Showing titles in Conflict Resolution & Mediation

The Necessary Goodbye is a practical, eye-opening guide to one of leadership’s most misunderstood and avoided responsibilities: firing someone.

#1 internationally bestselling author Thomas Erikson shows listeners how to identify and avoid the psychopaths around them. Charming, charismatic, and delightful or manipulative, self-serving, and cunning? Psychopaths are both and that’s exactly what makes them dangerous. Bestselling author of...

Actions can only speak louder than words when their intentions are clear. Are you tired of fighting? Feel like your actions and intentions keep getting lost in translation? Frustrated with feeling misunderstood and perpetually caught in a vicious cycle of miscommunication? Psychotherapist Dr. Patricia Timerman Barbosa da Silva, who was also tired of the cycle, developed the IAP Model—Intention, Action, Perception—which she calls the “Google Translate” of communication.

"In this age of diminishing trust in public figures, this audiobook offers highly useful guidance about how to trust and withhold trust more thoughtfully." - AudioFile From the world's leading expert on trust repair, a guide to understanding the most essential foundation of our relationships and...

We find ourselves engaged in various kinds of negotiations every day, from trying to land a new account or win a promotion at work, to buying a house or a car, or bargaining down a cell phone bill, or settling a dispute with a friend or spouse. In this groundbreaking book, negotiation expert Ed...

We find ourselves engaged in various kinds of negotiations every day, from trying to land a new account or win a promotion at work, to buying a house or a car, or bargaining down a cell phone bill, or settling a dispute with a friend or spouse. In this groundbreaking book, negotiation expert Ed...

You don't have to get beaten up to get beaten down. Andrew Regal spent decades working his way up in the high-stakes landscape of television news. He was often deflated, downtrodden, and defeated during the time of his most acute workplace trauma, which left him anxiety-ridden, alone, ashamed, sleepless, and contemplating suicide. Despite this, readers will find Regal humorous, sympathetic, resilient, and relatable. He is uniquely qualified to aid those who, like him, have suffered while trying to be the best possible employees.

"Verbal Martial Arts, Social Concentric Circles, and Non-Reaction" is a practical guide to thriving in a world where words are weapons and every conversation can become a status battle. It argues that verbal conflict is unavoidable and uniquely dangerous because it unfolds in real time, with no edit button.

Two former Walt Disney Imagineering leaders take on a major gap in team leadership: the lack of a reliable method for collaboration that consistently drives success, innovation, and problem-solving. At Disney, Tricia Cerrone and Edward J. Van Luinen were tasked with co-leading a global...

How much of our time is spent trying to figure out what everyone else is thinking or dealing with the negative thoughts we have about ourselves? How many stories do we write in our own heads to fill in the gaps? Joe, our main character, is an executive for a software company who’s just like the rest of us. He makes his way through life convincing himself that his stories are true... that is until he meets with his daughter and learns about her favorite Journalism class.

101 Tough Conversations to Have with Employees provides guidance for managers on how to broach uncomfortable conversations across a wide range of issues. Summary: Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a...

For ages, philosophers, self-help gurus, religious teachers, and artists have been discussing the power of affirmations. René Descartes said, “I think, therefore I Am”. Moses in answering the Pharaoh’s question as to who sent him said, “I Am”. Even the rap artist Eminem said, “I Am whatever you say I Am, if I wasn’t why would I say I Am.” The question then looms, if positive affirmations work so well, then why isn’t everyone using them to excel in their lives? The simple answer is, that they don’t feel like their affirmations work.

You have a vision for success and impact, and you know exactly how to get there. You have a track record that speaks for itself and you are an inspiration to friends and family. Just the way you have been a change agent for others, it’s time to be an agent for your own change. You don’t have to live a life void of fun, good health, and restful sleep. It doesn’t have to be so hard. It’s time to take charge of your transformation.

Nel corso della mia carriera mi sono confrontato con migliaia di imprenditori, ne ho affiancati centinaia e visto una miriade di aziende sfasciarsi per problematiche al vertice, per mancanza di comunicazione tra soci, per stupidi diverbi tra i titolari. Nella maggior parte dei casi erano aziende sane, con una buona idea di business, che offrivano prodotti o servizi di tutto rispetto. Eppure la mancanza di affiatamento e armonia tra dirigenti aveva portato delle spaccature insanabili all’interno di queste imprese.

“How to Manage Conflicts” is a great guide to help you make a move from putting band-aids on problems to finding real resolutions. Resolving conflicts can be challenging. However, you can arm yourself with these 7 easy steps that will help you craft communication skills and learn the process to do more than just manage conflicts, but also to help to prevent them.

Je stressiger es zwischen uns Menschen zugeht, desto deutlicher werden die Grundmechanismen unseres täglichen Verhaltens am Arbeitsplatz: Es geht u.a. um Kooperationsbereitschaft unter Kollegen, um das Streben nach Macht, um Führungsverhalten - aber auch um einen Flirt im Büro oder das Vermeiden von offenen Konflikten. Gregor Fauma analysiert, wie Menschen evolutionär ticken, was uns antreibt und was uns manchmal auch hindert, im Büroalltag kluge Entscheidungen zu treffen.

Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.

It's a simple fact that the people who make policy and oversee government, sports, business, and the arts and entertainment are most commonly white men. Another fact: We cannot achieve meaningful progress if we exclude the very people who have the power to make systemic change. This handbook is free of any attempts to shame, blame, or guilt leaders for the choices they made in the past or privileges they were born with. Instead, listeners will learn to view the work they do through a racial equity lens so they can easily and immediately begin making changes.

Rubin delivers actionable insights drawn from compelling case studies, unlocking the secrets of turning adversity into advantage. This is not just a guide but a blueprint for resilience, arming businesses with strategies to navigate disruption and come out stronger.

Una guía basada en la empatía y la comunicación no violenta para apaciguar una pelea en casa, con los hijos, en la escuela, en el trabajo... o incluso una situación de violencia física. Vivimos en un mundo cada vez más dividido y no es extraordinario encontrarse con personas agresivas y confrontaciones difíciles. Afortunadamente, existen herramientas para convertirnos en pacificadores y transformar situaciones conflictivas en diálogos serenos y sin violencia.