Showing results for "2" in Customer Service
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The Ultimate Question 2.0 (Revised and Expanded Edition)
- How Net Promoter Companies Thrive in a Customer-Driven World
- By: Fred Reichheld, Rob Markey
- Narrated by: Walter Dixon
- Length: 8 hrs
- Unabridged
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In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score.
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Ensure you keep your good customers!
- By James on 10-03-12
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The Ultimate Question 2.0 (Revised and Expanded Edition)
- How Net Promoter Companies Thrive in a Customer-Driven World
- Narrated by: Walter Dixon
- Length: 8 hrs
- Release date: 07-11-11
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Chief Customer Officer 2.0
- How to Build Your Customer-Driven Growth Engine
- By: Jeanne Bliss
- Narrated by: Christine Marshall
- Length: 7 hrs and 12 mins
- Unabridged
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Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the customer leadership executive, this book follows the five-competency model she uses to coach the C-Suite and chief customer officers.
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Chief Customer Officer 2.0
- How to Build Your Customer-Driven Growth Engine
- Narrated by: Christine Marshall
- Length: 7 hrs and 12 mins
- Release date: 17-10-23
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- By: Scott Fox
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Unabridged
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Read by the author. In today’s highly-connected, consumer-driven market, leveraging digital marketing techniques is the only surefire way to attract more customers and make the kind of money you deserve. Following on the success of his book Internet Riches, top e-business entrepreneur and...
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e-Riches 2.0
- Next-Generation Marketing Strategies for Making Millions Online
- Narrated by: Scott Fox
- Length: 8 hrs and 58 mins
- Release date: 27-06-23
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- By: Stan Phelps, Evan Carroll
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Unabridged
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Are you looking to stand out from your competition? Uhh, is that even a question? Of course, you are! Purple Goldfish 2.0 is not your ordinary business book. It fundamentally aims to change the paradigm of what we do in business and how we do it. It offers 10 ways to attract raving customers. Purple represents “a little extra” whereas the goldfish stands for “differentiation.” A Purple Goldfish is defined as any time a business purposely goes above and beyond to provide a little something extra to differentiate the experience and honor the relationship.
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Purple Goldfish 2.0
- 10 Ways to Attract Raving Customers
- Narrated by: Stan Phelps, Evan Carroll
- Length: 5 hrs and 57 mins
- Release date: 28-09-19
- Language: English
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£14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Client Retention Matrix
- A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
- By: Chris Jennings
- Narrated by: Chris Jennings, Stephen George
- Length: 5 hrs and 53 mins
- Unabridged
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If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.
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The Client Retention Matrix
- A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
- Narrated by: Chris Jennings, Stephen George
- Series: Conversations Made Easy, Book 2
- Length: 5 hrs and 53 mins
- Release date: 13-03-24
- Language: English
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£14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- By: Gabriel Vallejo López
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Unabridged
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Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial.
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Las dos caras del servicio [The Two Sides of Service]
- 34 experiencias que nos recuerdan la importancia de servir [34 Experiences That Remind Us of the Importance of Serving]
- Narrated by: Gabriel Vallejo López
- Length: 6 hrs and 40 mins
- Release date: 21-12-20
- Language: Spanish
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Ends
- The Value of Investing and Obsessing in the Opening and Closing of B2 B Sales Campaigns, and Learning to Hate the Middle
- By: Garett Purdon
- Narrated by: Edward Bloxam
- Length: 2 hrs and 17 mins
- Unabridged
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The first engagement is the most important aspect of a sales campaign—what you say, the questions you ask, the path you direct your clients to. Getting fixated on how you open will separate you from the average sales representatives in your market. The Ends is all about obsessing over the beginnings and endings of your campaigns to heighten your abilities and outpace your peers. After you've set the path for the engagement and properly opened, at some point, you'll inevitably get to the closing—your crucial final engagement.
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The Ends
- The Value of Investing and Obsessing in the Opening and Closing of B2 B Sales Campaigns, and Learning to Hate the Middle
- Narrated by: Edward Bloxam
- Length: 2 hrs and 17 mins
- Release date: 29-01-24
- Language: English
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£6.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Sound Business Bites
- Great Girls Network Series, Book 2
- By: Margery Miller
- Narrated by: Margery Miller
- Length: 1 hr and 22 mins
- Unabridged
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The problem with common sense is that it’s not so common, and that is never more evident than in the business world. In her latest audiobook, Margery Miller shares her insightful thoughts about everyday business practices in small segments that emphasize the human element, so you can easily put into practice what many books simply cover as theory. Being creative, trusting, empowering, and truthful in business can be a challenge, but Sound Business Bites shows you how to apply these critical foundations.
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Sound Business Bites
- Great Girls Network Series, Book 2
- Narrated by: Margery Miller
- Series: The Great Girls Network, Book 2
- Length: 1 hr and 22 mins
- Release date: 01-11-19
- Language: English
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