Showing results for "unabridged" in Conflict Resolution & Mediation

Work Conflict Resolution: A Practical Guide to Handling Tough Conversations, Improving Communication Skills, and Reducing Stress gives you the strategies you need to turn tense situations into opportunities for growth. From understanding why conflict happens to mastering communication and emotional intelligence, this book provides step-by-step tools for real-world workplace challenges.

Most investors chase headlines, trends, and short-term gains. Strategic investors build wealth by understanding the economic forces that actually drive long-term success. The Strategic Investor shows you how to think like a business economist instead of a market gambler. Rather than reacting to price swings and financial noise, this book teaches you how to evaluate real businesses, identify durable competitive advantages, understand incentives, recognize market cycles, and position your portfolio for steady compounding over time.

Customer service is no longer just about responding quickly. It's about responding clearly, professionally, and in a way that builds trust—especially when customers are frustrated, confused, or ready to leave. Most beginners struggle because they don't have a system. They react instead of respond, rely on generic scripts, and often make situations worse without realizing it.

What is the secret of happy relationships? How do companies build collaborative cultures? What lies behind some of the greatest scientific and creative breakthroughs? The surprising answer is: conflict. Whether it's at work, at home or in public, confronting our differences is the only way to make the most out of them. How to Disagree is about how to do that successfully.

In this timeless classic, Florence Scovel Shinn explains how your beliefs, expectations, and words quietly influence the opportunities and outcomes in your life. At its core, this book reveals a simple truth: what you consistently expect, speak, and believe tends to shape what you experience. While many people notice these patterns, few fully understand why they happen or how to work with them intentionally.

Kissinger's six leaders are Konrad Adenauer, Charles de Gaulle, Richard Nixon, Anwar Sadat, Lee Kuan Yew and Margaret Thatcher. All of them were formed in a period when established institutions collapsed all over Europe, colonial structures gave way to independent states in Asia and Africa, and a new international order had to be created from the vestiges of the old. 

Our words have the power to create profound healing or incredible suffering. Yet even with the best intentions, it is often difficult to express ourselves in ways that build harmony and trust. Speaking Peace presents a seminal four-part model you can use immediately to connect to the spirit of...

Handling conflict well is the most neglected but most transformative professional skill of all–here’s the blueprint for doing it better.

While no single conversation is guaranteed to change the trajectory of a career, a company, a relationship, or a life, any single conversation can. In this revised edition of Fierce Conversations—the bestselling classic guide to getting your message across and getting what you want—master teacher and leader Susan Scott gives you the tools to transform the con­versations central to your success, and teaches you how to fiercely and honestly cut through the noise and clutter.

‘A brilliant book’ Alastair Campbell, The Rest is Politics 'The essential, must-read insider account of the West’s cat and mouse economic warfare against Russia and how it is changing the face of global trade. Magisterial and gripping’ Catherine Belton ‘A brilliant, engagingly written...

Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors.

Success doesn’t happen by chance, it happens by design. This book gives you 100 powerful strategies to help you think ahead, outmaneuver challenges, and build lasting competitive advantages. Are you ready to play the game of life with a winning strategy? This audiobook is a practical, actionable guide to navigating the complexities of decision-making, negotiation, and human dynamics. It cuts through messy thinking to provide clear, simple strategies that are easy to understand for everyone — from business leaders to students and parents. Life is a series of interconnected decisions.

No one sets out to be a bad boss. But some bosses out there really do give it all they’ve got. One in four of us feel like we are currently working for our worst boss ever. That not only has a huge impact on our enjoyment of the job, but our productivity also plummets, which surely is no good for anyone! The problem is, when you are stuck with a job or boss you don’t like, you are given the same two pieces of advice; either suck it up or go off and find a new job, which costs you time and a whole lot of headspace, and costs businesses too! My Boss is a Moron is all about the third way.

The author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything...

Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. 

A classic guide to tricks and tactics for winning arguments, with commentary on the use of and defense against each tactic. The best summary of this audiobook is "being right doesn’t mean you’re gonna win, and this is why". It’s the ultimate guide to spotting the many different kinds of bull people pull in order to win over the crowd, rather than argue the point at hand. There’s very few of them that don’t immediately bring examples to mind, and having it laid out clearly like this is the perfect armour to stop people derailing you.

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

This book will inspire you to: control the negotiation before you enter the room; persuade others to do what you want - for their own reasons; manage emotions on both sides of the table; understand the rules of negotiating across cultures; set the stage for a healthy relationship long after the ink has dried; and identify what you can live with and when to walk away.

In today's fractured world, collaboration is increasingly difficult yet more crucial than ever. Often, to get something done that really matters, we need to work with people we don't agree with, like, or trust. Drawing from thirty-plus years of experience working with leaders in over fifty countries, Adam Kahane shows why conventional collaboration—requiring harmony and agreement—is obsolete. Instead, he provides a groundbreaking approach that embraces discord, experimentation, and genuine cocreation.

Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.