Showing titles in Customer Service
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- By: Colleen Stanley
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Unabridged
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Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence. Sales...
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Emotional Intelligence for Sales Success
- Connect with Customers and Get Results
- Narrated by: Janet Ivey, Charity Spencer
- Length: 6 hrs and 53 mins
- Release date: 21-04-20
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- By: Steve Andersen, Dave Stein
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Unabridged
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Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....
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Beyond the Sales Process
- 12 Proven Strategies for a Customer-Driven World
- Narrated by: Jeff Cummings
- Length: 8 hrs and 39 mins
- Release date: 04-04-16
- Language: English
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£13.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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A Complaint Is a Gift, 3rd Edition
- How to Learn from Critical Feedback and Recover Customer Loyalty
- By: Janelle Barlow
- Narrated by: Anna Crowe
- Length: 6 hrs and 28 mins
- Unabridged
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The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.
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A Complaint Is a Gift, 3rd Edition
- How to Learn from Critical Feedback and Recover Customer Loyalty
- Narrated by: Anna Crowe
- Length: 6 hrs and 28 mins
- Release date: 25-10-22
- Language: English
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£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Friction: The Untapped Force That Can Be Your Most Powerful Advantage
- The Untapped Force That Can Be Your Most Powerful Advantage
- By: Roger Dooley
- Narrated by: Michael Anthony
- Length: 9 hrs and 51 mins
- Unabridged
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In today's high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, you'll be able to establish positive habits and eliminate negative ones - all with the end result of building a company that's the envy of your industry.
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Friction: The Untapped Force That Can Be Your Most Powerful Advantage
- The Untapped Force That Can Be Your Most Powerful Advantage
- Narrated by: Michael Anthony
- Length: 9 hrs and 51 mins
- Release date: 03-08-21
- Language: English
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£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- By: Renee Evenson
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Unabridged
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Falling asleep
- By Rude K. on 18-05-18
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Release date: 12-12-17
- Language: English
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£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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It Starts With Clients
- Your 100-Day Plan to Build Lifelong Relationships and Revenue
- By: Andrew Sobel
- Narrated by: Steve Menasche
- Length: 7 hrs and 39 mins
- Unabridged
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Andrew Sobel offers a proven, 100-day plan for conquering 14 tough client development challenges and growing your client base. He's encapsulated 25 years of unique research, including personal interviews with over 3,000 top executives, into a practical road map for winning more new clients and growing your existing relationships. You'll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business.
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It Starts With Clients
- Your 100-Day Plan to Build Lifelong Relationships and Revenue
- Narrated by: Steve Menasche
- Length: 7 hrs and 39 mins
- Release date: 12-05-20
- Language: English
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£12.65 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
- By: Rob Knapp
- Narrated by: Scott Hoke
- Length: 3 hrs and 43 mins
- Unabridged
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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch - under the leadership of author Rob Knapp - it has grown increasingly popular within the financial services industry.
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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
- Narrated by: Scott Hoke
- Length: 3 hrs and 43 mins
- Release date: 09-07-12
- Language: English
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£9.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Build your Community
- By: Richard Millington
- Narrated by: Alex Wyndham
- Length: 9 hrs and 11 mins
- Unabridged
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Build Your Community fuses proven principles from the world of psychology with user experience and design thinking into a foolproof approach helping you to: start from scratch and attract your first members; find and design the perfect platform for your community; keep members engaged, sharing expertise, and helping each other; create a magnetic community culture—unique from any other online destination; position you and your organization at the center of your field; and budget for your community with a detailed breakdown of costs and resources required.
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Build your Community
- Narrated by: Alex Wyndham
- Length: 9 hrs and 11 mins
- Release date: 22-08-23
- Language: English
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£13.95 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Fearless Pricing
- Ignite Your Team, Own Your Value, and Command What You Deserve
- By: Casey Brown
- Narrated by: Casey Brown
- Length: 6 hrs and 12 mins
- Unabridged
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How much money are you leaving on the table? Are you tired of leaving money on the table when prospects and customers compare you to inferior competition who can “do the same thing for cheaper?” Does fear of losing customers and sales volume cause your team to underprice and over-discount? It’s time to break free from fear-based pricing and earn the profits that reflect the true value you’ve worked hard to create. Fearless Pricing provides the tools, strategies, and mindset shifts your team needs to price with confidence and command higher margins.
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Fearless Pricing
- Ignite Your Team, Own Your Value, and Command What You Deserve
- Narrated by: Casey Brown
- Length: 6 hrs and 12 mins
- Release date: 13-03-25
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- By: Peter Kozodoy, Sharon Lechter - foreword
- Narrated by: Peter Kozodoy, Coleen Marlo
- Length: 8 hrs and 58 mins
- Unabridged
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In Honest to Greatness, serial Inc. 5000 entrepreneur Peter Kozodoy shows how today’s greatest business leaders use honesty - not as a touchy-feely core value, but as a business strategy that produces game-changing, industry-dominating success.
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Honest to Greatness
- How Today's Greatest Leaders Use Brutal Honesty to Achieve Massive Success
- Narrated by: Peter Kozodoy, Coleen Marlo
- Length: 8 hrs and 58 mins
- Release date: 29-12-20
- Language: English
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£13.15 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Human Sigma
- Managing the Employee-Customer Encounter
- By: John H. Fleming Ph.D., Jim Asplund
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Unabridged
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This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.
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Human Sigma
- Managing the Employee-Customer Encounter
- Narrated by: Tom Parks
- Length: 7 hrs and 43 mins
- Release date: 29-11-16
- Language: English
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£12.63 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Mastering Account Management
- 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less
- By: Dan Englander
- Narrated by: Jim Smith
- Length: 2 hrs and 33 mins
- Unabridged
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You're up to 55% more likely to win business with an existing customer than with an outside prospect. Mastering Account Management is your blueprint for winning long-term business with your highest potential buyers (your customers). Instead of focusing on time-consuming lead-generation tactics, a replicable account management process will produce better and faster returns. Englander's 102-step guide will tell you how to create one for your business.
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poor summary book for beginners
- By dave on 18-01-19
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Mastering Account Management
- 102 Steps for Increasing Sales, Serving Your Customers Better, and Working Less
- Narrated by: Jim Smith
- Length: 2 hrs and 33 mins
- Release date: 24-06-15
- Language: English
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£9.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- By: Ross Smith, Mayte Cubino, Emily McKeon
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Unabridged
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The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.
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The AI Revolution in Customer Service and Support
- A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
- Narrated by: Eric Burgher
- Length: 16 hrs and 54 mins
- Release date: 27-12-24
- Language: English
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£16.84 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- By: Nick Mehta, Allison Pickens, Maria Martinez - foreword
- Narrated by: Chloe Cannon
- Length: 10 hrs and 6 mins
- Unabridged
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If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
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The Customer Success Economy
- Why Every Aspect of Your Business Model Needs a Paradigm Shift
- Narrated by: Chloe Cannon
- Length: 10 hrs and 6 mins
- Release date: 31-07-20
- Language: English
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£13.75 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Client Retention Matrix
- A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
- By: Chris Jennings
- Narrated by: Chris Jennings, Stephen George
- Length: 5 hrs and 53 mins
- Unabridged
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If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.
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The Client Retention Matrix
- A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
- Narrated by: Chris Jennings, Stephen George
- Series: Conversations Made Easy, Book 2
- Length: 5 hrs and 53 mins
- Release date: 13-03-24
- Language: English
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£12.23 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Customer-Base Audit
- The First Step on the Journey to Customer Centricity
- By: Peter Fader, Bruce Hardie, Michael Ross
- Narrated by: Walter Dixon
- Length: 4 hrs and 42 mins
- Unabridged
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How much time have you spent reflecting on the fact that revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base.
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The Customer-Base Audit
- The First Step on the Journey to Customer Centricity
- Narrated by: Walter Dixon
- Length: 4 hrs and 42 mins
- Release date: 14-03-23
- Language: English
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£10.86 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- By: Allen P. Adamson
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Unabridged
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Among today’s most successful businesses are those that have significantly transformed our daily routines. This focus on the consumer experience, not solely on product, has enabled them to drive remarkable growth and customer loyalty and, in many cases, to create totally new marketplace categories. Seeing the How invites you to reimagine your brand, company, or idea through the lens of consumer experience. It gives today’s disruptors a path to offering consumers a new and better way to do what they do, clearly demonstrating how to see opportunities, and how to seize them to great advantage.
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Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Release date: 27-06-23
- Language: English
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£12.92 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Know What You're FOR
- A Growth Strategy for Work, An Even Better Strategy for Life
- By: Jeff Henderson, John C. Maxwell - introduction
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Unabridged
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Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for? In Know What You're FOR, entrepreneur and thought leader Jeff Henderson makes it...
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Know What You're FOR
- A Growth Strategy for Work, An Even Better Strategy for Life
- Narrated by: Jeff Henderson
- Length: 5 hrs and 45 mins
- Release date: 01-10-19
- Language: English
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£5.02 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Augmented and Virtual Reality
- Unlocking Business Potential for Entrepreneurs (Empowering Small Businesses)
- By: Kimberly Burk Cordova
- Narrated by: Hannah Stone
- Length: 3 hrs and 42 mins
- Unabridged
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Overall45
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Performance27
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Augmented and Virtual Reality for Entrepreneurs is your definitive guide to understanding and harnessing the power of AR and VR technologies to drive innovation and unlock new opportunities. Whether you’re a startup founder or a seasoned entrepreneur, this book provides practical insights and actionable strategies to integrate these cutting-edge tools into your business model.
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Superb!
- By Floyd Kelly on 03-04-25
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Augmented and Virtual Reality
- Unlocking Business Potential for Entrepreneurs (Empowering Small Businesses)
- Narrated by: Hannah Stone
- Length: 3 hrs and 42 mins
- Release date: 17-07-24
- Language: English
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£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Unabridged
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Release date: 06-12-15
- Language: English
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£12.60 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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