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THE HUGE INTERNATIONAL BESTSELLER A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him...

The Intelligent Sales Professional: How to Smash Your Target by Developing Your Sales Skillset, Toolset and Mindset. AI can write emails. AI can analyse data. AI can produce account plans. But it cannot build trust. It cannot discover the real reasons customers buy, and it cannot replace the human skillset, toolset, and mindset that separate average sales professionals from those who consistently smash their targets. Technology will continue to transform the way we sell. The principles in this book will help you develop the human skills that technology can never replace.

The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. 

Read by the author. 'Filled with practical, tactical advice, this book is indispensable' – Kim Scott, bestselling author of Radical Candor Stanford lecturer and host of the #1 business podcast Think Fast, Talk Smart, Matt Abrahams, reveals the secrets to finding the right words when it counts...

Take the guesswork out of decoding nonverbal cues and discover how to decipher the hidden meanings behind people's gestures and expressions with the definitive guide to understanding body language! The human body always leaves all these little clues that can give you an insight into what they're thinking and feeling. In this guide, you're going to learn what to look out for, as well as the right framework to help you bundle together and de-crypt these little clues for an accurate interpretation of what they may mean.

Have you ever wondered why some people earn attention and respect when they speak and others don't? The secret to their success can be summed up in one word: gravitas. In this revolutionary new book, leading voice coach and speaker Caroline Goyder reveals how to speak so others will listen. Through simple techniques to build your natural gravitas, you will learn how to express yourself clearly, with passion and confidence, to persuade, influence and engage listeners. By being grounded in your values and capabilities, you will gain the authority needed to make people sit up and pay attention.

Presentations are meant to inform, inspire, and persuade audiences. So why then do so many audiences leave feeling like they've wasted their time? All too often, presentations don't resonate with the audience and move them to transformative action. Just as the author's first book helped presenters become visual communicators, Resonate helps you make a strong connection with your audience and lead them to purposeful action. The author's approach is simple: building a presentation today is a bit like writing a documentary. 

Как мыслить о своем окружении? Как его проектировать? Как проводить его аудит и видеть, где густо, а где пусто? Как побороть стереотипы, мешающие нам выстраивать отношения с людьми? Как не стать цифровым одиночкой? Как относиться к превращению связей в деньги? Какую роль наставники и менторы играют в нашей жизни? Есть ли формула у дружбы? Каков главный закон нетворкинга?

Most of us are quite relaxed and confident when we're with our friends and family. We can tell a story or even tell a joke. But put us on a platform and we can feel very different. When we speak to an audience, we often put on a public mask; and use a different voice. Why can't we seem to be ourselves when we give a talk? In this audiobook, we will look at all aspects of spoken communication, from structure right through to delivery. We will learn how to have a conversation with our audience - to be ourselves - so that we connect with them every time we speak.

Brought to you by Penguin. It's not enough to have great ideas. You also need to know how to communicate them. What makes someone charismatic? Why do some people captivate a room, while others have trouble managing a small meeting? What makes some ideas spread, while other good ones fall by the...

The how-to playbook for start-ups and established companies on a groundbreaking discipline called category design. Winning today isn't about beating the competition at the old game. It's about inventing a whole new game - defining a new market category, developing it and dominating it over time. You can't build a legendary company without building a legendary category. If you think that having the best product is all it takes to win, you're going to lose.

The trusted management classic and go to guide for anyone facing new responsibilities as a first time manager. Learn to conquer every challenge like a pro with the clear, candid advice in The First-Time Manager. For nearly four decades, this trusted guide has brought newcomers up to speed on the...

*NEW EDITION FEATURING UPDATED MATERIAL* 'Erudite, interesting and, above all, entertaining' ALAN JOHNSON, FORMER UK HOME SECRETARY 'A racy, engrossing read' PROFESSOR IAN ROBERTSON 'Incredibly absorbing, leaving even the most confident orator with food for thought' PSYCHOLOGIES Communication...

The New York Times bestseller, Win Every Argument is the ultimate audiobook guide to debate, persuasion and public speaking, written and read by award-winning British-American journalist Mehdi Hasan. 'A masterclass from one of the most formidable debaters and interviewers of our time' – Riz...

Discover the secrets to a perfect TED Talk and learn how to hone your public speaking with internationally respected communications coach and Harvard University instructor, Carmine Gallo. With a new introduction from the author. ‘A smart, practical book that will teach you how to give a...

Whether you are looking to position yourself as an industry expert, extend your sphere of influence, or gain the support and backing of vital constituencies, The 7 Principles of Public Speaking will give you the tools you need to achieve your goal.

Whether you want more social confidence in your day-to-day life, are hosting an event or appearing on a podcast, Find Your Voice will empower you to be bold, be present and captivate any audience. 

10 years ago, Fredrik Eklund moved to New York City from his native Sweden with nothing but a worn-out pair of sneakers and a dream: to make it big in the city that never sleeps. Despite having no experience in real estate and no contacts, Fredrik transformed himself into the best seller in the most competitive real estate market on the planet, brokering multimillion-dollar deals for celebrities, selling out properties all over the city and charming TV audiences as one of the stars of Million Dollar Listing New York.

This collection is your blueprint for powerful connection, combining the life-changing insights of two bestsellers – How to Talk to Anyone and Public Speaking: From Stage Fright to Spotlight – into one unstoppable guide. Whether you're navigating casual chats, critical conversations, or commanding the stage, Confident Communication gives you the complete toolkit to step up, speak up, and show up with confidence in every room, on every stage, and in every relationship.

In How to Read People like a Book, we will go deep into exploring body language - not just to understand people, but to also connect with them. After all, why do we find the need to interpret and understand what people say and do? Because, we want to connect with them, create relationships, and be part of a community.