Showing titles in Business Development

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

In No Ordinary Disruption, the directors of the McKinsey Global Institute, the flagship think tank of the world's leading consulting firm, McKinsey & Company, dive deeply behind current headlines to analyze the key forces transforming the global economy over the next two decades - and most importantly, to explain what business and government leaders need to do to reset their intuitions and take advantage of the disruptions ahead.

This look at CSR (Corporate Social Responsibility) - where it began, where it is today, and where it is headed, told chronologically and through Toby Usnik’s 25 years of brand stewarding at celebrated multinational and start-up firms - is a primer for leaders in small- and medium-sized businesses that are figuring out how to manage their triple bottom line (people, profit, and planet). This book is a primer for any leader developing or expanding their CSR efforts.

There's a common strategy used by the fastest growing and most successful businesses of our time. These companies are building their entire customer experience around their digital products, delivering software that is simple, intuitive, and delightful, and that anticipates and exceeds the evolving needs of users. Product-led organizations make their products the vehicle for acquiring and retaining customers, driving growth, and influencing organizational priorities. They represent the future of business in a digital-first world.

An entertaining and enlightening exploration of why waste matters, this cultural history explores an often ignored subject matter and makes a compelling argument for a deeper understanding of human and animal waste. Approaching the subject from a variety of perspectives - evolutionary, ecological, and cultural - this examination shows how integral excrement is to biodiversity, agriculture, public health, food production and distribution, and global ecosystems.

In this ground-breaking book, Ben Ramalingam shows that the linear, mechanistic models and assumptions on which foreign aid is built would be more at home in early-20th-century factory floors than in the dynamic, complex world we face today. All around us, we can see the costs and limitations of dealing economies and societies as if they are analogous to machines. The reality is that such social systems have far more in common with ecosystems: They are complex, dynamic, diverse, and unpredictable.

Mark Legg is a tradesman turned serial entrepreneur and shares his knowledge and experience in this audiobook that he has gained from over a decade of planning, building, and developing businesses himself.

It's a jungle out there. There is no end to the obstacles, challenges, mountains, and unexpected issues, even self-defeating thoughts, that get in the way of being the best you can be and achieving your goals and dreams. So here it is: a powerful system to enable you to make good decisions, prevent problems, and plan for the future with speed, effectiveness, and accuracy every time! The greatest coaches and leaders today and throughout history have mastered these skills. And now, so can you.

In Branding for Buyout, branding expert Ted Schlueter offers a first-of-its-kind master class on identifying and revealing the true value of your brand. The intricacies that make your life’s work distinctive, more memorable, and yes, more valuable.

In this fourth volume of The Deals of Warren Buffett, we trace Buffett’s journey as he made Berkshire Hathaway the most respected company in the world. When we left Buffett at the end of Volume 3 toward the end of the 1990s, he was leading the largest corporation in America, and his personal fortune had reached $40bn. In this enthralling next instalment, we follow Buffett's investment deals over the first few years of the twenty-first century, as Berkshire grew to be a giant making annual profits north of $8bn.

Bronwen Vearncombe spent 21 years as a banker in one of the top five UK banks, but when she was told she wouldn’t be able to draw her pension until she was 67, she became determined to escape the rat race. An impulse purchase of a rental flat led her to becoming a landlord and achieving financial freedom. After just 12 months, Bronwen and her husband John owned over £2m worth of rental property and created an income of £60,000 per annum, enough to leave their day jobs. A year later, they travelled the world and discovered they could manage their property business from anywhere!

Every business relies on customers, and new businesses often have to seek them out at an early stage so that they build a solid customer base that will allow them to thrive. Cold calling is sometimes a necessity that many business owners detest. At best, it is sometimes a chore, but at its worst, it can bring about an almost paralyzing fear. This audiobook, The Holistic Guide To Cold-Calling: A Step-by-Step Guide to Help You Create New Business Opportunities, will help rid you of that fear, get chatting, and start creating a stream of new business opportunities.

You’re a maker, a creator, an expert at your craft. Building a profitable jewelry business doesn't have to be a dream any longer if you know how to connect with your audience and create desire for your brand. Whether you want to grow a six-figure lifestyle business or a multi-seven-figure empire, now more than ever, consumers want to support emerging talent and small businesses like yours. They just need to find you.

Aimed at emerging as well as established social entrepreneurs, for-profit leaders who want to introduce an element of social responsibility into their companies, and nonprofit organizations who want to increase their stability by generating income, The Art of Social Enterprise is the definitive guide to doing well while doing good.

Are you winning the game of business? Has your business plateaued, or are you feeling stuck? Play the Game outlines 18 strategies from game-changing leaders and disruptors on how to break the cycle that stunts your business growth.

Kim Hvidkjaer was twenty-nine years old when he became a millionaire. Two years later, after a cluster of disasters, he found himself basically broke. Now, having rebuilt his fortune as the founder of several successful enterprises and studied thousands of failed startups, Hvidkjaer has become an expert in failure: what it means, what it looks like, and the strategies that business owners can use to prevent it. In How to F--k Up Your Startup, he takes us on an entertaining and enlightening journey through the complex patterns of failure in the life cycle of a business.

Through the exploration of robust cases and stories packed with deep insight and vital science, this extraordinary collection explores how we can adapt our notions of value, markets, and models of cooperation and collective action to create a world where economies and businesses excel, all people thrive, and nature flourishes.

Human society is full of would-be "change agents", a restless mix of campaigners, lobbyists, and officials, both individuals and organizations, set on transforming the world. They want to improve public services, reform laws and regulations, guarantee human rights, get a fairer deal for those on the sharp end, achieve greater recognition for any number of issues, or simply be treated with respect. Striking then, why so many universities lack programs for social activists, to which students can turn for advice and inspiration.

Psychological impasse brings with it the sense of being stuck or paralyzed. Getting Unstuck provides a practical, authoritative road map for moving past your immediate impasse and defining a meaningful path forward.

To an outsider, Toyota is hard to understand. The company moves forward gradually while also advancing in big leaps. It is frugal with its resources while spending extravagantly on people and projects. It is both efficient and redundant.