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eCommerce MasterPlan

eCommerce MasterPlan

By: Chloë Thomas
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Summary

Trying to work out how to acquire more customers?

Need to improve customer retention?

Or just looking for some reassurance you’re on the right track?

That’s what the eCommerce MasterPlan is here for.

Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing.

Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of them is doing something we can all learn from.

Many of our guests are using Shopify & Klaviyo, but we also have guests using Wix, Bigcommerce, Woocommerce, Omnisend and Magento. So you're sure to find an episode that directly helps YOU.


Listen for advice on what to do next, the reassurance you’re heading in the right direction and all the inspiration you need to grow your eCommerce business without losing your life in the process!

Copyright 2025 Chloë Thomas
Economics Leadership Management & Leadership Marketing Marketing & Sales
Episodes
  • From DTC to B2B: How Moyu Scaled to €1.5M by Shifting Its Sales Strategy with Roel Schatorjé
    May 11 2026

    Roel Schatorjé is the Founder of MOYU, sellers of erasable stone paper notebooks, designed to reduce single-use paper and reforest the planet. Founded in 2019 they now sell via wholesale, and their Shopify store, in total sales are €1.5million a year.

    In this returning guest episode, Roel shares how the business has evolved over the last three years – shifting from DTC to B2B, streamlining the team, and expanding internationally in a far more sustainable way. It’s an honest look at what it really takes to scale an eCommerce brand without burning cash or adding complexity.

    Hit PLAY to hear:

    • How Moyu turned everyday customers into high-value B2B clients 💼
    • The exact shift that helped them scale to €1.5M revenue 🚀
    • Why cutting their team from 10 to 4 actually made them MORE efficient ⚙️
    • The smart (and cheaper) way they’re expanding internationally 🌍
    • How sampling and real-world experiences are driving sales 🤝
    • The simple process fixes saving them hours of wasted time every week ⏳

    Key timestamps to dive straight in:

    [04:42] Balancing current projects and development

    [07:30] Streamlining quoting and retail growth

    [11:53] Promoting the notebook via sampling

    [13:35] Corrugated stone paper packaging

    [17:31] Challenges of international expansion

    [21:24] Flexible work arrangements for agents

    [23:28] Listen to Roel’s Top Tips!

    Full episode notes here: https://ecmp.info/594



    --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

    Advertising Inquiries: https://redcircle.com/brands

    Privacy & Opt-Out: https://redcircle.com/privacy
    Show More Show Less
    30 mins
  • How to Grow Profits in 2026
    May 4 2026

    In this special episode of the eCommerce MasterPlan Podcast, Chloe Thomas shares a panel discussion from a recent webinar focused on one big question: How can eCommerce brands grow both sales and profits in 2026?

    Chloe is joined by three expert voices from very different areas of eCommerce – promotions, CRO and experimentation, and growth strategy – to explore what’s really driving performance right now.

    From intelligent offers and smarter discounting to experimentation, retention, and measuring what truly matters, this is a practical, insight-packed conversation designed to help you grow more efficiently in 2026.

    Hit PLAY to hear:

    • Why most brands are losing money with discounts (and how to fix it) 💸
    • The simple shift that separates demand creation vs demand capture 🎯
    • How to stop pouring budget into a “leaky bucket” of customers 🪣
    • The truth about conversion rate – dead metric or still king? 📊
    • How to grow sales AND profit at the same time (yes, really) 📈
    • The #1 mindset top brands use to consistently improve performance 🧠

    Key timestamps to dive straight in:

    [07:55] Intelligent Offers

    [19:15] The advice I've been giving most often to brands to help them improve their profits is...

    [27:00] How to measure success? KPIS, Metrics, Benchmarks and more

    [35:00] CRO improvements are the only way to improve ALL your marketing performance

    [44:26] You CAN grow profits and sales at the same time

    [52:30] Final takeaways

    Full episode notes here: https://ecmp.info/593



    --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

    Advertising Inquiries: https://redcircle.com/brands

    Privacy & Opt-Out: https://redcircle.com/privacy
    Show More Show Less
    55 mins
  • How Beevive Built a Multi-Million Pound Brand from a Single Product Idea, with Faye Whitley
    Apr 27 2026

    Faye Whitley is the co-founder and managing director of Beevive creators of The Original Bee Revival Kit, and recent Dragon’s Den stars. Founded in 2018 they’ve sold over £2million of product via their Shopify store and over 350 wholesale customers selling their products in the UK.

    In this episode, Faye shares how a simple idea turned into a fast-growing, purpose-led eCommerce brand. We explore how Beevive scaled through community, crowdfunding, and smart channel strategy – while staying true to its mission of helping bees and educating customers.

    Hit PLAY to hear:

    • 🐝 How a single moment saving a bee turned into a £2M eCommerce brand
    • 🚀 The exact steps Beevive used to grow from idea to multi-channel success
    • 💡 Why community-led marketing (not ads) drove real traction
    • 🎯 The smart way they use Kickstarter to fund and launch new products
    • 🛍️ How wholesale + DTC unlocked faster, more stable growth
    • 🌱 The simple brand mission that made customers care—and keep buying

    Key timestamps to dive straight in:

    [03:53] Saving a struggling bumblebee

    [06:41] Creating eco-friendly bee solutions

    [11:40] Viral video boosted early growth

    [14:02] Giving back through education

    [16:55] Launching through Kickstarter

    [22:45] Preparing for a product launch

    [25:11] Listen to Faye’s Top Tips!

    Full episode notes here: https://ecmp.info/592



    --- Download our ebook... https://ecmp.info/ebook 500 Tips to Increase Your Profits Get all the links and resources we mention and join our email list at https://ecmp.info Love the show? Chloe would love your feedback - leave a review here: https://ecmp.info/review or reply to the episode QandA on Spotify. Interested in being a Sponsor? go here: https://ecmp.info/sponsor

    Advertising Inquiries: https://redcircle.com/brands

    Privacy & Opt-Out: https://redcircle.com/privacy
    Show More Show Less
    36 mins
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