Showing titles in Customer Service
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Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- By: Allen P. Adamson
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Unabridged
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Among today’s most successful businesses are those that have significantly transformed our daily routines. This focus on the consumer experience, not solely on product, has enabled them to drive remarkable growth and customer loyalty and, in many cases, to create totally new marketplace categories. Seeing the How invites you to reimagine your brand, company, or idea through the lens of consumer experience. It gives today’s disruptors a path to offering consumers a new and better way to do what they do, clearly demonstrating how to see opportunities, and how to seize them to great advantage.
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Seeing the How
- Transforming What People Do, Not Buy, to Gain Market Advantage
- Narrated by: Alan Carlson
- Length: 7 hrs and 18 mins
- Release date: 27-06-23
- Language: English
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£14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Lights! Camera! Action!
- Business Operational Excellence Through the Lens of Live Theatre
- By: Marc Haine
- Narrated by: Marc Haine
- Length: 5 hrs and 2 mins
- Unabridged
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Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre uses the lessons of live theatre to pull back the curtain on organizational and leadership best practices, and to deliver real-world, focus-oriented strategies to drive operational excellence. The framework delves into the foundational to the specific and puts a spotlight on practices and philosophies for leaders to script and direct, to ensure they put on show-stopping experiences customers and staff deserve.... Are you ready.... It's showtime!
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Lights! Camera! Action!
- Business Operational Excellence Through the Lens of Live Theatre
- Narrated by: Marc Haine
- Length: 5 hrs and 2 mins
- Release date: 25-10-22
- Language: English
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- By: Andrew Frawley
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Unabridged
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Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the audiobook provides expert insights about connecting with customers effectively across all channels and over time. The central premise is a refreshingly different, evidence-based approach called Return On Experience and Engagement, or ROE2.
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Igniting Customer Connections
- Fire Up Your Company's Growth by Multiplying Customer Experience and Engagement
- Narrated by: Corey Gagne
- Length: 5 hrs and 6 mins
- Release date: 29-07-20
- Language: English
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£10.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
- By: Nicholas Webb
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Unabridged
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This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction. Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of...
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A little book with big ideas!
- By Tracy B on 23-03-22
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What Customers Hate
- Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business
- Narrated by: James Foster
- Length: 6 hrs and 10 mins
- Release date: 15-03-22
- Language: English
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The Compass and the Nail
- How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
- By: Craig Wilson
- Narrated by: Kyle Tait
- Length: 5 hrs and 43 mins
- Unabridged
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The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing, and advisor to such iconic brands as Seventh Generation and Burton Snowboards, Craig Wilson outlines game-changing insights for providers of any product or service who desire fiercely loyal behavior.
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The Compass and the Nail
- How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
- Narrated by: Kyle Tait
- Length: 5 hrs and 43 mins
- Release date: 14-05-19
- Language: English
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Fail Fast or Win Big
- The Start-Up Plan for Starting Now
- By: Bernhard Schroeder
- Narrated by: John Behrens
- Length: 5 hrs and 19 mins
- Unabridged
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With today’s marketplace changing at lightning speed, how can entrepreneurs spend the traditional several months perfecting their business plans and finding investors before finally launching their business? They can’t! Because the truth is, the longer they take to launch their company, the...
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Fail Fast or Win Big
- The Start-Up Plan for Starting Now
- Narrated by: John Behrens
- Length: 5 hrs and 19 mins
- Release date: 25-04-23
- Language: English
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- By: Sean McDade PhD
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Unabridged
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In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.
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Listen or Die
- 40 Lessons That Turn Customer Feedback into Gold
- Narrated by: Assaf Cohen
- Length: 5 hrs and 23 mins
- Release date: 21-03-23
- Language: English
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- By: Eddie Yoon
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Unabridged
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Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they're extremely knowledgeable about the things they love. They aren't average consumers - they're superconsumers. Although small in number, superconsumers can have an outsized impact on a company's bottom line.
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The same idea repeated over and over
- By Kindle Customer on 19-09-23
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Superconsumers
- A Simple, Speedy, and Sustainable Path to Superior Growth
- Narrated by: Chris Sorensen
- Length: 4 hrs and 14 mins
- Release date: 05-05-17
- Language: English
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£7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Internet Reputation Management for Businesses
- By: Guillermo "William" Rivas
- Narrated by: Jason McCoy
- Length: 6 hrs and 33 mins
- Unabridged
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Internet Reputation Management for Businesses is a new book by Guillermo "William" Rivas, co-founder of the first company to offer reputation management to businesses. The book cuts through the clutter and hype of reputation management and helps businesses understand the keys to a successful reputation-management campaign for a healthy social media presence online. This book on Internet reputation management looks into the passion and rewards of a healthy online image.
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Internet Reputation Management for Businesses
- Narrated by: Jason McCoy
- Length: 6 hrs and 33 mins
- Release date: 28-03-13
- Language: English
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Inside Your Customer's Imagination
- 5 Secrets for Creating Breakthrough Products, Services, and Solutions
- By: Chip R. Bell
- Narrated by: Sean Pratt
- Length: 5 hrs and 42 mins
- Unabridged
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Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is customers often don’t know precisely what they want. As Henry Ford is reputed to have said, “If I had asked people what they wanted, they would have said faster horses."
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Inside Your Customer's Imagination
- 5 Secrets for Creating Breakthrough Products, Services, and Solutions
- Narrated by: Sean Pratt
- Length: 5 hrs and 42 mins
- Release date: 10-08-20
- Language: English
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- By: David Brownlee
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
- Unabridged
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Imagine for a moment that your favorite artist, musician, group, or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?
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Rockstar Service. Rockstar Profits: Increase Your Revenues, Grow Your Business, and Create Raving Fan Customers for Life
- Narrated by: David Brownlee
- Length: 5 hrs and 47 mins
- Release date: 13-08-19
- Language: English
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- By: Andreas Weber
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Unabridged
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Andreas Weber vermittelt Unternehmern und Managern die überlebenswichtige Facette der Digitalisierung mithilfe eines selbst entwickelten Modells. In dessen Mittelpunkt steht der Mensch: der Kunde im Fokus einer veränderten Wertschöpfungskette, die Mitarbeiter mit Ihrem Engagement, ihrer Kreativität und Wandlungsfähigkeit und last not least die Führungskräfte als deren Vorbilder und Befähiger sowie als strategische Pioniere. Daten sind der Treibstoff, ihre Integration ist das Geschäft. Nur eine kundenzentrierte Supply Chain ermöglicht unternehmerisches Wachstum und garantiert den unternehmerischen Fortbestand.
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Digitalisierung - Machen! Machen! Machen!
- Wie Sie Ihre Wertschöpfung steigern und Ihr Unternehmen retten
- Narrated by: Carsten Wilhelm
- Length: 6 hrs and 34 mins
- Release date: 10-12-18
- Language: German
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The Smile Prescription
- By: Rich Castellano MD
- Narrated by: Rich Castellano MD
- Length: 4 hrs and 40 mins
- Unabridged
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The Smile Prescription isn't just a book to listen to; it's a smile prescription to take and master. Real science, true stories, and fun exercises create lasting results. The Smile Prescription teaches you how to live a happier, healthier, and more abundant life.
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The Smile Prescription
- Narrated by: Rich Castellano MD
- Length: 4 hrs and 40 mins
- Release date: 16-12-15
- Language: English
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£11.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Customer Education Playbook
- How Leading Companies Engage, Convert, and Retain Customers
- By: Barry Kelly, Daniel Quick
- Narrated by: Matt Weisgerber
- Length: 6 hrs and 24 mins
- Unabridged
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In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to loyal advocates of your brand.
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The Customer Education Playbook
- How Leading Companies Engage, Convert, and Retain Customers
- Narrated by: Matt Weisgerber
- Length: 6 hrs and 24 mins
- Release date: 10-05-22
- Language: English
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- By: Dennis Snow
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Unabridged
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At its heart Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.
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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
- Narrated by: Dennis Snow
- Length: 3 hrs and 6 mins
- Release date: 02-05-18
- Language: English
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Are Your Customers Being Served?
- By: Pauline Rowson
- Length: 1 hr and 32 mins
- Unabridged
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This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.
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Are Your Customers Being Served?
- Length: 1 hr and 32 mins
- Release date: 20-09-07
- Language: English
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building A Business Around Today’s Customer
- By: Blake Morgan
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Unabridged
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Read by the author. A leadership playbook for making customer experience a core aspect of your business. In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In...
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The 8 Laws of Customer-Focused Leadership
- New Rules for Building A Business Around Today’s Customer
- Narrated by: Blake Morgan
- Length: 6 hrs and 20 mins
- Release date: 02-07-24
- Language: English
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Staying on Track
- Lessons from a Customer-Focused Travel Disruptor
- By: Frank Marini
- Narrated by: Matt Haynes
- Length: 3 hrs and 59 mins
- Unabridged
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"Staying On Track" is a practical guide on how to grow your business. It provides real-world examples of how the author’s company went from one office and eighteen people to a global operation with staff in six countries and thirty-four US states. Frank Marini shows the true definition of customer focus in all aspects and departments of a company in this pragmatic explanation of how he guided Railbookers Group, where he serves as president and CEO, through a rapid period of growth and achievement.
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Staying on Track
- Lessons from a Customer-Focused Travel Disruptor
- Narrated by: Matt Haynes
- Length: 3 hrs and 59 mins
- Release date: 16-07-25
- Language: English
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The Momentum Sales Model
- How to Achieve Success in Sales, Exceed Targets and Generate Explosive Growth
- By: Tim Castle
- Narrated by: Tim Castle
- Length: 11 hrs and 59 mins
- Unabridged
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The Momentum Sales Model is a proven system for explosive sales growth that you can take anywhere. Whether you're in sales or an entrepreneur, I've been where you are, staring at a target, wondering how on earth I am going to hit it based on the current pipeline, state of the product and lack of new business leads. That was, until I learned how to create momentum.
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The Momentum Sales Model
- How to Achieve Success in Sales, Exceed Targets and Generate Explosive Growth
- Narrated by: Tim Castle
- Length: 11 hrs and 59 mins
- Release date: 06-12-23
- Language: English
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£18.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Transform Customer Experience
- How to Achieve Customer Success and Create Exceptional CX
- By: Isabella Villani
- Narrated by: Jonathan Yen
- Length: 9 hrs and 4 mins
- Unabridged
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From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution.
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it's ok recount covered in other books
- By dave on 02-06-21
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Transform Customer Experience
- How to Achieve Customer Success and Create Exceptional CX
- Narrated by: Jonathan Yen
- Length: 9 hrs and 4 mins
- Release date: 09-04-19
- Language: English
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