In this episode of Brand Is Not A Four-Letter Word, Amy Jackson explores what happens after the strategy is done...and why so many brands stall once the “big thinking” is complete.

Using an unexpected (and very honest) analogy about exercise, Apple Watch rings, and accountability, Amy makes the case that branding works the same way: you can know what to do, but results only come when your brand is put into motion: consistently, intentionally, and across every touchpoint.

This episode breaks down how brand strategy becomes brand action, why misalignment happens even in well-intentioned organizations, and how a true Brand Guide (not just a style guide) becomes the connective tissue between promise, communication, and experience.

In this episode, you’ll learn:

• Why defining your brand is only the beginning, and where most brands get stuck
• The three core ways your brand shows up in the world:
• Why design is not decoration, and why confusing art with design undermines your brand
• The most common reasons brands break down after launch:
• What a good Brand Guide includes (and why it’s for everyone, not just marketing)

Key takeaways:

• Brand positioning only matters if it shows up everywhere your audience interacts with you
• Your audience doesn’t separate what you say from what you do
• Consistency isn’t boring; it’s how credibility is earned
• A Brand Guide should guide decisions, not just visuals
• Action is how trust is built; consistency is how it’s sustained

This episode’s Brand Hack:

Instead of trying to “fix everything,” audit one small brand moment this week:

• Review your About page — does it clearly say who you help and how?
• Audit one automated email — does it sound like you?
• Look at your email signature — does it reflect your values and personality?

Ready to bring your brand to life?

If auditing even one small moment feels hard, or if you don’t have a guide to guide you. it might be time for a brand audit or refresh. Learn more at brandisnotafourletterword.com, where strategy and storytelling meet design.

Positioning isn’t a tagline. It’s not a pitch. And it’s definitely not a gimmick.

In this episode of Brand Is Not A Four-Letter Word, Amy Jackson breaks down what brand positioning really is—and why so many brands get it wrong by confusing it with arena, messaging, or clever marketing tricks.

You’ll learn the critical difference between where you compete (your arena) and how you show up inside it (your positioning), and why positioning must be rooted in your brand’s authentic essence to actually work.

Amy explores:

• The difference between arena vs. positioning and why both matter
• Why positioning must align with your brand’s natural character, not an aspirational fantasy
• A famous brand example where positioning drift caused long-term damage (and what we can learn from it)
• Why there is no truly “unique” positioning—and why that’s actually good news
• How the same product category can support many different, equally viable positions
• Why positioning is not your tagline and shouldn’t change with every campaign
• How consistent positioning drives recall, trust, and preference over time

You’ll also hear research-backed insights on why consistent positioning strengthens brand recognition and increases revenue—and how misalignment erodes trust faster than most brands realize.

This Episode's Brand Hack

Draft a one-sentence brand vision to anchor your positioning:

We exist to help [AUDIENCE] achieve [OUTCOME] by bringing [CORE STRENGTHS OR TRAITS] to the [ARENA] we serve.

This simple exercise helps clarify what your brand stands for—and what it doesn’t—so your positioning can stay authentic, actionable, and aspirational.

Because brand isn’t a four-letter word. It’s your best strategy and your strongest story. Learn more at BrandIsNotAFourLetterWord.com

Your biggest competitor might not be your competitor at all. In this episode, Amy unpacks the idea of the brand arena — the market, category, and cultural “neighborhood” where your brand competes and connects. And, just like in real life, where you think you live and where people place you aren’t always the same thing.

Drawing from a surprisingly relevant gin rummy story, Amy explains why so many brands misjudge their competitive set and why understanding your arena is foundational to building an authentic, aspirational, and actionable brand.

In this episode, you’ll learn:

• Why your true competitors might not be the obvious ones
• How your “neighborhood” is shaped by factors you can’t control (like SEO, search habits, cultural context, and word of mouth)
• How behavioral economics and choice architecture give you back control within your arena
• Why distinctiveness — not superiority — is what drives recognition and recall
• How brands accidentally fall into the “sea of sameness”
• Practical examples of choosing your arena for robotics clubs, nonprofits, and energy drinks
• How brand perception shapes indirect competitors and alternatives
• A simple exercise to identify what makes your brand meaningfully different

Key Insight

Defining your arena isn’t about standing out first, it’s about being placed where your audience expects to find you. Then, within that arena, distinctiveness helps you rise above the noise.

Brand Hack

Make a list of the things your company does well. Then look up three competitors and identify what they claim to do well. Cross out anything that overlaps. What’s left is your starting point for differentiation.

Mentioned Concepts

• Choice architecture (how people categorize their options)
• Brand arenas vs. positioning
• Direct vs. indirect competition
• Distinctiveness over “better-ness” in brand recall
• Consumer psychology and mental categories

Because brand isn’t a 4-letter word — it’s your best strategy and your strongest story. Learn more at BrandIsNotAFourLetterWord.com, where strategy and storytelling meet design.

Ever wonder why some brands just fit—while others feel like they’re playing the wrong role?

In this episode, Amy Jackson draws from her decades of directing community theatre to show how casting a play isn’t so different from shaping a brand. From understanding your audience to defining your brand’s “character,” she unpacks how clarity, fit, and authenticity determine whether your story connects or falls flat.

You’ll learn:

• Why casting and branding both start with building the right frame
• How defining your brand’s character brings consistency and connection
• The difference between personas, avatars, and archetypes—and why you need all three
• How to identify what traits define your brand’s authentic self

Mentioned in This Episode:

• The casting puzzle metaphor—how directors and brand leaders make fit-based choices
• Brand character as wardrobe: Are you a bow tie or open-collar brand?
• Personas vs. archetypes: defining who your brand serves and how it behaves
• The “traditional 12” brand archetypes and how they shape tone, design, and messaging
• The importance of refining brand traits to reflect authenticity, not aspiration

Brand Hack: Define Your Brand’s Character:

This week’s exercise builds on Episode 1’s adjective list and Episode 2’s survey.

1. Gather your team’s brand adjectives. Add new insights if your perception has evolved.
2. Sort traits into categories. Stack duplicates and combine similar ideas to spot trends.
3. Evaluate critically. Ask: Which traits are forward-thinking? Which serve your audience best? Which make you distinct?
4. Clear the table. Set aside traits that don’t align—or that feel more like fantasy than reality.
5. Narrow it down. Select 3–5 authentic character traits that define who your brand really is.

These traits become the foundation of your brand’s voice, tone, and personality—the human side of your strategy.

Connect with Amy:

Website: brandisnotafourletterword.com

Portfolio: amyjdesigns.com

Instagram: @brandisnotafourletterword

LinkedIn: Amy Jackson

Ever ordered something online that didn’t quite match what showed up on your plate? In this episode, Amy Jackson serves up a story about a not-so-authentic pizza joint to unpack what authenticity really means in branding.

From mismatched promises to undercooked brand experiences, Amy explores how trust and consistency define whether audiences truly believe in your brand—or feel misled. Using her signature wit (and a few cheese-laden metaphors), she breaks down why your logo is only one slice of the bigger picture.

You’ll learn:

• Why being “authentic” is harder than it sounds—and why it matters more than ever
• How your logo, messaging, and customer experience all work together (or don’t)
• What truly influences your brand beyond marketing: people, culture, community, and even your competitors
• How authenticity builds measurable business value—from loyalty to longevity

Mentioned in This Episode

• Michael Eisner’s quote on brand as a “living entity”
• Building Better Brands by Scott Lerman
• Brand promise, marketing, and experience alignment
• Examples from Apple, Verizon, and the “Easy Button” Staples campaign
• How logos build recognition, trust, and financial value
• A fresh metaphorical take on pizza and cattle branding (yes, really)

Brand Hack: Survey Your Brand Reality

One of the best ways to discover how authentic your brand really is? Ask the people who experience it every day.

This episode’s Brand Hack is a quick survey exercise:

1. Ask your team, customers, and partners what adjectives they’d use to describe your brand.
2. Gather insights on how your logo, messaging, and customer experience make them feel.
3. Compare their perceptions to your intended brand character.

The gaps you uncover are gold—revealing where your authenticity shines and where it needs work.

Connect with Amy:

Website: brandisnotafourletterword.com

Portfolio: amyjdesigns.com

Instagram: @brandisnotafourletterword

LinkedIn: Amy Jackson

Branding can feel like a bad word—but it shouldn’t.

In this episode of Brand Is Not a 4-Letter Word, Creative Director Amy Jackson unpacks why “brand” sometimes gets a bad rap and how to fix it. With humor (and a little beatboxing), Amy explains how brand promise, marketing, and experience must align to create authentic, consistent connections.

Referencing insights from author Scott Lerman and a quote from former Disney CEO Michael Eisner, Amy explores why strong brands are living entities—and what happens when their moving parts fall out of sync.

In this episode, you’ll learn:

• Why so many branding efforts fail to live up to their potential
• The three key components of every strong brand: promise, marketing, and experience
• How these elements work together—and what happens when they don’t
• Why no single team, department, or leader can “own” the brand alone
• Two simple questions to assess your brand’s internal alignment

Mentioned in this episode:

• Michael Eisner, former CEO of The Walt Disney Company — “A brand is a living entity… the product of a thousand small gestures.” Learn more about Michael Eisner
• Scott Lerman, author of Building Better Brands

Brand Hack: Ask yourself—and your team:

1. Can everyone inside your organization clearly articulate your brand’s promise?
2. Does that promise ring true for both your internal and external audiences?

Connect with Amy:

Website: brandisnotafourletterword.com

Instagram: @brandisnotafourletterword

LinkedIn: Amy Jackson

Episode takeaway:

When your brand’s promise, marketing, and experience align, every beat feels right—because brand isn’t a 4-letter word, it’s your best strategy and your strongest story.

Welcome to the very first episode of Brand Is Not a 4-Letter Word! Creative Director Amy Jackson explores what “brand” really means—and why it’s so much more than a logo, tagline, or marketing spin.

Amy breaks down how your brand lives and grows through a thousand small gestures—from customer service emails to color choices—and why every touchpoint shapes the way people see you. Using a quote from former Disney CEO Michael Eisner, she shows how consistency, clarity, and authenticity create brands that last.

In this episode, you’ll learn:

• Why “branding” has gotten a bad reputation—and how to fix it
• The real definition of a brand (beyond the dictionary)
• How small, everyday actions influence perception
• Why logos, experiences, and communication all shape your identity
• A simple “brand hack” to start improving your brand today

Mentioned in this episode:

“A brand is a living entity—and it is enriched or undermined cumulatively over time, the product of a thousand small gestures.” — Michael Eisner, former CEO of The Walt Disney Company Learn more about Michael Eisner.

Connect with Amy:

Website: brandisnotafourletterword.com

Instagram: @brandisnotafourletterword

LinkedIn: Amy Jackson

Episode takeaway:

Every gesture counts. The smallest moments of connection—answered calls, written emails, thoughtful designs—are what build your brand from the inside out.

Brand isn’t a dirty word—it’s your best strategy and your strongest story. In this trailer, host Amy Jackson shares why she created Brand Is Not A Four-Letter Word, what to expect in Season One, and how this podcast will help you cut through the noise and finally understand what “brand” really means.