Showing results for "confidence" in Customer Service
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A Mind for Sales
- Daily Habits and Practical Strategies for Sales Success
- By: Mark Hunter CSP
- Narrated by: Mark Hunter, Henry O. Arnold
- Length: 4 hrs and 52 mins
- Unabridged
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Overall13
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Performance10
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Story10
For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success. The world of sales can be tough, so it’s easy to get discouraged when the rejections...
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Good for getting out of your head.
- By Sergios Ntorn Simos on 01-02-21
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A Mind for Sales
- Daily Habits and Practical Strategies for Sales Success
- Narrated by: Mark Hunter, Henry O. Arnold
- Length: 4 hrs and 52 mins
- Release date: 31-03-20
- Language: English
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£7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Selling Above and Below the Line
- Convince the C-Suite. Win Over Management. Secure the Sale.
- By: William Miller
- Narrated by: Timothy Pabon
- Length: 7 hrs and 31 mins
- Unabridged
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Overall3
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Performance3
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Story3
Most salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to also appeal to top-level executives from an “above the line” perspective. Master sales...
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Selling Above and Below the Line
- Convince the C-Suite. Win Over Management. Secure the Sale.
- Narrated by: Timothy Pabon
- Length: 7 hrs and 31 mins
- Release date: 22-06-21
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- By: Renee Evenson
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Unabridged
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Overall0
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Performance0
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Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In...
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Powerful Phrases for Effective Customer Service
- Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Narrated by: Kelly D’Ambrosio
- Length: 7 hrs and 58 mins
- Release date: 30-08-22
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- By: Blake Morgan
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Unabridged
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Overall9
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Performance9
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Story9
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience...
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Ridiculous metaphor undermines the point being made
- By D. P. Ingram on 01-11-19
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The Customer of the Future
- 10 Guiding Principles for Winning Tomorrow's Business
- Narrated by: Lisa Larsen
- Length: 6 hrs and 38 mins
- Release date: 29-10-19
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Strategic Customer Service
- Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- By: John Goodman
- Narrated by: Mark Smeby
- Length: 8 hrs and 31 mins
- Unabridged
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Overall3
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Performance3
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Story3
Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn...
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designed more around larger organisations
- By Chris on 11-12-21
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Strategic Customer Service
- Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
- Narrated by: Mark Smeby
- Length: 8 hrs and 31 mins
- Release date: 05-02-19
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- By: Shep Hyken
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Unabridged
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Overall1
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Performance0
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Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 20 mins
- Release date: 11-04-18
- Language: English
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£14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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First-Time Founder’s Playbook for Negotiations
- The Fast-Track Guide to Negotiating with Confidence, Landing Better Deals, Building Relationships Even If You’re Just Starting Out
- By: Michael Wu
- Narrated by: Nick Gallagher
- Length: 3 hrs and 24 mins
- Unabridged
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Overall48
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Performance48
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Story48
Our book demystifies the art of negotiation, proving that with the right techniques and mindset, anyone can become a master. Say goodbye to self-doubt and hello to confident deal-making! Arm yourself with the proven strategies in this book, and watch as you navigate negotiations with confidence and acumen, regardless of your starting point.
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A Must-Read for New Founders!
- By Ij on 25-02-25
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First-Time Founder’s Playbook for Negotiations
- The Fast-Track Guide to Negotiating with Confidence, Landing Better Deals, Building Relationships Even If You’re Just Starting Out
- Narrated by: Nick Gallagher
- Length: 3 hrs and 24 mins
- Release date: 23-04-24
- Language: English
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£11.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Leading Loyalty
- Cracking the Code to Customer Devotion
- By: Sandy Rogers, Leena Rinne, Shawn Moon, and others
- Narrated by: Lisa Larsen
- Length: 6 hrs and 39 mins
- Unabridged
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Overall2
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Performance2
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Story2
In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you...
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Leading Loyalty
- Cracking the Code to Customer Devotion
- Narrated by: Lisa Larsen
- Length: 6 hrs and 39 mins
- Release date: 16-04-19
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
- By: Nicholas Webb
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Unabridged
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Overall1
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Performance1
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Story1
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of...
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A little book with big ideas!
- By Tracy B on 23-03-22
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Release date: 15-03-22
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Ignore Your Customers (and They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- By: Micah Solomon
- Narrated by: Jakob Lewis, Gabe Wicks, John Behrens
- Length: 5 hrs and 16 mins
- Unabridged
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Overall4
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Performance4
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Story4
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...
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Strong start and hung on (just about)
- By jc on 05-03-20
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Ignore Your Customers (and They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- Narrated by: Jakob Lewis, Gabe Wicks, John Behrens
- Length: 5 hrs and 16 mins
- Release date: 14-01-20
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- By: Colin Cowie
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Unabridged
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Overall1
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Performance1
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Story1
Read by the author. Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers...
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The gold standard
- By Aerail on 07-12-22
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Release date: 07-09-21
- Language: English
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- By: Scott Fox
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Unabridged
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Read by the author. In today’s highly-connected, consumer-driven market, leveraging digital marketing techniques is the only surefire way to attract more customers and make the kind of money you deserve. Following on the success of his book Internet Riches, top e-business entrepreneur and...
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Release date: 27-06-23
- Language: English
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La ventaja del introvertido
- Cómo los introvertidos compiten y ganan
- By: Matthew Pollard, Derek Lewis
- Narrated by: Carlos Olalla
- Length: 6 hrs and 25 mins
- Unabridged
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Overall0
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Matthew Pollard, un reconocido experto en ventas y un introvertido, ha creado y perfeccionado un sistema de venta transparente, auténtico y de baja presión, sin técnicas de cierre duro o de venta de bulldogs. La ventaja del introvertido te equipará con un sistema completo enfocado a la venta...
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La ventaja del introvertido
- Cómo los introvertidos compiten y ganan
- Narrated by: Carlos Olalla
- Length: 6 hrs and 25 mins
- Release date: 30-06-20
- Language: Spanish
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Nincompoopery
- Why Your Customers Hate You--and How to Fix It
- By: John R. Brandt
- Narrated by: John R. Brandt
- Length: 4 hrs and 13 mins
- Unabridged
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CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent. Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds...
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Nincompoopery
- Why Your Customers Hate You--and How to Fix It
- Narrated by: John R. Brandt
- Length: 4 hrs and 13 mins
- Release date: 16-07-19
- Language: English
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£7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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