Showing titles in Conflict Resolution & Mediation

The Necessary Goodbye is a practical, eye-opening guide to one of leadership’s most misunderstood and avoided responsibilities: firing someone.

#1 internationally bestselling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them. Charming, charismatic, and delightful or manipulative, self-serving, and cunning? Psychopaths are both and that’s exactly what makes them dangerous. Bestselling author of...

Actions can only speak louder than words when their intentions are clear. Are you tired of fighting? Feel like your actions and intentions keep getting lost in translation? Frustrated with feeling misunderstood and perpetually caught in a vicious cycle of miscommunication? Psychotherapist Dr. Patricia Timerman Barbosa da Silva, who was also tired of the cycle, developed the IAP Model—Intention, Action, Perception—which she calls the “Google Translate” of communication.

"In this age of diminishing trust in public figures, this audiobook offers highly useful guidance about how to trust and withhold trust more thoughtfully." - AudioFile From the world's leading expert on trust repair, a guide to understanding the most essential foundation of our relationships and...

We find ourselves engaged in various kinds of negotiations every day, from trying to land a new account or win a promotion at work, to buying a house or a car, or bargaining down a cell phone bill, or settling a dispute with a friend or spouse. In this groundbreaking book, negotiation expert Ed...

We find ourselves engaged in various kinds of negotiations every day, from trying to land a new account or win a promotion at work, to buying a house or a car, or bargaining down a cell phone bill, or settling a dispute with a friend or spouse. In this groundbreaking book, negotiation expert Ed...

You don't have to get beaten up to get beaten down. Andrew Regal spent decades working his way up in the high-stakes landscape of television news. He was often deflated, downtrodden, and defeated during the time of his most acute workplace trauma, which left him anxiety-ridden, alone, ashamed, sleepless, and contemplating suicide. Despite this, readers will find Regal humorous, sympathetic, resilient, and relatable. He is uniquely qualified to aid those who, like him, have suffered while trying to be the best possible employees.

"Verbal Martial Arts, Social Concentric Circles, and Non-Reaction" is a practical guide to thriving in a world where words are weapons and every conversation can become a status battle. It argues that verbal conflict is unavoidable and uniquely dangerous because it unfolds in real time, with no edit button.

Two former Walt Disney Imagineering leaders take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and problem-solving. At Disney, Tricia Cerrone and Edward J. Van Luinen were tasked with co-leading a global...

How much of our time is spent trying to figure out what everyone else is thinking or dealing with the negative thoughts we have about ourselves? How many stories do we write in our own heads to fill in the gaps? Joe, our main character, is an executive for a software company who’s just like the rest of us. He makes his way through life convincing himself that his stories are true... that is until he meets with his daughter and learns about her favorite Journalism class.

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Summary: Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a...

For ages, philosophers, self-help gurus, religious teachers, and artists have been discussing the power of affirmations. René Descartes said, “I think, therefore I Am”. Moses in answering the Pharaoh’s question as to who sent him said, “I Am”. Even the rap artist Eminem said, “I Am whatever you say I Am, if I wasn’t why would I say I Am.” The question then looms, if positive affirmations work so well, then why isn’t everyone using them to excel in their lives? The simple answer is, that they don’t feel like their affirmations work.

You have a vision for success and impact, and you know exactly how to get there. You have a track record that speaks for itself and you are an inspiration to friends and family. Just the way you have been a change agent for others, it’s time to be an agent for your own change. You don’t have to live a life void of fun, good health, and restful sleep. It doesn’t have to be so hard. It’s time to take charge of your transformation.

Nel corso della mia carriera mi sono confrontato con migliaia di imprenditori, ne ho affiancati centinaia e visto una miriade di aziende sfasciarsi per problematiche al vertice, per mancanza di comunicazione tra soci, per stupidi diverbi tra i titolari. Nella maggior parte dei casi erano aziende sane, con una buona idea di business, che offrivano prodotti o servizi di tutto rispetto. Eppure la mancanza di affiatamento e armonia tra dirigenti aveva portato delle spaccature insanabili all’interno di queste imprese.

“How to Manage Conflicts” is a great guide to help you make a move from putting band-aids on problems to finding real resolutions. Resolving conflicts can be challenging. However, you can arm yourself with these 7 easy steps that will help you craft communication skills and learn the process to do more than just manage conflicts, but also to help to prevent them.

Je stressiger es zwischen uns Menschen zugeht, desto deutlicher werden die Grundmechanismen unseres täglichen Verhaltens am Arbeitsplatz: Es geht u.a. um Kooperationsbereitschaft unter Kollegen, um das Streben nach Macht, um Führungsverhalten - aber auch um einen Flirt im Büro oder das Vermeiden von offenen Konflikten. Gregor Fauma analysiert, wie Menschen evolutionär ticken, was uns antreibt und was uns manchmal auch hindert, im Büroalltag kluge Entscheidungen zu treffen.

Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.

It's a simple fact that the people who make policy and oversee government, sports, business, and the arts and entertainment are most commonly white men. Another fact: We cannot achieve meaningful progress if we exclude the very people who have the power to make systemic change. This handbook is free of any attempts to shame, blame, or guilt leaders for the choices they made in the past or privileges they were born with. Instead, listeners will learn to view the work they do through a racial equity lens so they can easily and immediately begin making changes.

Rubin delivers actionable insights drawn from compelling case studies, unlocking the secrets of turning adversity into advantage. This is not just a guide but a blueprint for resilience, arming businesses with strategies to navigate disruption and come out stronger.

Una guía basada en la empatía y la comunicación no violenta para apaciguar una pelea en casa, con los hijos, en la escuela, en el trabajo... o incluso una situación de violencia física. Vivimos en un mundo cada vez más dividido y no es extraordinario encontrarse con personas agresivas y confrontaciones difíciles. Afortunadamente, existen herramientas para convertirnos en pacificadores y transformar situaciones conflictivas en diálogos serenos y sin violencia.

In Abundance Leaders: Creating Energy, Joy, and Productivity in an Unsettled World, renowned management consultant and lecturer Laura Freebairn-Smith delivers a rigorous and practical discussion of energetic, joyful, and productive leadership. In the book, you’ll learn what sets leaders with an “abundance mindset” apart from those with a “scarcity mindset,” and why the former creates work environments that generate superior performance when compared to those created by the latter.

In een wereld die constant evolueert en waar informatie in overvloed aanwezig is, is het vermogen om invloed uit te oefenen en anderen te overtuigen een waardevolle vaardigheid geworden. Of het nu gaat om het inspireren van je team op de werkvloer, het beïnvloeden van de beslissingen van klanten, of het overtuigen van vrienden en familieleden, de kracht van overtuigingskracht speelt een cruciale rol in ons dagelijks leven.

Bogen behandler en række af de mekanismer og redskaber, der kan bruges af ledere og medarbejdere for at undgå, at samarbejdet i organisationen hindres af ikke-konstruktive konflikter. Coaching er et af de udviklingsværktøjer, som kan anvendes og give lederkompetencer på organisations-, team- og individuelt niveau i forhold til konflikthåndtering. Alle arbejdspladser har dagligt konflikter! Det er et vilkår, der skaber dynamik på arbejdspladsen, men skillelinjen for, hvornår konflikter skaber udvikling, og hvornår de dræner medarbejderne og organisationen for energi, er hårfin.

Coping in a Toxic Environment is a short, user-friendly guide to negotiating tricky working conditions and learning to thrive rather than simply survive in the workplace. A must-have audiobook for anyone who is struggling in their current employment, it will help you to explore what is toxic for you and review how you are coping in the environment you are in.

How to Be Resilient in Your Career: Facing Up to Barriers at Work is a reliable resource presented with nuance, depth, and specificity. Psychologists, psychotherapists, social workers, and HR professionals who are looking for effective advice when supporting people struggling with these issues will greatly benefit from this book—as will early career professionals and established earners looking to resolve their career issues.

Prepare to be inspired by real-life stories of individuals who have faced similar situations and emerged victorious. Discover how they rallied their allies, leveraged their strengths, and skillfully negotiated their way to success. Each chapter combines practical advice with captivating storytelling, ensuring that you not only gain valuable insights but also enjoy the process. The book goes beyond generic advice by providing you with practical, day-to-day strategies that you can implement immediately.

Apprenez à gérer les personnalités toxiques au travail. Des experts en stratégie d'entreprise livrent leurs conseils pour apprendre à gérer les personnalités toxiques au travail, quel que soit leur profil : paranoïaque, anxieux, narcissique, hystérique, etc. S'appuyant sur des cas concerts, ils montrent comment trouver la bonne attitude et les bonnes paroles afin de désamorcer les tensions et de rétablir des relations apaisées.

In three must-listen books, you’ll master effective communication one step at a time. The Communication Guru Collection teaches you how to talk effectively, master small talk, and listen empathically. Every book in the collection delivers highly practical techniques that you can quickly apply to your everyday conversations. Using the skills in each book, your communication ability will skyrocket, leading to more meaningful connections, more effective conflict resolution, and a greater influence on everyone graced by your company.

Systemische Beratung: Wie Sie mit der Erfolgsmethode der systemischen Theorie als Berater, Führungskraft oder Coach auch die komplexesten Problemlagen aufschlüsseln und das volle Potential Ihrer Klienten freisetzen – Mit Methodenkoffer der systemischen Fragen, konkreten Anwendungsanleitungen sowie anschaulichen Praxisbeispielen.

Konflikte entstehen dort, wo es Beziehungen gibt. Zudem produzieren sie Stress und belasten die Teilhabenden. Erfahren Sie in diesem Hörbuch alles über die verschiedensten Formen von Konflikten und deren Lösungswege. Lernen Sie die Rollenbilder innerhalb eines Konfliktes kennen. Leicht verständlich, mit Klängen und Musik dramaturgisch in Szene gesetzt enthält jedes Kapitel zahlreiche Impulse und Fallbeispiele zum Thema Konfliktbewältigung.

Aimeriez-vous mieux interagir avec votre patron, vos collègues, vos employés, vos amis, votre conjoint et même le commis du dépanneur? C'est possible!

Cincuenta casos de crisis examinados minuciosamente, desde accidentes fatales, desastres ecológicos, contaminación de alimentos, colapso de servicios e imputaciones de fraude hasta ataques informáticos, protestas ciudadanas, prensa adversa, redes hostiles y amenazas regulatorias. Todo un amplio y variado repertorio de situaciones que personas y directivos enfrentaron en el mundo real, de las que en unos casos salieron airosos y en otros no salieron. Si para algo sirven las crisis pasadas, es para aprender.

Using Business Not Battle as a guide, you can engage with your board and effectively support the organization’s mission. You can ignite impact for the entire group. Gain awareness, learn to ask questions, and become the advocate your non-profit needs.

"Die 7 Säulen der Führungskraft": Durch dieses Buch werden Sie lernen, was wahre Macht ist und welche Bedeutung diese hat. Sie werden lernen, dass Sie sehr viel Potenzial in sich tragen, um die Macht vollkommen auszuschöpfen. Mit theoretischen Modellen, die so einzigartig sind, dass man diese als Geheimwaffe bezeichnen könnte, werden Sie lernen, sich selbst und Ihr Umfeld erfolgreich einschätzen zu können. Zudem kann dieses Buch Sie anhand vieler Beispiele und Übungen dabei unterstützen, sich selbst zu reflektieren.

What if your team quits on you but doesn't leave? If you’ve ever asked, "Why doesn’t my team care about their work and how can I get them to?", you’ve experienced the frustration plaguing most business leaders today. The bad news is that most knee-jerk solutions won’t make the difference we want to see in our team. Some make things worse. The good news is that there are specific steps you can take to win back your wayward team and build a culture full of aligned and fulfilled employees.

Pelo bem de sua carreira (e de sua saúde), você precisa saber como lidar com as outras pessoas–inclusive com as mais hostis–enfrentando os conflitos de forma construtiva sem comprometer seus valores pessoais.

Sarah Aviram worked remotely as a human resources leader from 12 different countries in 12 months while researching the future of work--from coworking spaces in Mexico City and Medellin to cafes in Kuala Lumpur and Kyoto. Many remote workers she met and interviewed thought that having the freedom and flexibility to work from anywhere would make them feel happier and more motivated at work. But then they found themselves working from the beach in Bali still feeling stuck and unfulfilled.

Es gibt Menschen, die betrachten Konflikte als das Salz in der Suppe, und es gibt andere Menschen, die würden gern salzfrei leben. Während die einen jeden Konflikt als Herausforderung im positiven Sinne oder als Egobooster betrachten, leiden andere Menschen sehr unter Streitigkeiten oder Missstimmungen. Tatsache ist aber, dass sich Konflikte im menschlichen Miteinander nicht vermeiden lassen. Wir alle haben unterschiedliche Bedürfnisse, Ziele, Werte, Motivationen, Ängste. Wir haben verschiedene Erwartungen an unsere Kollegen oder Partner.

In this book, I share my journey and how I moved from being an unfulfilled nurse, experiencing burnout mentally, emotionally, and physically, completely unfit to serve to become a fulfilled, warmhearted nurse, who is mentally fit and emotionally balanced to give the best care. What’s the secret? I learned how respect works and how it doesn’t. This is a record of an authentic journey from feeling disrespected and unworthy to finding my value and feeling worthy. I share the secrets that I have used to become the person I am today. As you will learn, respect is about you, not them.

Stress mit dem Kollegen? Beziehungs-Drama mit dem Partner? In "No More Drama in deinen Beziehungen" enthüllt der Beziehungsexperte Steffen Raebricht ein ungesundes Konfliktmuster zwischen Menschen. Du erfährst: 1. Wie es entsteht. 2. Warum es in unserer Gesellschaft allgegenwärtig ist. 3. Was du tun kannst, um auszusteigen. Übungen, lebensnahe Beispiele und über 30 Grafiken bringen seine verwendete Theorie, das Drama-Dreieck, in die Praxis. Du bekommst konkrete Tipps zum Ausstieg aus der Spirale von Retter, Verfolger und Opfer.