Customer Service

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    • The Future Is Immersive
    • By: Philip Kotler, Hermawan Kartajaya, Iwan Setiawan
    • Narrated by: Graham Rowat
    • Length: 5 hrs and 40 mins
    • Release date: 19-12-23
    • Language: English
    • 1 rating
    • In Marketing 6.0, the celebrated promoter of the "Four P's of Marketing," Philip Kotler, explains how marketers can use technology to address customers' needs and make a difference in the world....

    £8.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • Lean Six Sigma, Lean Startup, Lean Enterprise, Lean Analytics, Agile Project Management, Kanban, Scrum, Kaizen
    • By: Jeffrey Ries
    • Narrated by: Sam Slydell
    • Series: Lean Guides for Scrum, Kanban, Sprint, DSDM XP & Crystal, Book 8
    • Length: 10 hrs and 48 mins
    • Release date: 21-12-18
    • Language: English
    • 61 ratings
    • Included in this collection are the top eight audiobooks to help you improve, grow, and master your skills on Lean methodology. This audiobook collection will help you reach near-perfection in the products you sell, the customer service you provide, and the lack of waste you achieve....

    £18.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • The Rebel Playbook for World-Class Employee Engagement
    • By: Glenn Elliott, Debra Corey
    • Narrated by: Liam Gerrard
    • Length: 6 hrs and 46 mins
    • Release date: 30-04-19
    • Language: English
    • 19 ratings
    • Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service, and, hands-down, beat the competition....

    £12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

  • £14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly
    • By: Brian Tracy
    • Narrated by: Brian Tracy
    • Length: 3 hrs and 40 mins
    • Release date: 18-12-09
    • Language: English
    • 6 ratings
    • Your business might be humming along fine, or it might be struggling to stay afloat. Either way, you know that your company has a lot more potential than the results show....

    £7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • 14 Management Principles from the World's Greatest Manufacturer
    • By: Jeffrey Liker
    • Narrated by: Perry Daniels
    • Length: 17 hrs and 36 mins
    • Release date: 14-07-21
    • Language: English
    • 37 ratings
    • Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota's world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions....

    £16.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • Innovative Sourcing and Logistics for a Fiercely Competitive World
    • By: Suman Sarkar
    • Narrated by: Christopher Lane
    • Length: 5 hrs and 32 mins
    • Release date: 22-06-17
    • Language: English
    • 39 ratings
    • When CEOs think about the supply chain, it's usually to cut costs. But the smartest leaders see supply chain and sourcing for what they can be....

    £18.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • By: Jeanette McMurtry MBA
    • Narrated by: Gina Marie Davies
    • Length: 16 hrs and 41 mins
    • Release date: 20-12-22
    • Language: English
    • 1 rating
    • In a post-pandemic, up or down economy, it's harder than ever to meet highly complex and ever-changing customer expectations. The top-selling Marketing For Dummies covers basics like sales strategy, channel selection and development, pricing, and advertising....

    £16.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • Why Price-Focused Businesses Fail and What Winners Do Instead
    • By: James Sinclair
    • Narrated by: James Sinclair
    • Length: 3 hrs and 6 mins
    • Release date: 24-02-21
    • Language: English
    • 19 ratings
    • How is it that some companies seem to be able to charge sky-high prices and 'get away with it' while their competitors struggle to get...

    £10.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • The Simplified Beginner’s Guide to Launching a Successful Small Business, Turning Your Vision into Reality, and Achieving Your Entrepreneurial Dream
    • By: Ken Colwell PhD MBA
    • Narrated by: Ken Colwell PhD MBA
    • Length: 7 hrs and 29 mins
    • Release date: 10-04-19
    • Language: English
    • 9 ratings
    • In his comprehensive Starting a Business QuickStart Guide, Ken Colwell concisely presents the core fundamentals that all new entrepreneurs need to know to get started, find success, and live the life of their dreams.

    £14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

  • £14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • By: Paul Waddy
    • Narrated by: Grant Cartwright
    • Length: 13 hrs and 51 mins
    • Release date: 29-08-23
    • Language: English
    • Not rated yet
    • Launch a successful online store in moments with the help of the most popular ecommerce platform on the planet....

    £12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • The Experience When Business Meets Design
    • By: Brian Solis
    • Narrated by: Steven Menasche
    • Length: 6 hrs and 25 mins
    • Release date: 11-05-17
    • Language: English
    • 3 ratings
    • Success and the future of business is experiential, and this is the time to learn how to create and cultivate meaningful experiences....

    £12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • How to Triple the Size of Your Business and Build a Superstar Team
    • By: Felix Velarde
    • Narrated by: Roger Davis
    • Length: 7 hrs
    • Release date: 10-06-21
    • Language: English
    • 4 ratings
    • Scale at Speed gets your business over the hump of doing fine to triple revenue in two years. Unlike other business growth books, this is a how-to guide, matching theory with easily actionable steps....

    £12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • How to Start, Run, and Sell a Bootstrapped Business
    • By: Arvid Kahl
    • Narrated by: Derek Botten
    • Length: 10 hrs and 48 mins
    • Release date: 06-03-21
    • Language: English
    • 19 ratings
    • Zero to Sold is a comprehensive and actionable guide through the four stages of a bootstrapped business: Preparation, Survival, Stability, and Growth....

    £18.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • Theory to Practice
    • By: Anthony W. Ulwick
    • Narrated by: Tom Askin
    • Length: 3 hrs and 17 mins
    • Release date: 24-12-20
    • Language: English
    • 21 ratings
    • Why do so many innovation projects fail? What are the root causes of failure? How can they be avoided? Since 1991, Tony Ulwick has pioneered an innovation process that answers these questions....

    £11.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • Simplified Digital Solutions to Enhance Efficiency, Gain Advantage, and Optimize Cost for Entrepreneurs Skeptical About Emerging AI Technologies
    • By: DBR Publishing
    • Narrated by: Emily Thiel
    • Length: 3 hrs and 49 mins
    • Release date: 03-12-23
    • Language: English
    • 51 ratings
    • Use ChatGPT to revolutionize your small business and leave competitors in the dust....

    £11.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • How to Innovate with Minimum Viable Products and Rapid Customer Feedback
    • By: Dan Olsen
    • Narrated by: Walter Dixon
    • Length: 9 hrs and 54 mins
    • Release date: 19-05-16
    • Language: English
    • 118 ratings
    • The missing manual on how to apply Lean Startup to build products that customers love....

    £12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

  • £6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.

    • Creating Value Through Innovation
    • By: Robert G. Cooper
    • Narrated by: James Edward Thomas
    • Length: 17 hrs and 25 mins
    • Release date: 21-09-17
    • Language: English
    • 3 ratings
    • A fully updated edition of the classic business reference book on product development from a world renowned innovation management scholar For more than two decades, Winning at New Products has served as the bible for product developers everywhere. Robert G. Cooper demonstrates why consistent...

    £16.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.