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Difficult Conversations

Craft a Clear Message, Manage Emotions and Focus on a Solution (HBR 20-Minute Manager Series)

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Difficult Conversations

By: Harvard Business Review
Narrated by: Jonathan Yen
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About this listen

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:

- Uncovering the root cause of friction

- Maintaining a positive mindset

- Untangling the problem together

- Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.

©2016 Harvard Business School Publishing Corporation (P)2023 Ascent Audio Business Communication Career Success Management Management & Leadership Business Career Leadership

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All stars
Most relevant
I found the book to be full of generics. There were some practical examples but not enough guidance on different situations that you may encounter.

I did purchase this by accident as I wanted a different book, but it is a decent starting block if you can call it that. It is very short in length and will leave you wanting to research more about handling difficult conversations.

Decent starting block

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