Showing results by author "Focus Services LLC - BenJoe Markland" in All Categories
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Call Center Outsourcing Podcast
- By: Focus Services LLC - BenJoe Markland
- Original Recording
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The Call Center Outsourcing Podcast by Focus Services explores the latest trends in call center outsourcing, AI-powered customer support, and global BPO strategies. Hosted by BenJoe Markland, President and COO, and Jan Santafede, VP of Marketing, this podcast delivers expert insights on scaling customer experience, improving operational efficiency, and leveraging AI solutions for call center environments. Learn how companies are transforming support operations through outsourcing, automation, and omnichannel customer engagement.
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