Showing results by author "Jill Applegate"


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    • Pay Attention!

    • How to Listen, Respond, and Profit from Customer Feedback
    • By: Ann Thomas, Jill Applegate
    • Narrated by: Tara Ochs
    • Length: 6 hrs and 48 mins
    • Unabridged
    • Overall
      2 out of 5 stars 1
    • Performance
      3 out of 5 stars 1
    • Story
      1 out of 5 stars 1

    Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way.

    • 2 out of 5 stars
    • Very disappointing. Please don't buy this book

    • By Tristan on 10-10-14

    Regular price: £19.39