Driven to Delight
Delivering World-Class Customer Experience the Mercedes-Benz Way
Failed to add items
Add to basket failed.
Add to wishlist failed.
Remove from wishlist failed.
Adding to library failed
Follow podcast failed
Unfollow podcast failed
Get 3 months for £0.99/mo
Driven to Delight
Buy Now for £18.99
-
Narrated by:
-
Joseph A. Michelli
About this listen
New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.
©2015 Joseph A. Michelli (P)2015 Brilliance Audio, Inc.Listeners also enjoyed...
