Showing titles in Business Communication

The classic guide that helps you communicate your thoughts clearly, concisely, and effectively. Essential for every professional, from entry-level to the executive suite, Writing That Works, 3rd Edition includes advice on all aspects of professional writing and business communication—including...

Conversations are broken. And while effective dialogue is supposed to lead to greater fulfilment in our personal and professional lives, all the scientific evidence points towards us sharing fewer interactions than previous generations. From ever decreasing face-to-face meetings to echo chambers online, we no longer have the necessary tools to talk to each other. Nihal Arthanayake is bucking this trend. Part how-to and part manifesto, Let's Talk is Nihal's accessible, anecdotal and invigorating toolkit to having better conversations with anyone, any time.

Do you want to master the art of reading people around you and know what they are thinking? Do you want to influence people, in any situation, using body language? The human body always leaves clues that give away the mental state of an individual. In this best-selling guide, you're going to learn how to interpret even the most subtle of body language cues and decrypt human subconscious communication like a telepath.

NLP (neuro-linguistic programming) has helped millions to overcome their fears, increase their confidence, and achieve greater success in their personal and professional lives and relationships. Now, from the company that created NLP: The New Technology of Achievement - one of the best-selling NLP books of all time - comes NLP: The Essential Guide to Neuro-Linguistic Programming.

Are your emotions getting in the way of your success? Do you struggle to connect with others, manage conflict, or stay calm under pressure? If so, it’s time to master the power of Emotional Intelligence (EQ). Emotional Intelligence Decoded is your complete, practical guide to developing emotional intelligence that works in real life, at home, in the workplace, and in all your relationships.

Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want. 

Public speaking can be terrifying. For David Nihill, the idea of standing in front of an audience was scarier than cliff jumping into a thorny pit of spiders and mothers-in-law. Without a parachute or advanced weaponry. Something had to change.

In what doesn't sound like the best plan ever, David decided to overcome his fears by pretending to be a comedian called "Irish Dave" for one full year, crashing as many comedy clubs, festivals, and shows as possible.

With compelling research on women in the workforce, relatable stories from Dr. Sickels’s corporate career, and concepts that are simple yet powerful, The Clearest Voice in the Room will shift the way you show up and speak.

Hvordan udøver du din indflydelse på en etisk forsvarlig måde, der plejer relationen frem for at destruere den? Hvordan får du din medarbejder til at følge strategien? Hvordan får du din kunde til at købe? Hvordan får du din kollega til at sige ja? Hvordan får du din teenager til at...

Nina Vinther Andersen trækker på årtiers videnskabelig forskning i neurovidenskab, adfærdsøkonomi, journalistisk metode, psykologi og den amerikanske tradition for storytelling, når hun i Kunsten at tale så alle lytter giver dig sandheden bag kunsten at blive en taler, som folk...

How Do You Address Language Barriers in Customer Service? Language is one of the most powerful tools for connection. But what happens when it becomes a barrier instead? In customer service, clear communication is everything. When language differences create confusion or frustration, it can quickly damage trust and loyalty. But here’s the truth: language barriers don’t have to be roadblocks. They can be opportunities—to innovate, to connect deeper, and to show genuine care.

Believe is an essential guide for leaders aiming to drive lasting and meaningful change within their organizations. This book introduces a Mindset Framework that bridges the gap between individual beliefs, behaviors, and organizational outcomes. Through a rich blend of real-world examples, case...

Dizer "não" nunca foi tão libertador. Chega de engolir sapos. Chega de carregar culpas que não são suas. Chega de dizer "sim" quando tudo em você pede um "não". Em Como mandar à merda (de forma educada), fenômeno global que já teve os direitos de publicação vendidos para 30 países, a psicóloga e neurocientista Alba Cardalda desmonta crenças que aprisionam, revela como identificar manipulações e ensina estratégias para comunicar limites com firmeza, mas sem abrir mão da empatia. O resultado?

What if becoming more influential had less to do with being persuasive and more to do with being trusted? Influence shapes almost every part of life. It affects whether people listen to your ideas, trust your judgment, support your decisions, work with you, and remember what you say. Yet real influence is not about manipulation, pressure, or forcing people to agree. The Skill of Influence is a practical guide to earning trust, communicating with greater confidence, understanding what motivates people, and creating positive outcomes without compromising your integrity.

In The Secret Handshake, top corporate consultant and USC management professor Kathleen Reardon explores and reveals the hidden rules on the ins and outs of corporate politics that you won’t find outlined in any employee handbook. Based on hundreds of candid interviews with executives at...

Economist Best Books of the Year Financial Times Business Book of the Month Read by the author, Andrew McAfee, and Sean Patrick Hopkins. With a foreword by Reid Hoffman, co-founder of LinkedIn. 'A handbook for disruptors' – Eric Schmidt, former CEO of Google We’re living in a time of amazing...

Do you ever feel like everyone else got the secret handbook for being charming—and you were home alphabetizing your cereal boxes? The People Skills Guide is your practical, funny, no-nonsense roadmap to becoming more confident, likable, assertive, and socially capable—without pretending to be someone you’re not. Perfect for introverts, professionals, quiet achievers, and socially anxious overthinkers, this book transforms awkward interactions into opportunities for stronger relationships, better communication, and real confidence.

International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking. Why is it that some people have all the elements of success—education, skills, integrity, motivation—but...

__________________________ THE WORLD'S BESTSELLING GUIDE TO NEGOTIATION Getting to Yes has been in print for over thirty years. This timeless classic has helped millions of people secure win-win agreements both at work and in their private lives. Founded on principles like: · Don't bargain over...

Get heard by being clear and concise. The only way to survive in business today is to be a lean communicator. Busy executives expect you to respect and manage their time more effectively than ever. You need to do the groundwork to make your message tight and to the point. The average professional receives 304 emails per week and checks their smartphones 36 times an hour and 38 hours a week. This inattention has spread to every part of life. The average attention span has shrunk from 12 seconds in 2000 to eight in 2012. So, throw them a lifeline and be brief.