GROWTH PILLAR: Leadership & Ops WHO THIS IS FOR: SMB owners / Solopreneurs / Team leaders / Anyone who manages people or serves customers WHAT THEY'LL GAIN: A practical conflict framework, free downloadable toolkits, and the neuroscience behind why we react the way we do — and how to stop. Mitchell Weisburgh solves one specific problem: people don't know what to do when a conversation turns hostile. Mitchell is a mind shifting coach, author of the Mind Shifting series, and a practitioner who has spent years helping individuals and teams break through mental barriers — especially under pressure. In this East Trade Winds session, he walked the room through two free toolkits from his latest book, Mind Shifting: Conflicting — one for customer service conflicts and one for workplace conflicts. The session opened with a hard truth: when we're triggered, our instinct is to defend, fix, or explain. None of those work. The person across from you isn't ready to hear solutions. They need to feel heard first. Mitchell introduced a four-step framework: shift into curiosity, ask questions that build understanding, establish trust, then move toward resolution. He explained the neuroscience behind it — stress hormones take 60 to 90 seconds to flush from the brain, which means pausing isn't weakness. It's strategy. The community shared real examples: a help desk veteran who learned to ask "how would you like me to help you?", a restaurant trainer who reframed complaints as valuable feedback, and a business owner whose vegetable delivery company failed every step of this process. Key topics covered in this session: Why curiosity is the first tool — not solutionsHow tone of voice triggers or calms mirror neuronsCo-regulation: why slowing your voice slows the roomThe difference between a reasonable and unreasonable customer — and what to do with eachPreparing for conflict in advance so your response becomes muscle memoryThe neuroscience of the amygdala, survival brain, and prefrontal cortex in conflict moments Connect with Mitchell Weisburgh:Website | LinkedIn | Blog | Substack | Instagram | Facebook | X | Events Free Toolkits from Mitch: Customer Service Conflicts: https://mindshiftingwithmitch.org/customer_service Workplace Conflicts: https://mindshiftingwithmitch.org/practicals-workingconflicts-871986 Sponsors Canada Growth Network — Full GHL CRM plus a membership community built for growth. $1 CAD your first month. $47/month after. No contract. Web Indexer — The smart chatbot for the K4B site. Search episodes by topic, book meetings, find answers fast. East Trade Winds — Free weekly networking. Tuesdays 8–9 AM EST. Bring one challenge. Make one introduction. Have a question or want to connect? info@kreativinsight.com Join Canada Growth Network and get a full Go High Level account: $1 CAD your first month, $47/month after. No lock-in. Join here Join East Trade Winds free every Tuesday 8–9 AM EST: Register here Subscribe to the podcast on your favourite platform. Subscribe to the K4B blog: blog.knack4business.com Search all K4B episodes: knack4business.com Want to be a guest on K4B? Register here Disclaimer: Please note that the East Trade Winds podcast episodes are meant solely for educational and general informational purposes. The information and opinions contained within are not intended to be professional advice on any subject matter. The thoughts, views, and opinions expressed by the participants are their own beliefs and do not represent the views of the podcast hosts or any affiliated organizations.It is important to note that this podcast is not a replacement for consulting with certified experts in your area who possess knowledge of your unique situation. The hosts of the podcast, along with any participants or affiliated groups, do not take responsibility for any actions taken or not taken based on the information presented in this episode.It is highly recommended that individuals seek guidance from their advisors in fields such as accounting, law, or other pertinent areas prior to undertaking any actions or making decisions that may impact their financial, legal, or other aspects of life.
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