Showing results for "restaurant" in Mentoring & Coaching

Google, Yelp, and TripAdvisor are often the consumer’s first impression of your brand, especially in a tourist economy. Is your business dominating your competition, or have you not addressed your search engine ranking because you “show up” if you Google your own business? Good enough, right? Not even close. What works for your competitor’s brand could be worthless for yours.

Counter Culture is a must-listen for employees, managers, owners or even someone looking for their first job in counter service. Delight the customers you have, attract the customers you want, and make even a 2-minute interaction matter. This hospitality guide will help you get the job, understand the value of connecting with people, level up your skills and inspire you in your quest to provide exceptional service. Quick-hit essays and thought-provoking advice from leading counter service experts drive this book about making the customer experience vibrant for both employees and guests.

In the follow-up to his well-received Counter Culture: An Essential Guide for Service, Joshua Farrell helps restaurant professionals level up their service game at sit-down establishments, from casual eateries to three-star Michelin restaurants.

I created this for restaurant owners, operators, and culinary professionals who want a strategy to get the most from themselves and maximize their day. In nearly four decades in the restaurant industry, I have been fortunate to have worked side by side with James Beard Award-winning chefs and restaurateurs. There are patterns to how successful people think and the habits they’ve embraced to get the most from themselves. I am going to share those habits with you in Outstanding Mindset.