Showing titles in Business Communication

At a time when we are more technologically linked than ever, our conversations have never been more distracted and disconnected—because most don’t know how to truly listen.  The result? You constantly fight to be “heard” over all the noise and distraction. In How to Listen, Oscar Trimboli, host of the Apple-award-winning podcast Deep Listening, shows you how to unlock your listening superpowers. Trimboli shares practical and pragmatic insights to help you notice when you aren’t listening—and what to do about it. 

Do you feel anxious in social settings, worry about being judged, or struggle to strike up a conversation with someone new? Do you dread networking events, fearing small talk and awkward silences? If yes, then this book is for you. It’s your ultimate guide to mastering communication and building confidence in every interaction.

Celebrating the seventy-fifth anniversary of the original landmark bestseller How to Win Friends and Influence People, comes an up-to-the-minute adaptation of Carnegie’s timeless prescriptions for the digital age. Dale Carnegie’s principles have endured for nearly a century. Since its...

Bestselling author and transformational speaker Ryan Leak shares research-based strategies for working with even the most challenging people to create more collaborative and productive teams.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative.

Penguin presents the audiobook edition of Superthinking by Gabriel Weinberg and Lauren McCann, read by Rene Ruiz. You want to make better decisions. You want to be right more of the time professionally and personally. However, being more right consistently is a hard problem because the world is...

Brought to you by Penguin. From the creator of AdviceWithErin, comes the definitive book on how to use the right words at work—so you can build the career you deserve We’ve all been there: you’re sweating, sitting in front of your laptop, and the interviewer on the screen says, “Tell me...

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos. As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth...

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. 

But here’s the thing: Pitching isn’t just for salespeople; it’s for anyone with a message, a mission, or a dream. Imagine walking into any conversation, meeting, boardroom, or Zoom call knowing exactly what to say to get the result you want. Whether you’re closing a deal or simply wanting to be heard, your ability to pitch is the difference between missed opportunities and massive success.

Speak your mind effectively! The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don’t think they can change it. It’s the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others. Dr. Carol Fleming provides detailed advice and scores of exercises.

One wrong move can undercut your message. Believe it or not, our bodies speak louder than our words. Postures, gestures, and expressions convey reams of information - and often not what you'd expect. A smile, for example, is usually considered welcoming. But crook one corner of your mouth higher, and you project superiority, subconsciously chasing other people away. Without Saying a Word explains how even the subtlest motions have meaning.

Possessing powerful communication skills is the single most effective lifehack you can use to skyrocket yourself to massive success in every area of your life. Without proper communication skills, you're going to be ineffective in your personal and business life. If you're tired of not knowing how to form (and keep) connections with new acquaintances, how to defuse tense situations or if want to learn how to get people to buy into your idea, then this book is for you.

Brought to you by Penguin. What if charisma could be taught? What you'll find here is practical magic: unique knowledge, drawn from a variety of sciences, revealing what charisma really is and how it works. You'll get both the insights and the techniques you need to apply this knowledge. The...

In this new edition, updates have been made to 30 percent of the audiobook that delves into the fresh challenges inherent in today's workplace, including new stories and case examples, as well as an entire additional chapter with a focus on humble inquiry in the context of remote and hybrid work.

Does the idea of speaking in front of an audience make you nervous? You're not alone. Most people experience a natural fear of public speaking, but it doesn't have to hold you back. With the proper guidance and tools, you can turn your anxiety-ridden monologues into awe-inspiring speeches that captivate, educate, and motivate. This book offers practical strategies to help you overcome fear, boost your confidence, and deliver impactful speeches with self-assurance and skill.

Using accessible visual metaphors and concrete methods and examples, Design for How People Learn, Second Edition will teach you how to leverage the fundamental concepts of instructional design both to improve your own learning and to engage your audience.

Penguin presents the audiobook edition of Getting More by Stuart Diamond, read by Colin Mace. You're always negotiating. Whether making a business deal, talking to friends or booking a holiday, negotiation is going on. And most of us are terrible at it. Experts tell us to negotiate as if we live...

From journalist Chris Blackhurst, Too Big to Jail unveils how HSBC facilitated mass money laundering schemes for brutal drug kingpins and rogue nations – and thereby helped to grow one of the deadliest drugs empires the world has ever seen. 'Packed with insights and details that will both...

For coaches who want to transform lives, this updated bestselling guide reveals how reflective inquiry—not just asking questions—creates breakthrough moments that AI can never replicate. In this powerful second edition, ICF global past president Marcia Reynolds shows why reflecting clients'...