Showing titles in Customer Service
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De Feel Good Factor (Dutch Edition)
- Verhoog je winst door een emotionele band met je klant
- By: Esther Sluijs
- Narrated by: Miranda Jansen
- Length: 5 hrs and 23 mins
- Unabridged
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Feel good is dé KPI die aangeeft hoe succesvol bedrijven echt zijn; emotionele connectie verhoogt winst, innovatie en tevredenheid bij klanten en medewerkers.
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De Feel Good Factor (Dutch Edition)
- Verhoog je winst door een emotionele band met je klant
- Narrated by: Miranda Jansen
- Length: 5 hrs and 23 mins
- Release date: 13-05-26
- Language: Dutch
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£9.19 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Built to Sell
- Create a Content Brand That Works Without You
- By: MD Golam Quddus
- Narrated by: Rick Gines
- Length: 1 hr and 2 mins
- Unabridged
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Most creators are stuck in an exhausting cycle: post more, chase trends, stay visible. But visibility isn't ownership. And attention isn't an asset. Brand Autonomy shows you how to break free from that trap and build a content business that is structured, scalable, and sellable. This practical guide walks you through transforming your content into a system-driven brand that generates value beyond your daily effort.
Preview -
Built to Sell
- Create a Content Brand That Works Without You
- Narrated by: Rick Gines
- Length: 1 hr and 2 mins
- Release date: 26-05-26
- Language: English
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£7.18 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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First-Time Founder’s Playbook for Negotiations
- The Fast-Track Guide to Negotiating with Confidence, Landing Better Deals, Building Relationships Even If You’re Just Starting Out
- By: Michael Wu
- Narrated by: Nick Gallagher
- Length: 3 hrs and 24 mins
- Unabridged
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Overall48
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Performance48
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Story48
Our book demystifies the art of negotiation, proving that with the right techniques and mindset, anyone can become a master. Say goodbye to self-doubt and hello to confident deal-making! Arm yourself with the proven strategies in this book, and watch as you navigate negotiations with confidence and acumen, regardless of your starting point.
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A Must-Read for New Founders!
- By Ij on 25-02-25
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First-Time Founder’s Playbook for Negotiations
- The Fast-Track Guide to Negotiating with Confidence, Landing Better Deals, Building Relationships Even If You’re Just Starting Out
- Narrated by: Nick Gallagher
- Length: 3 hrs and 24 mins
- Release date: 23-04-24
- Language: English
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£10.22 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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IoT Inc.
- How Your Company Can Use the Internet of Things to Win in the Outcome Economy
- By: Bruce Sinclair
- Narrated by: Scott Pollak
- Length: 7 hrs and 10 mins
- Unabridged
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Smart products are everywhere. They're in our companies, in our homes, in our pockets. People love these products. But what they love more is what these products do - and for anyone running a business today, outcomes are the key. The Internet of Things (IoT) is the point of connection between products and the results they deliver - it's where products become software. IoT Inc. explains everything you need to know to position your company within this powerful new network. And once you do, you'll leave the competition in the dust.
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IoT Inc.
- How Your Company Can Use the Internet of Things to Win in the Outcome Economy
- Narrated by: Scott Pollak
- Length: 7 hrs and 10 mins
- Release date: 07-09-21
- Language: English
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£12.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Power of Nice
- How to Conquer the Business World with Kindness
- By: Linda Kaplan Thaler, Robin Koval
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Unabridged
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Overall15
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Performance10
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Story10
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice. While so many companies encourage a dog-eat-dog mentality, The Kaplan Thaler Group has succeeded through chocolate and flowers.
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There is wisdom in the ages
- By GeorgeSavva on 06-02-24
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The Power of Nice
- How to Conquer the Business World with Kindness
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Release date: 24-07-07
- Language: English
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£8.22 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Deep D.O.S. Innovation
- Create Unique Value for Your Clients by Helping Them Transform Their Dangers, Opportunities, and Strengths.
- By: Dan Sullivan
- Narrated by: Dan Sullivan
- Length: 1 hr and 51 mins
- Unabridged
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Overall3
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Performance3
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Story3
Each of us has our own set of dangers (things we’re afraid of losing), opportunities (the possibility of gaining something), and strengths (our unique skills and experience). I call these our “D.O.S.” issues, and I’ll show you how to use them every day as your key to never-ending growth. This also gives you a repeatable way to gain insight into what matters most to your clients and prospects and cultivate a growth-focused relationship with them.
Preview -
Deep D.O.S. Innovation
- Create Unique Value for Your Clients by Helping Them Transform Their Dangers, Opportunities, and Strengths.
- Narrated by: Dan Sullivan
- Length: 1 hr and 51 mins
- Release date: 07-12-20
- Language: English
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£7.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Outcome Generation
- How a New Generation of Technology Vendors Thrives Through True Customer Success
- By: Paul J Henderson
- Narrated by: Paul Henderson
- Length: 4 hrs and 29 mins
- Unabridged
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Overall5
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Performance3
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Story3
Stand aside, we’re coming through! That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result. These vendors all have subscription pricing at the heart of their business. Each has learned that if customers don’t feel they’ve had success, recurring revenue doesn’t grow, and may even decline. What makes them different? They have absolute clarity about what the customer considers success to be. And they’ve built their business around enabling that success.
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The Outcome Generation
- How a New Generation of Technology Vendors Thrives Through True Customer Success
- Narrated by: Paul Henderson
- Length: 4 hrs and 29 mins
- Release date: 07-08-19
- Language: English
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£10.31 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- By: Bruce Loeffler, Brian Church
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Unabridged
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The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
Preview -
The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Release date: 27-07-20
- Language: English
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£13.15 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Augmented and Virtual Reality
- Unlocking Business Potential for Entrepreneurs (Empowering Small Businesses)
- By: Kimberly Burk Cordova
- Narrated by: Hannah Stone
- Length: 3 hrs and 42 mins
- Unabridged
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Overall45
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Performance27
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Story27
Augmented and Virtual Reality for Entrepreneurs is your definitive guide to understanding and harnessing the power of AR and VR technologies to drive innovation and unlock new opportunities. Whether you’re a startup founder or a seasoned entrepreneur, this book provides practical insights and actionable strategies to integrate these cutting-edge tools into your business model.
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Superb!
- By Floyd Kelly on 03-04-25
Preview -
Augmented and Virtual Reality
- Unlocking Business Potential for Entrepreneurs (Empowering Small Businesses)
- Narrated by: Hannah Stone
- Length: 3 hrs and 42 mins
- Release date: 17-07-24
- Language: English
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£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- By: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Unabridged
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Overall1
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Performance1
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Story1
Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Release date: 28-12-17
- Language: English
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£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Supercommunicator
- Explaining the Complicated So Anyone Can Understand
- By: Frank J. Pietrucha
- Narrated by: Sean Pratt
- Length: 6 hrs and 22 mins
- Unabridged
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In our increasingly complicated and data-driven world, many new developments are so complex that only experts comprehend their nuances. But what they don't grasp is how to tell the world about them. Communicating technical content to nontechnical listeners has fast become a critical 21st-century skill. Explaining what you do and why it's important drives funding, policy decisions, media exposure, public awareness, and customer adoption.
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Supercommunicator
- Explaining the Complicated So Anyone Can Understand
- Narrated by: Sean Pratt
- Length: 6 hrs and 22 mins
- Release date: 15-04-14
- Language: English
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£12.21 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Close That Sale!
- The 34 Best Sales Closing Techniques Ever Discovered
- By: Brian Tracy, Michael Tracy
- Narrated by: Michael Tracy
- Length: 3 hrs and 18 mins
- Unabridged
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Sales doesn’t end with a great presentation. It ends when the customer says yes. In Close That Sale, legendary sales authority Brian Tracy teams up with next-generation strategist Michael Tracy to deliver the most practical, field-tested guide to closing sales in today’s competitive marketplace.
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Close That Sale!
- The 34 Best Sales Closing Techniques Ever Discovered
- Narrated by: Michael Tracy
- Length: 3 hrs and 18 mins
- Release date: 14-04-26
- Language: English
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£10.40 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Seventh Level
- Transform Your Business Through Meaningful Engagement with Your Customers and Employees
- By: Amanda Slavin
- Narrated by: Amanda Slavin
- Length: 4 hrs and 7 mins
- Unabridged
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While instant communication is now easier than ever, people's attention is spread thin, time has never been more valuable, and disengagement in both customers and employees is at an all-time high. This means most brands never reach their full potential. But what would it look like if your customers were no longer disenchanted from being chased across the internet and hounded for likes, shares, opt-ins, and purchases?
Preview -
The Seventh Level
- Transform Your Business Through Meaningful Engagement with Your Customers and Employees
- Narrated by: Amanda Slavin
- Length: 4 hrs and 7 mins
- Release date: 23-01-20
- Language: English
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£10.31 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Friction: The Untapped Force That Can Be Your Most Powerful Advantage
- The Untapped Force That Can Be Your Most Powerful Advantage
- By: Roger Dooley
- Narrated by: Michael Anthony
- Length: 9 hrs and 51 mins
- Unabridged
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Overall1
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Performance1
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In today's high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, you'll be able to establish positive habits and eliminate negative ones - all with the end result of building a company that's the envy of your industry.
Preview -
Friction: The Untapped Force That Can Be Your Most Powerful Advantage
- The Untapped Force That Can Be Your Most Powerful Advantage
- Narrated by: Michael Anthony
- Length: 9 hrs and 51 mins
- Release date: 03-08-21
- Language: English
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£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Hidden Psychology of Social Networks
- How Brands Create Authentic Engagement by Understanding What Motivates Us
- By: Joe Federer
- Narrated by: Alex Knox
- Length: 9 hrs and 14 mins
- Unabridged
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Overall2
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Performance2
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Leading marketing practitioner and thought leader Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one.
Preview -
The Hidden Psychology of Social Networks
- How Brands Create Authentic Engagement by Understanding What Motivates Us
- Narrated by: Alex Knox
- Length: 9 hrs and 14 mins
- Release date: 14-07-21
- Language: English
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£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- By: Jim Tincher
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Unabridged
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Overall1
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Performance1
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Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.
Preview -
Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Release date: 12-06-24
- Language: English
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£13.35 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Be Kind
- A Radically Different Approach to Leadership
- By: Gui Costin, Morgan Holycross
- Narrated by: Patrick Tighe
- Length: 1 hr and 36 mins
- Unabridged
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In business, your most powerful tool isn’t a strategy, a spreadsheet, or a vision. It’s your words. The way you speak to your team shapes everything: your culture, your loyalty, the care your employees show one another, the way they treat your customers—even the quality of your product. In...
Preview -
Be Kind
- A Radically Different Approach to Leadership
- Narrated by: Patrick Tighe
- Length: 1 hr and 36 mins
- Release date: 25-03-26
- Language: English
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£7.71 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Jobs To Be Done
- A Roadmap for Customer-Centered Innovation
- By: Stephen Wunker, David Farber, Jessica Wattman
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Unabridged
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Overall20
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Performance18
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Story18
Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services, and helps you generate creative opportunities to innovate your way to success.
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Doesn’t work well on audio
- By Gavin Morrice on 28-09-17
Preview -
Jobs To Be Done
- A Roadmap for Customer-Centered Innovation
- Narrated by: Tim Andres Pabon
- Length: 4 hrs and 52 mins
- Release date: 07-11-16
- Language: English
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£10.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Heart and Soul of Excellence
- By: Tom Peters
- Narrated by: Tom Peters
- Length: 1 hr
- Abridged
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Overall17
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Performance10
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Story10
The coauthor of In Search of Excellence offers his unique practical insights on business, management, leadership, and success. Peters' valuable commentary and advice spans across such crucial subjects as listening to customers, noting symbols, circulating, motivating others, and striving for...
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Distillation of ideas from In Search of Excellence
- By John-Paul Lane on 15-01-15
Preview -
The Heart and Soul of Excellence
- Narrated by: Tom Peters
- Length: 1 hr
- Release date: 28-09-06
- Language: English
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£7.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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Overall47
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Performance42
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Story40
The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39...
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Golden nuggets
- By Mark on 24-11-24
Preview -
The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Release date: 05-03-13
- Language: English
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£9.58 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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