Showing titles in Communication & Social Skills

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the...

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.

Envy Enlightened is a four-hour audiobook narrated by Faith Salie that will teach you how to listen to your envy and make it work for you, not against you. You'll learn how to destigmatize and normalize envy—because it is normal—and how it can often help you reach your full potential.

How do you get rid of unwanted guests? What do you do if there's a racket in the quiet carriage? How should you eat peas, and behave in queues? How to behave, like how to punctuate, is an aspect of life that many are no longer taught. Thankfully, Sandi Toksvig has come to the rescue with her entertaining guide to modern manners, with characteristic wit and perceptiveness.

Brought to you by Penguin. 'Extraordinary. This book will inspire you to reach your full potential' Jason Fox Are you stuck in a rut? Do you have more to give? Do you dream of leading a different life? Ben Williams was struggling with drug addiction and battling suicidal thoughts when he saw an...

Have you ever felt like you're talking, but nobody is listening? Renowned five-time TED Talk speaker and author Julian Treasure reveals how to speak so that people listen - and how to listen so that people feel heard. As this leading sound expert demonstrates via interviews with world-class speakers, professional performers, and CEOs at the tops of their fields, the secret lies in developing simple habits that can transform our communication skills, the quality of our relationships, and our impact in the world.

Writer Peg Streep lays out seven distinct but interconnected stages on the path to reclaim your life from the effects of a toxic childhood: "discover", "discernment", "distinguish", "disarm", "reclaim", "redirect", and "recover". Each step is clearly explained and richly detailed with the stories of other women. With approaches drawn from psychology and other disciplines and with unique exercises, the book will help the listener tackle her own self-doubt and become consciously aware of how her mother's treatment continues to shape her behavior.

The counselor, teacher, and founder of The Relationship School reveals the origins of conflict styles, and how to stop avoiding and resolve conflict in relationships with loved ones. Conflicts in our closest relationships are scary because so much is at stake. If the conflict doesn't go well, we...

‘Will Storr is one of our best journalists of ideas … The Status Game might be his best yet’ James Marriott, Books of the Year, The Times What drives our political and moral beliefs? What makes us like some things and dislike others? What shapes how we behave, and misbehave, in groups?...

From two times number one Sunday Times bestselling author, James Smith, comes HOW TO BE CONFIDENT – the third instalment in James’ no-nonsense guides to gaining the tools to empower your decision-making and change your life. Now, more than ever, we are so often lost within a cycle of...

It can sometimes seem a mystery why some couples stay together and thrive—while many more split up or drag on scratchily. While we might think happy love is left to chance, there are some identifiable secrets that underpin good relationships that we can learn and put into practice. The first title of a new series, The Secrets of Successful Relationships draws upon the expertise of The School of Life therapists to teach us the key ingredients of contented love.

Did you know that men secretly use texting as a way to "pre-screen" a woman’s romantic value? A woman’s texting habits can reveal a lot about her self-worth, confidence, intelligence, and even her level of class and emotional maturity. Because guys covertly appraise a woman’s relationship potential this way, many women often have no idea that the way they communicate via text is actually sending the wrong message and thus, they unknowingly end up chasing men away.

Read by the author. Are you still playing a role you learned in childhood to please others, such as the Good Girl/Boy, the Overachiever, or the Helper? Though these kinds of roles may have gained us attention and affection, they prohibited us from becoming our true selves...

You can now develop your vocal power, presence, and influence on others and all within the comfort and privacy of your own home.Presence, charisma, and star quality lead directly to your state of mind and the way you inhabit your body.

Brought to you by Penguin. The funny and practical guide on how to free yourself from the tyranny of narcissists, from the Sunday Times bestselling author of Surrounded by Idiots. Do you know someone who constantly demands attention, always thinks they’re right and never admits fault? Chances...

Most people are stuck in straight-line thinking. They see problems in isolation, chase quick fixes, and treat outcomes as immediate and unconnected. But the real world doesn’t work that way—it runs on systems. Interconnected causes, delayed effects, feedback loops, hidden incentives, and ripple consequences drive everything around us. This audiobook rewires your brain for systems thinking—one powerful shift at a time. You’ll get 100 clear, actionable strategies.

Join the millions who have learned how to take control of their lives by setting healthy boundaries with their spouses, children, friends, parents, co-workers, and even themselves—in order to live life to the fullest. Do you feel like your life has spiraled out of control? Have you focused so...

Have you ever wondered how different your life would be if you increased your confidence by just 10%? Paul McGee has – and in this audiobook, he explains what confidence is, where it comes from, why it's important, and how to develop it in yourself and others. Not only does the audiobook deal with confidence in business, romance, social situations, and all areas of life, it explodes common myths, including why 'over-confidence' and 'under-confidence' are both harmful. Loaded with practical tips on bouncing back from a setback and feeling confident in challenging situations

In Exactly What to Say: For Real Estate Agents, Phil M. Jones, Chris Smith, and Jimmy Mackin provide 30 Magic Words to help with the most common, critical, and difficult conversations real estate agents have today. If you are open-minded to a better way of selling, this book is for you. Imagine what it is going to feel like knowing exactly what to say when it matters the most.

Tired of guessing what they’re really thinking? Read people in every situation—in person, on a screen, or in writing—using the new science of psycholinguistics, from a New York Times bestselling author and consultant to the FBI, CIA, and NSA. “A treasure trove of concepts, ideas...