Alan Fairweather

Dealing with difficult people—from awkward customers at work to irritating neighbors at home—is a challenge many people face on a day-to-day basis. This book will show you how to: Defuse and deal with difficult customers, both on the phone and face-to-face. Manage problems with colleagues in...

Colin Bott is a middle-aged man who loses his job as an unsuccessful letting agent, and discovers how to speak at funeral services as a Celebrant. When attending the funeral of his boss’s wife, Colin discovers the service is being conducted by a non-religious person – a Celebrant. He is...

Discover three simple ways to motivate your team and generate more sales....

This book is about a trip made to California by professional speaker Alan Fairweather. The initial intention was to attend a speaking course in Los Angeles to develop his skills as a professional speaker....

What everyone wants to know is – ‘What does it take to succeed in business? Is it a great product or service, or perhaps plenty of money or even modern premises and dedicated staff?’ All of these are great but what you really need is – Customers! Whether you want a small business or a...