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The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation - especially difficult ones - leads to the results you want. Written in an engaging and witty style, it teaches listeners how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. 

NEW YORK TIMES BESTSELLER Millions know Emily Maynard Johnson from her appearances on both The Bachelor and The Bachelorette. At the end of a long, fruitless search for a husband, Emily found that waiting right in front of her all along was the truest love of all: the unconditional love of the...