Showing titles in Customer Service
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Customer Data Platforms
- Use People Data to Transform the Future of Marketing Engagement
- By: Martin Kihn, Christopher B. O’Hara
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Unabridged
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Marketers are faced with a stark and challenging dilemma: Customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, customer data platforms have come to the fore. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP, so you can learn how to steer your firm toward the future of personalization.
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Customer Data Platforms
- Use People Data to Transform the Future of Marketing Engagement
- Narrated by: Sean Pratt
- Length: 9 hrs and 9 mins
- Release date: 11-05-21
- Language: English
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£13.61 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- By: Jesse Cole
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Unabridged
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Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty.
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Not just a business book.
- By Suzyplums on 12-01-25
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Release date: 23-12-22
- Language: English
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£11.68 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Referable Client Experience
- A Proven Method to Generate Referrals Without Asking
- By: Stacey Brown Randall
- Narrated by: Stacey Brown Randall
- Length: 3 hrs and 25 mins
- Unabridged
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In The Referable Client Experience, author Stacey Brown Randall teaches you how to create an intentional client experience that generates the referrals you deserve. As a coach and consultant, Brown Randall has successfully shown business owners how to cultivate reliable, consistent referrals. Now, she brings her proven method to you. You do great work and are valuable to your clients. So why don’t they refer you? A hard truth: Doing great work does not equate to referrals.
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The Referable Client Experience
- A Proven Method to Generate Referrals Without Asking
- Narrated by: Stacey Brown Randall
- Length: 3 hrs and 25 mins
- Release date: 27-10-25
- Language: English
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£10.40 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Salesforce Certified Platform Administrator Study Guide
- Launch and Elevate Your Salesforce Career
- By: Mike Wheeler
- Narrated by: Mike Chamberlain
- Length: 13 hrs and 10 mins
- Unabridged
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Whether you're just starting your Salesforce journey, planning a career shift, or simply curious about the world of cloud computing and customer relationship management (CRM), this practical book is the source you need. Packed with foundational knowledge and practical insights, the Salesforce Certified Administrator Study Guide helps you understand the cloud, CRM, and the entire Salesforce ecosystem.
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Salesforce Certified Platform Administrator Study Guide
- Launch and Elevate Your Salesforce Career
- Narrated by: Mike Chamberlain
- Length: 13 hrs and 10 mins
- Release date: 30-12-25
- Language: English
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£15.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Exceptional Experiences
- Five Luxury Levers to Elevate Every Aspect of Your Business
- By: Neen James
- Narrated by: Neen James
- Length: 3 hrs and 36 mins
- Unabridged
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Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out—creating unforgettable experiences and forging deeper client connections that drive lasting success.
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Exceptional Experiences
- Five Luxury Levers to Elevate Every Aspect of Your Business
- Narrated by: Neen James
- Length: 3 hrs and 36 mins
- Release date: 14-10-25
- Language: English
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£10.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Relationships 101
- By: John C. Maxwell
- Narrated by: Sean Runnette
- Length: 1 hr and 45 mins
- Unabridged
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Great leadership is built on great relationships. Let John C. Maxwell show you why relationships are the glue that holds successful teams together. Leadership is a relationship-intensive endeavor. If your people skills aren't strong, neither will be your leadership. Bestselling author and...
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Relationships 101
- Narrated by: Sean Runnette
- Length: 1 hr and 45 mins
- Release date: 14-04-15
- Language: English
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£9.33 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- By: David J. Lieberman
- Narrated by: Grover Gardner
- Length: 47 mins
- Unabridged
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Overall5
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Performance4
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We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?
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Sorry not Sorry
- By Dan Gui - The Director on 03-04-24
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Narrated by: Grover Gardner
- Length: 47 mins
- Release date: 10-12-13
- Language: English
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£4.80 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Human Experience
- How to make life better for your customers and create a more successful organization
- By: John Sills
- Narrated by: Simon Shepherd
- Length: 6 hrs and 54 mins
- Unabridged
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In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.
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The Human Experience
- How to make life better for your customers and create a more successful organization
- Narrated by: Simon Shepherd
- Length: 6 hrs and 54 mins
- Release date: 26-06-25
- Language: English
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£13.08 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Building a Smart Customer Service System with AI
- From Chatbots to Personalized Support
- By: Deacon John O'Maley
- Narrated by: Gerald Seguin
- Length: 1 hr and 17 mins
- Unabridged
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Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.
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Building a Smart Customer Service System with AI
- From Chatbots to Personalized Support
- Narrated by: Gerald Seguin
- Series: The Deacon O’Maley AI Business Series
- Length: 1 hr and 17 mins
- Release date: 11-08-25
- Language: English
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£7.28 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Total Quality Management
- Customers and Products
- By: Stephen George
- Narrated by: Lloyd Bochner
- Length: 2 hrs and 26 mins
- Unabridged
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More than ever, customer relations and engagement are key components of a company's success. Companies that are intent on tracking their customer's ever-changing requirements and improving their services know the best business management model begins with customer focus and ends with customer satisfaction.
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Total Quality Management
- Customers and Products
- Narrated by: Lloyd Bochner
- Length: 2 hrs and 26 mins
- Release date: 12-10-09
- Language: English
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£7.60 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Fearless Pricing
- Ignite Your Team, Own Your Value, and Command What You Deserve
- By: Casey Brown
- Narrated by: Casey Brown
- Length: 6 hrs and 12 mins
- Unabridged
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How much money are you leaving on the table? Are you tired of leaving money on the table when prospects and customers compare you to inferior competition who can “do the same thing for cheaper?” Does fear of losing customers and sales volume cause your team to underprice and over-discount? It’s time to break free from fear-based pricing and earn the profits that reflect the true value you’ve worked hard to create. Fearless Pricing provides the tools, strategies, and mindset shifts your team needs to price with confidence and command higher margins.
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Fearless Pricing
- Ignite Your Team, Own Your Value, and Command What You Deserve
- Narrated by: Casey Brown
- Length: 6 hrs and 12 mins
- Release date: 13-03-25
- Language: English
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£12.98 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- By: Colin Cowie
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Unabridged
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Read by the author. Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers...
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The gold standard
- By Aerail on 07-12-22
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The Gold Standard
- Giving Your Customers What They Didn't Know They Wanted
- Narrated by: Colin Cowie
- Length: 5 hrs and 47 mins
- Release date: 07-09-21
- Language: English
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£10.76 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- By: Renee Evenson
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Unabridged
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Falling asleep
- By Rude K. on 18-05-18
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Release date: 12-12-17
- Language: English
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£12.29 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Think Like Your Customer
- A Winning Strategy to Maximize Sales By Understanding and Influencing How and Why Your Customers Buy
- By: Bill Stinnett
- Narrated by: Jeff Cummings
- Length: 4 hrs and 48 mins
- Unabridged
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The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business" In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.
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Great Work Bill
- By Amazon Customer on 22-04-22
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Think Like Your Customer
- A Winning Strategy to Maximize Sales By Understanding and Influencing How and Why Your Customers Buy
- Narrated by: Jeff Cummings
- Length: 4 hrs and 48 mins
- Release date: 23-07-21
- Language: English
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£10.62 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Unsold Mindset
- Redefining What It Means to Sell
- By: Colin Coggins, Garrett Brown
- Narrated by: Colin Coggins, Garrett Brown
- Length: 7 hrs and 13 mins
- Unabridged
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What if the greatest salespeople on the planet are the opposite of who you think they are? Everyone sells, every day. It’s why the most successful people are better than most at selling themselves, their ideas, or their products and services. Yet when people hear the word sales they think of...
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Read this if you don’t like sales
- By Jamie on 06-03-23
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The Unsold Mindset
- Redefining What It Means to Sell
- Narrated by: Colin Coggins, Garrett Brown
- Length: 7 hrs and 13 mins
- Release date: 21-02-23
- Language: English
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£11.49 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Power of Value Selling
- The Gold Standard to Drive Revenue and Create Customers for Life
- By: Julie Thomas
- Narrated by: Wendy Tremont King
- Length: 7 hrs and 55 mins
- Unabridged
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In The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life, sought-after trainer and sales leader Julie Thomas delivers an exciting new take on buyer-centric selling to modern buyers. In the book, you'll learn value-based selling techniques to become a trusted business advisor who instills confidence in buying decisions despite unpredictable business environments.
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The Power of Value Selling
- The Gold Standard to Drive Revenue and Create Customers for Life
- Narrated by: Wendy Tremont King
- Length: 7 hrs and 55 mins
- Release date: 31-10-23
- Language: English
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£13.09 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Product Mindset
- Succeed in the Digital Economy by Changing the Way Your Organization Thinks
- By: David H. DeWolf, Jessica S. Hall
- Narrated by: David H. DeWolf, Jessica S. Hall
- Length: 3 hrs and 47 mins
- Unabridged
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The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders. David DeWolf and Jessica Hall provide you with all the tools you’ll need to revitalize your company’s methodologies, reframe its culture, and help your company thrive in the digital marketplace.
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The Product Mindset
- Succeed in the Digital Economy by Changing the Way Your Organization Thinks
- Narrated by: David H. DeWolf, Jessica S. Hall
- Length: 3 hrs and 47 mins
- Release date: 30-08-19
- Language: English
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£10.06 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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No B.S. Trust Based Marketing
- The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World
- By: Dan S Kennedy
- Narrated by: Tom Gallagher
- Length: 7 hrs and 7 mins
- Unabridged
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Internationally recognized “millionaire maker,” Dan S. Kennedy, joined by entrepreneur and financial consultant, Matt Zagula, show you how to break down the barriers caused by the “trust no one” mantra invading every customer’s mind today. They deliver an eye-opening look at the core of all business—trust, and teach you the secrets to gaining it, keeping it, and using it to build competitive differentiation, create price elasticity, attract more affluent clients, and inspire referrals.
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No B.S. Trust Based Marketing
- The Ultimate Guide to Creating Trust in an Understandibly Un-trusting World
- Narrated by: Tom Gallagher
- Length: 7 hrs and 7 mins
- Release date: 29-12-22
- Language: English
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£12.44 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
- By: Rob Knapp
- Narrated by: Scott Hoke
- Length: 3 hrs and 43 mins
- Unabridged
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The Supernova Model is a client service, client acquisition, and practice management model that drives an explosive acceleration in revenue and client satisfaction by capitalizing upon the 80/20 Rule. First implemented by financial advisors at Merrill Lynch - under the leadership of author Rob Knapp - it has grown increasingly popular within the financial services industry.
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The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth
- Narrated by: Scott Hoke
- Length: 3 hrs and 43 mins
- Release date: 09-07-12
- Language: English
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£9.99 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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Small Talk [5-in-1]
- 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation. Build Rapport and Network with Ease by Knowing What to Say on Every Occasion
- By: Kirstin Rae Evans
- Narrated by: Jennifer Jeffery
- Length: 3 hrs and 18 mins
- Unabridged
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Overall7
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Developing unwavering confidence and a magnetic personality can transform your career, relationships, and self-image. Yet even the most capable people battle self-doubt or struggle to share ideas effectively. If you’ve ever felt invisible in a crowd or longed to take command of a room, Small Talk [5-in-1]: 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation is your roadmap to standing out and succeeding.
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Amazing.
- By Alexa on 03-05-26
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Small Talk [5-in-1]
- 99 Techniques & Insights to Create Powerful Connections by Mastering the Art of Making Conversation. Build Rapport and Network with Ease by Knowing What to Say on Every Occasion
- Narrated by: Jennifer Jeffery
- Length: 3 hrs and 18 mins
- Release date: 09-07-25
- Language: English
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£10.38 or free with trial. Auto-renews at £5.99/month after trial. See eligibility.
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