Alan and Steve explore a surprising communication skill for music educators: knowing when to write warm, story-driven messages—and when to strip things down to simple, factual, policy-based communication. They talk about how over-explaining can actually weaken your position with parents, administrators, and outside entities, and offer practical examples of short, clear, “transactional” language that still fits a human-centered teaching philosophy.

Alan and Steve tackle one of the toughest parts of the job: responding to upset parents by email, text, phone, or conference. They walk through how to move emotional conversations to the right channel, listen and summarize without getting defensive, name a shared goal for the student, set clear boundaries around what you can and can’t do, and know when to loop in administrators—so advocacy becomes partnership instead of combat.

Alan and Steve question the classic slogan “attitude is everything” and explain why it can unintentionally shame students who are already having a rough day. Instead of trying to “fix” someone’s mindset, they suggest a more practical approach: focus on observable behavior, name its impact on the ensemble, and make clear, doable requests. The result is a healthier culture where students can have imperfect feelings and still show up with meaningful effort.

Alan and Steve respond to a listener question about ensemble pride and dig into the fine line between healthy confidence and toxic hubris in competitive groups—whether it’s show choir, marching band, jazz band, or orchestra. They connect ideas like humility, empathy, narcissism, the Dunning–Kruger effect, and imposter syndrome to the way we talk about our own programs and other ensembles, offering practical questions directors can use to check the culture they’re building.

Alan and Steve dig into why writing program notes matters more than you think—not just for the audience, but for you and your students. They share practical tips on researching and personalizing notes, avoiding jargon, highlighting student performers, deciding when to speak from the stage, and even using ChatGPT to draft print and spoken versions that match the quality of your ensemble’s performance.

Alan and Steve draw on Alan’s 19 years in the classroom and 15 years in the corporate world to reframe how music educators advocate for their programs. Instead of leaning on “we work nights and weekends,” they suggest focusing on what’s truly unique about teaching—rigid schedules, limited autonomy, and underfunded programs—and how to talk to administrators, board members, and community leaders in the language of investment and student outcomes.

As we head into concert season, we want to make sure our new listeners hear this classic episode with Dr. Travis Cross who, among other gems, lays out the case for the large ensemble. Whether you need inspiration for the next stretch, more ideas for advocacy, or you’re just a fan of the brilliant Dr. Cross - this episode is a classic for a reason. Enjoy Part 2.

As we head into concert season, we want to make sure our new listeners hear this classic episode with Dr. Travis Cross who, among other gems, lays out the case for the large ensemble. Whether you need inspiration for the next stretch, more ideas for advocacy, or you’re just a fan of the brilliant Dr. Cross -- this episode is a classic for a reason. Enjoy.