Showing results by narrator "Sean Pratt" in All Categories

Delight Your Customers reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed. With real-world stories and many examples from a variety of industries, this audiobook is a resource that will help listeners everywhere take their customer service from ordinary to extraordinary!

Dissatisfaction with the Emancipation Proclamation and lack of military victory heightens the discontent with the administration. Trouble comes with the destructive rivalry within the army and the threat of the French intervening on behalf of the Confederacy. The president's decision concerning the Minnesota Sioux Uprising infuriates the West. Lincoln must decide what to do with a demoralized army of the Potomac. His compassion with the troops increases his popularity within the military. General Lee begins his second invasion of the North.

"Be Open, Be Transparent, Be Authentic" are the current leadership mantras - but companies often push back. Business is premised on the concept of control and yet the new world order demands openness-leaders do not know how to be open and be in control. This must-have resource will help the modern leader understand how to lead in the new open world-where blogging, twittering, facebooking, and digging are becoming the norm.

This chapter begins with Lincoln's fight for a seat in congress against two other Whig candidates. This part of his life is notably marked by domestic disturbances, many of which shaped people's idea of Lincoln, the man. Taking a pro-tariff stance in his campaign, he is elected to congress in 1846. We learn of his affinity to poetry, which he avidly read and wrote, and see the development of the 'old Abe' archetype.

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Who Wins in a Digital World? explains how organizations can adapt to a constantly changing business environment by being flexible but focused, embracing change in all its messiness, and moving fast. Once an organization accepts the fact that technological change is ongoing and inevitable, it becomes more about opportunity and less about challenge. This audiobook shows that change can be stimulating, exhilarating, and something to be welcomed. 

An Economist Best Book of 2024 “If you are at all curious about the brain or the surgeons who operate on it, Gray Matters is a must read and Dr. Theodore Schwartz is the perfect guide, a master brain surgeon and superbly talented writer. I have not read a better biography of our shared...

Written by world-renowned expert in transformation, best-selling author, and award-winning teacher, scholar, and global advisor Behnam Tabrizi, Going on Offense is a must-listen for any organization looking to stay innovative and competitive in today's rapidly changing market. Armed with this book, a company will be able to go on offense—continually improving its culture, adapting to new environments, and expanding into new territories.

The New York Times bestselling author of The Art Forger delivers a spellbinding and moving novel about what we hang on to, what we might need to let go, and how unexpected events can lead us to deeper truths. Six people, six secrets, six different backgrounds. They would never have met if not...

I created this for restaurant owners, operators, and culinary professionals who want a strategy to get the most from themselves and maximize their day. In nearly four decades in the restaurant industry, I have been fortunate to have worked side by side with James Beard Award-winning chefs and restaurateurs. There are patterns to how successful people think and the habits they’ve embraced to get the most from themselves. I am going to share those habits with you in Outstanding Mindset.

Within 10 days of stepping out of the woods near the town of Moose Creek, Duval is the most popular man in the district. After all, what's not to like? He is a good listener, generous with his money, a great cook and host, and a hard worker on old Dad Wilbur's place, which he bought for $1,500. He wins the admiration of Sheriff Nat Adare when he quells and befriends the often-wild Charlie Nash and pays for the damages Charlie has caused in the town saloon. The only person in the town that he doesn't win over is the sheriff's niece, Marian Lane.

In Experiencing Spirituality, Ernest Kurtz and Katherine Ketcham take listeners on a journey through storytelling as a means of self-discovery. Recounting and interpreting great wisdom stories from all ages and all cultures, as well as telling many of their own, the authors shed light on such experiences as awe, wonder, humor, confusion, and forgiveness. In story after story, seekers look to those whose lives reveal a special quality - sometimes called spirituality - and ask the masters what they must do to attain that same quality.

This true lost manuscript from the "grandfather of self-help", Napoleon Hill, provides timeless wisdom on how to attain a more successful and wealthy life using simple principles. Napoleon Hill first wrote The Path to Personal Power in 1941, intending it as a handbook for people lifting themselves out of the Great Depression. But upon the bombing of Pearl Harbor and America's entrance into World War II, these lessons were put aside and largely forgotten - until today.

Unable to contain himself, Rick pitched Art: move back to Wausau and start a business selling shoes. Art said, "What are you, an idiot? Selling shoes? How is this even worth trying?" This is the story of Eastbay, a startup tale unlike most you've heard. First it was $5,000 worth of track...

How did you spend your time today? What did you do really well? Were you running behind for every meeting? Feeling stressed? Constantly struggling to maintain your focus? If your performance today was your best, then it's time to make your best better. In Your Best Just Got Better, productivity expert Jason Womack shows you that working longer hours doesn't make up for a flawed approach to productivity and performance. Workers need to clarify their habits, build mindset-based strategies, and be proactive.

Technology is evolving faster than we are. As our BlackBerry devices, tablets, and digital capabilities become more and more complex we understand less and less about how they work. we no longer read the instruction manual before powering on, and we demand intuitive interfaces that get us up and running right away. But how many of us actually stop to think about potential threats to our privacy?Our passports broadcast our personal information and could allow terrorists to target us by nationality.

The first full-scale biography in 25 years of one of the most important and distinguished justices to sit on the Supreme Court - an audiobook that reveals Louis D. Brandeis the reformer, lawyer, and jurist, and Brandeis the man, in all of his complexity, passion, and wit. As a lawyer in the late 19th and early 20th centuries, he pioneered how modern law is practiced.

In this revised and updated edition of Twitter Power, online marketing entrepreneur Joel Comm explores the latest trends, methods, and practices for making Twitter work for your business. You’ll see how businesses and marketers are building a loyal following among Twitter members, expanding awareness of their product or service, and even handling negative publicity due to angry or disappointed customers.

Following in the footsteps of her best-selling Warren Buffett Speaks - written in a conversational style that successfully captures the essence of these business leaders - Janet Lowe reveals the amazing story behind one of the most important new companies of our time by exploring the people and philosophies that have made Google a global phenomenon in less than 15 years.

You are listening to this this book because you need to make more sales fast in an uncertain time. The pressure to sell has never been higher. But as the economy, your industry, and the markets change, does that really mean that people aren't buying anymore? Of course not. First, you have to understand, it's not your fault. You're struggling because the current model for reaching and converting customers is seriously outdated and no longer works.