Showing results for "Growth" in Customer Service
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The Growth Dilemma
- Managing Your Brand When Different Customers Want Different Things
- By: Annie Wilson, Ryan Hamilton
- Narrated by: Amber Dekkers
- Length: 8 hrs and 51 mins
- Unabridged
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Marketing experts and professors Annie Wilson and Ryan Hamilton, through dozens of cases, provide insight into how brands can drive growth by attracting new segments without alienating or losing their current customers. They also explore how brands can more strategically select and manage customer segments to drive high velocity growth and symbiotic segment relationships.
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The Growth Dilemma
- Managing Your Brand When Different Customers Want Different Things
- Narrated by: Amber Dekkers
- Length: 8 hrs and 51 mins
- Release date: 10-06-25
- Language: English
- Customer Service · Management · Marketing
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- By: Nick Mehta, Kellie Capote
- Narrated by: Teri Schnaubelt
- Length: 6 hrs and 58 mins
- Unabridged
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In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager.
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- Narrated by: Teri Schnaubelt
- Length: 6 hrs and 58 mins
- Release date: 09-07-24
- Language: English
- Business Development · Customer Service
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Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- By: Jim Tincher
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Unabridged
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Customer Experience expert Jim Tincher provides the wisdom and tools to show business-to-business (B2B) organizations how to build and sustain superior customer experience (CX) as a core business activity.
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Do B2B Better
- Drive Growth Through Game-Changing Customer Experience
- Narrated by: Quentin Hudspeth
- Length: 8 hrs and 9 mins
- Release date: 12-06-24
- Language: English
- Career Success · Customer Service
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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
- By: Rob Knapp
- Narrated by: Scott Hoke
- Length: 3 hrs and 43 mins
- Unabridged
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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch - under the leadership of author Rob Knapp - it has grown increasingly popular within the financial services industry.
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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
- Narrated by: Scott Hoke
- Length: 3 hrs and 43 mins
- Release date: 09-07-12
- Language: English
- Customer Service · Leadership · Management
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The Experience Mindset
- Changing the Way You Think About Growth
- By: Tiffani Bova, Tom Peters - introduction
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Unabridged
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A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They...
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Excellent book on an important subject
- By LC on 24-06-23
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The Experience Mindset
- Changing the Way You Think About Growth
- Narrated by: Tiffani Bova, Kaleo Griffith
- Length: 6 hrs and 30 mins
- Release date: 06-06-23
- Language: English
- Employment · Customer Service · Leadership
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Know What You're FOR
- A Growth Strategy for Work, An Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - introduction
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
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Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for? In Know What You're FOR, entrepreneur and thought leader Jeff Henderson makes it...
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Know What You're FOR
- A Growth Strategy for Work, An Even Better Strategy for Life
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Release date: 01-10-19
- Language: English
- Christian Living · Christianity
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Viral Velocity
- Mastering Social Media Marketing for Explosive Growth
- By: CIN Entertainment
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 3 mins
- Unabridged
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Ready to turn your social media presence into a money-making, audience-growing powerhouse? In Viral Velocity, CIN Entertainment delivers a no-fluff, action-packed guide to mastering the strategies, psychology, and tools that drive explosive social media growth — no matter your starting point. Whether you're a business owner, aspiring influencer, creator, or brand builder, this book gives you everything you need to attract attention, build loyal communities, and convert engagement into real results.
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Viral Velocity
- Mastering Social Media Marketing for Explosive Growth
- Narrated by: Eric Joseph Chancy's voice replica
- Length: 2 hrs and 3 mins
- Release date: 09-06-25
- Language: English
- Customer Service · Marketing & Sales
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Disruptive Marketing
- What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
- By: Geoffrey Colon
- Narrated by: Geoffrey Colon
- Length: 6 hrs and 14 mins
- Unabridged
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Now that 75 percent of screen time is spent on connected devices, digital strategies have moved front and center of most marketing plans. But what if that's not enough? What if most people ignore company messages? What if consumer engagement never goes further than the "like" button? A sobering reality is hitting marketers. Technology hasn't just reshaped mass media, it's altering behavior as well. And getting through to customers will take some radical rethinking.
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Boring..
- By Mr on 05-03-17
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Disruptive Marketing
- What Growth Hackers, Data Punks, and Other Hybrid Thinkers Can Teach Us About Navigating the New Normal
- Narrated by: Geoffrey Colon
- Length: 6 hrs and 14 mins
- Release date: 15-07-16
- Language: English
- Customer Service · E-Commerce · Marketing
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- By: Dr. Sulman Ahmed
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Unabridged
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For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Release date: 07-05-24
- Language: English
- Oral Health · Customer Service
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Build Around Them
- Unlocking Loyalty, Growth and Trust Through Customer Centricity
- By: Dave Mutton
- Narrated by: Dave Mutton
- Length: 2 hrs and 7 mins
- Unabridged
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Build Around Them: Unlocking Loyalty, Growth and Trust Through Customer Centricity is your go-to manual for transforming the way you do business and building lasting loyalty. Written for any business owner or leader hungry for growth, this hands-on guide dives deep into the essential principles of customer centricity, drawing on years of coaching entrepreneurs and leaders and valuable insights from leading brands. Packed with practical tips, real-world examples, and actionable checklists at the end of every chapter, Build Around Them helps you put customer centricity into action.
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Essential listening for any business owner
- By DBM on 06-10-25
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Build Around Them
- Unlocking Loyalty, Growth and Trust Through Customer Centricity
- Narrated by: Dave Mutton
- Length: 2 hrs and 7 mins
- Release date: 01-10-25
- Language: English
- Customer Service · Marketing & Sales
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- By: Eddie Yoon
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Unabridged
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Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they're extremely knowledgeable about the things they love. They aren't average consumers - they're superconsumers. Although small in number, superconsumers can have an outsized impact on a company's bottom line.
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The same idea repeated over and over
- By Kindle Customer on 19-09-23
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Release date: 05-05-17
- Language: English
- Customer Service · Marketing
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£7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Unrivaled
- Five Steps to Achieving Explosive Business Growth
- By: Michelle Heath
- Narrated by: Michelle Heath
- Length: 6 hrs and 26 mins
- Unabridged
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Any business can be unrivaled! In today’s crowded marketplace, pouring money into marketing or simply having a better product won’t make your business stand apart. Real growth doesn’t come from incremental improvements or playing catch-up with competitors. It comes from being the only choice your customers want. Business growth expert and brand strategist Michelle Heath offers a radical shift in perspective to escape traditional competitive thinking and break free from the race to the middle.
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Unrivaled
- Five Steps to Achieving Explosive Business Growth
- Narrated by: Michelle Heath
- Length: 6 hrs and 26 mins
- Release date: 14-10-25
- Language: English
- Customer Service · Marketing & Sales
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- By: Jason Jennings, Laurence Haughton
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Unabridged
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Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business. Leaders need to adapt and ignite their workplace cultures to prevent everyone from falling behind. Jennings draws on years of research and 11,000+ in-depth interviews with executives, business owners, and CEOs across the country to uncover how successful leaders build cultures that support constant innovation and growth.
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The High-Speed Company
- Creating Urgency and Growth in a Nanosecond Culture
- Narrated by: Jason Jennings
- Length: 6 hrs and 52 mins
- Release date: 17-03-15
- Language: English
- Customer Service · Leadership · Management
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The Momentum Sales Model
- How to Achieve Success in Sales, Exceed Targets and Generate Explosive Growth
- By: Tim Castle
- Narrated by: Tim Castle
- Length: 11 hrs and 59 mins
- Unabridged
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The Momentum Sales Model is a proven system for explosive sales growth that you can take anywhere. Whether you're in sales or an entrepreneur, I've been where you are, staring at a target, wondering how on earth I am going to hit it based on the current pipeline, state of the product and lack of new business leads. That was, until I learned how to create momentum.
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The Momentum Sales Model
- How to Achieve Success in Sales, Exceed Targets and Generate Explosive Growth
- Narrated by: Tim Castle
- Length: 11 hrs and 59 mins
- Release date: 06-12-23
- Language: English
- Customer Service · Marketing & Sales
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£18.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
- By: Nicholas Webb
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Unabridged
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This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of...
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A little book with big ideas!
- By Tracy B on 23-03-22
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Release date: 15-03-22
- Language: English
- Customer Service · Marketing
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Trusted
- The Proven Path to Customer Loyalty and Business Growth
- By: Natalie Doyle Oldfield
- Narrated by: Natalie Doyle Oldfield
- Length: 3 hrs and 43 mins
- Unabridged
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Trusted: The Proven Path to Customer Loyalty and Business Growth reveals how top companies harness trust to secure their market dominance and drive substantial growth. Expert Natalie Doyle Oldfield, a leading authority on trust in business, provides a proven framework for turning customer trust into a powerful revenue engine. Drawing from research and real-world success stories, Doyle Oldfield outlines actionable strategies to enhance your organization’s "Trust Equity™" and convert it into increased sales and stronger client relationships.
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Trusted
- The Proven Path to Customer Loyalty and Business Growth
- Narrated by: Natalie Doyle Oldfield
- Length: 3 hrs and 43 mins
- Release date: 04-02-25
- Language: English
- Career Success · Customer Service
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Green Green Green
- 19 Customer-Centric Philosophies to Drive Your Dealerships' Growth
- Narrated by: Ax Norman
- Length: 6 hrs and 37 mins
- Release date: 09-09-25
- Language: English
- Career Success · Customer Service
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£9.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- By: Andrew Frawley
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Unabridged
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Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the audiobook provides expert insights about connecting with customers effectively across all channels and over time. The central premise is a refreshingly different, evidence-based approach called Return On Experience and Engagement, or ROE2.
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Release date: 29-07-20
- Language: English
- Customer Service · Management
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The Impact of Excellent Customer Service on Business Growth
- By: Uche Akeeb
- Narrated by: Mandy Grant-Grierson
- Length: 1 hr and 2 mins
- Unabridged
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Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service, and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt еlеmеnt in thеir agenda. What you’ll learn in this book will work great for business owners, entrepreneurs, and training of customer service specialists.
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The Impact of Excellent Customer Service on Business Growth
- Narrated by: Mandy Grant-Grierson
- Length: 1 hr and 2 mins
- Release date: 26-07-21
- Language: English
- Career Success · Customer Service
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Nonstop Sales Boom
- Powerful Strategies to Drive Consistent Growth Year after Year
- By: Colleen Francis
- Narrated by: Colleen Francis, Karen Saltus
- Length: 8 hrs and 35 mins
- Unabridged
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Feast or famine, boom or bust - it's a pattern that too many sales organizations regard as a necessary evil. And that's plain wrong. If you want a long-term career, you need to get off the roller-coaster of inconsistent results. Instead of frantic scrambles to meet quotas, you can create a strong year-round record of closed sales, repeat customers, and increasing referrals, all while you build a growing prospect list.
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Nonstop Sales Boom
- Powerful Strategies to Drive Consistent Growth Year after Year
- Narrated by: Colleen Francis, Karen Saltus
- Length: 8 hrs and 35 mins
- Release date: 04-08-14
- Language: English
- Customer Service · Management
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