broke her heart, Phoebe Keller has devoted herself to her career. As an expert in Native American culture, she has her doubts when an anthropologist claims to have discovered priceless artifacts on a nearby reservation. But before Phoebe can pursue the matter, the professor in question turns up dead — and the FBI sends Cortez to investigate.

Mia Lassiter is thrilled to finally put her artistic skills to use working for her aunt's interior design shop in her hometown of East Beach. While renovating an old mansion overlooking stunning Lake Haven, she encounters a scruffy but attractive man named Brennan - the owner's son. She doesn't realize this sexy recluse is actually Everett Alden, the world-famous rock star in hiding who's nursing his own artistic and personal crises.

Can the love of a lifetime be forever changed by one pink line? With heart, humor, and compassion, Dina Silver’s debut novel of love, loss, and family is certain to stir anyone who relishes a good laugh, can stand a good cry, and, above all, believes in the redemptive power of love. This unique, modern story gives listeners a dual perspective. Sydney, a sweet-tempered, strong-natured college senior, is young, in love with an exceptional man, and unexpectedly pregnant. Faced with a child she never planned for, she is forced to relay this news to her neurotic mother, relinquish her youth, and risk losing the love of her life. Then there’s Grace, her daughter, who believes she is a product of this great love, but grows to realize her existence is not what she assumed and is left with profound and puzzling questions about who she really is.