Episodes

  • Why SaaS Companies Are Measuring Customer Health Scores

    Why SaaS Companies Are Measuring Customer Health Scores
    Jul 4 2026
    Lucas and Luna explore the rise of customer health scores in SaaS, a data-driven approach to predicting churn and driving growth. They examine how companies like HubSpot and Salesforce use composite metrics—product usage, support tickets, NPS, and billing patterns—to segment customers into green, yellow, and red zones. The hosts discuss a key case: a mid-market SaaS firm that reduced churn by 18% in one quarter by triggering automated interventions based on health score drops. They also debate the risks of over-reliance on algorithms and the need for human judgment. Tune in to learn how health scores are reshaping customer success strategies in 2026. #SaaS #CustomerHealthScore #ChurnReduction #CustomerSuccess #HubSpot #Salesforce #NetRevenueRetention #PredictiveAnalytics #ProductLedGrowth #RetentionStrategy #Business #Technology #FexingoBusiness #BusinessPodcast #SaaSGrowth #CustomerInsights #CohortAnalysis #Automation Keep every episode free: buymeacoffee.com/fexingo
    Show More Show Less
    11 mins
  • Why SaaS Companies Are Now Offering Net Payment Terms

    Why SaaS Companies Are Now Offering Net Payment Terms
    Jul 4 2026
    In this episode, Lucas and Luna examine a quiet but powerful shift in SaaS billing: net payment terms. For decades, SaaS companies demanded upfront credit card payments. Now, a growing number of B2B SaaS firms — from $10 million ARR startups to public companies like Salesforce — are offering net-30, net-60, and even net-90 terms to enterprise buyers. Lucas breaks down the driver: procurement departments increasingly require standard invoicing to manage cash flow and compliance. He cites a 2025 study by SaaS Capital showing that 23% of SaaS companies now offer net terms to some segment, up from 12% in 2022. The hosts discuss the hidden trade-offs — delayed cash collections, increased dunning costs, and the need for credit checks — but also the strategic upside: larger deal sizes and longer customer relationships. Luna brings in a case study of a mid-market HR SaaS firm that added net-45 terms last year and saw average contract value jump 34%. They also talk about third-party platforms like Bill.com and Melio that facilitate invoicing while offloading collection risk. The episode closes by asking whether net terms could become table stakes for enterprise SaaS by 2028. #SaaS #NetPaymentTerms #B2BSaaS #SaaSRevenue #EnterpriseSales #SaaSFinance #Billing #ARManagement #Procurement #CashFlow #SaaSGrowth #Contracts #Salesforce #SaaSCapital #Business #Technology #FexingoBusiness #BusinessPodcast Keep every episode free: buymeacoffee.com/fexingo
    Show More Show Less
    7 mins
  • Why SaaS Founders Are Ditching Usage-Based Pricing

    Why SaaS Founders Are Ditching Usage-Based Pricing
    Jul 3 2026
    Episode 90 of SaaS Business with Fexingo — Lucas and Luna dissect the quiet reversal away from consumption-based pricing in B2B SaaS. After years of hype, companies like Twilio and Snowflake are seeing customer pushback on unpredictable bills. Lucas shares data from a June 2026 OpenView survey: 42% of SaaS companies that tried usage-based pricing are now adding hybrid models with floor commitments. Luna notes Atlassian's counter-example — still all-in on usage for cloud products. They debate whether the model scales beyond infrastructure. Also: a brief, genuine reflection on keeping this podcast ad-free and listener-supported. #UsageBasedPricing #SaaS #Twilio #Snowflake #Atlassian #OpenView #PricingStrategy #ARR #ConsumptionPricing #CloudInfrastructure #B2BSaaS #RecurringRevenue #HybridPricing #SaaSBusiness #BusinessPodcast #FexingoBusiness #BusinessAndTechnology #SaaSFounders Keep every episode free: buymeacoffee.com/fexingo
    Show More Show Less
    8 mins
  • Why SaaS Companies Are Switching to Hybrid Compensation Models

    Why SaaS Companies Are Switching to Hybrid Compensation Models
    Jul 3 2026
    In this episode of SaaS Business with Fexingo, Lucas and Luna explore why SaaS companies are abandoning pure salary or pure commission structures in favor of hybrid compensation models that blend base pay, variable bonuses tied to retention metrics, and equity vesting schedules aligned with product adoption milestones. They focus on the case of a mid-market CRM provider that redesigned its sales comp plan last quarter, seeing a 23% boost in net revenue retention within six months. The hosts discuss the mechanics of the model—how it decouples short-term deal-closing incentives from long-term account health—and the potential pitfalls, including complexity in administration and the risk of demotivating top performers. Listeners get concrete numbers and a framework for evaluating whether hybrid comp makes sense for their own teams. #SaaS #CompensationModels #HybridComp #NetRevenueRetention #SalesCompensation #CustomerSuccess #ProductAdoption #EquityVesting #RetentionMetrics #VariablePay #BaseSalary #SaaSBusiness #RevenueOperations #PeopleOperations #Business #Technology #FexingoBusiness #BusinessPodcast Keep every episode free: buymeacoffee.com/fexingo
    Show More Show Less
    8 mins
  • Why SaaS Companies Are Rewriting Their Pricing Pages

    Why SaaS Companies Are Rewriting Their Pricing Pages
    Jul 2 2026
    Episode 88 of SaaS Business with Fexingo dives into the quiet revolution happening on SaaS pricing pages. Lucas and Luna explore why companies like Canva, Notion, and Loom are moving away from feature-grid comparisons toward value-based pricing that adapts to customer segments. They unpack the psychology behind the change, citing research from pricing expert Abhishek Patel at ProfitWell, and look at real metrics showing a 12% average lift in conversion rates. The episode also touches on the risk of alienating power users. If you build or run a SaaS business, this one will change how you think about your pricing page. #SaaS #PricingStrategy #ValueBasedPricing #Canva #Notion #Loom #ProfitWell #AbhishekPatel #SaaSBusinessWithFexingo #BusinessAndTechnology #ConversionRate #FeatureGrid #PricingPsychology #CustomerSegmentation #RecurringRevenue #ARR #FexingoBusiness #BusinessPodcast Keep every episode free: buymeacoffee.com/fexingo
    Show More Show Less
    11 mins
  • Why SaaS Companies Are Offering Usage-Based Insurance Add-Ons

    Why SaaS Companies Are Offering Usage-Based Insurance Add-Ons
    Jul 2 2026
    Episode 87 of SaaS Business with Fexingo explores the emerging trend of usage-based insurance (UBI) as a native add-on for SaaS platforms. Lucas and Luna examine why companies like Toast and Shopify are embedding insurance products that charge per transaction or per delivery — not per month. They break down how this model boosts net revenue retention, creates a new revenue stream without raising core prices, and deepens platform stickiness. The hosts discuss a specific case: a mid-market restaurant POS platform that added kitchen equipment insurance tied to monthly order volume, seeing a 12% lift in gross retention. They also touch on regulatory guardrails and the role of AI in underwriting. The conversation is grounded in data and real-world examples, offering operators a concrete lens on how to evaluate UBI as a product extension. #UsageBasedInsurance #SaaS #InsuranceAddOns #NetRevenueRetention #PlatformStickiness #Toast #Shopify #RecurringRevenue #Business #Technology #FexingoBusiness #BusinessPodcast #SaaSBusiness #ProductExtension #AIUnderwriting #GrossRetention #RevenueStream #RegulatoryGuardrails Keep every episode free: buymeacoffee.com/fexingo
    Show More Show Less
    9 mins
  • Why SaaS Companies Are Designing Contracts That Auto-Expand

    Why SaaS Companies Are Designing Contracts That Auto-Expand
    Jul 1 2026
    Episode 86 of SaaS Business with Fexingo looks at a quiet shift in subscription contracting: the rise of auto-expansion clauses that increase contract value based on usage or headcount without a formal renewal. Lucas and Luna break down how Snowflake’s consumption-based commitments embed these triggers, why Vanta and other compliance platforms now tie contract value to headcount growth, and what this means for net revenue retention. They also explore the tension from procurement teams who want fixed budgets and the startups that risk predicting their own revenue caps. Hosts Lucas and Luna discuss why auto-expansion is becoming the default in SaaS deal desks, how it changes the role of customer success, and whether it creates alignment or just reduces friction. Plus a quick note on how listener support through buymeacoffee.com/fexingo keeps this show ad-free. #SaaS #SubscriptionContracts #AutoExpansion #RevenueGrowth #NetRevenueRetention #Snowflake #Vanta #UsageBasedPricing #ContractDesign #CustomerSuccess #SaaSRevenue #RecurringRevenue #Business #Technology #PricingStrategy #SaaSBusiness #FexingoBusiness #BusinessPodcast Keep every episode free: buymeacoffee.com/fexingo
    Show More Show Less
    9 mins
  • Why SaaS Startups Are Capping Post-Series A Hires

    Why SaaS Startups Are Capping Post-Series A Hires
    Jul 1 2026
    Episode 85 explores a quiet but significant shift in SaaS: post-Series A hiring caps. Lucas and Luna examine why venture-backed startups like Clipboard Health and Loom imposed headcount limits after funding rounds, and how this 'people efficiency' metric is becoming a new board-level KPI. They unpack the data from a 2026 SVB survey showing that companies with post-Series A headcount caps saw 20% higher median ARR per employee at the three-year mark. The conversation touches on the psychology of founders, the role of board mandates, and whether this trend marks the end of 'growth at all costs' in SaaS. A practical look at how startups are rethinking hiring discipline in a capital-efficient era. #SaaS #SaaSStartups #SeriesA #HiringCaps #PeopleEfficiency #ARRPerEmployee #VentureCapital #StartupGrowth #CapitalEfficiency #BoardGovernance #ClipboardHealth #Loom #SVBSurvey #FounderPsychology #GrowthAtAllCosts #Business #FexingoBusiness #BusinessPodcast Keep every episode free: buymeacoffee.com/fexingo
    Show More Show Less
    8 mins