Alan and Steve explore a surprising communication skill for music educators: knowing when to write warm, story-driven messages—and when to strip things down to simple, factual, policy-based communication. They talk about how over-explaining can actually weaken your position with parents, administrators, and outside entities, and offer practical examples of short, clear, “transactional” language that still fits a human-centered teaching philosophy.

Alan and Steve tackle one of the toughest parts of the job: responding to upset parents by email, text, phone, or conference. They walk through how to move emotional conversations to the right channel, listen and summarize without getting defensive, name a shared goal for the student, set clear boundaries around what you can and can’t do, and know when to loop in administrators—so advocacy becomes partnership instead of combat.

Alan and Steve question the classic slogan “attitude is everything” and explain why it can unintentionally shame students who are already having a rough day. Instead of trying to “fix” someone’s mindset, they suggest a more practical approach: focus on observable behavior, name its impact on the ensemble, and make clear, doable requests. The result is a healthier culture where students can have imperfect feelings and still show up with meaningful effort.