Managing Professional

International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals.

An excellent supplement to any ITIL 4 create, deliver, and support training course. ITIL® 4 Create, Deliver and Support (CDS): Your Companion to the ITIL 4 Managing Professional CDS Certification is a study guide designed to help students pass the ITIL® 4 create, deliver, and support module.

ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

An excellent supplement to any ITIL 4 High-velocity IT training course.

ITIL® 4 High-velocity IT (HVIT)–Your Companion to the ITIL 4 Managing Professional HVIT Certification is a study guide designed to help students pass the ITIL® 4 high-velocity IT module.

ITIL® 4 Drive Stakeholder Value (DSV)–Your Companion to the ITIL 4 Managing Professional DSV Certification is a study guide designed to help students pass the ITIL 4 specialist: drive stakeholder value module.

Listen to hilarious stories with serious lessons that Michael Lopp extracts from his varied and sometimes bizarre experiences as a manager at Apple, Pinterest, Palantir, Netscape, Symantec, Slack, and Borland. Many of the stories first appeared in primitive form in Lopp’s perennially popular blog, Rands in Repose. The third edition of Managing Humans contains a whole new season of episodes from the ongoing saga of Lopp's adventures in Silicon Valley, together with classic episodes remastered for high fidelity and freshness.

Winning Conditions is a joyful, insightful, and empowering book about delivering your work and ideas so that they (and you!) are more likely to be recognized, accepted, and celebrated. By consciously implementing these ideas, you'll see your colleagues and customers respond more positively to you and your great work. Your strong reputation and overall success will grow. You will begin to win.

The objective of this book is to provide the tools to cross the bridge from achieving financial wealth to also achieving life wealth. Building a life portfolio is as important as building a financial portfolio. This is a must-listen book for all officers at any stage of their career, including retirees who wish to live a life worth living. This book can easily by applied to all other careers, as well.

This audiobook contains proven steps and strategies on how to enrich your life by learning simple skills to have a conversation with anyone. You will learn the psychological reasons why we humans have anxiety and why we create mental fear when communicating with others. Shyness, awkwardness, lack of conversational skills, and the inability to speak eloquently may cause self-doubt. After understanding those causes, we will practice simple skill-building exercises that will develop your confidence.