In this episode of the Tyler Tech Podcast, Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, shares how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff — a transformation that earned Madison a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Madison addressed PCI compliance challenges and outdated hardware by streamlining payments across in-person, online, and phone channels. Jeff walks through the city’s transition to a more connected payments ecosystem, including the role Tyler Payments, Resident Access, and Utility Access played in creating real-time visibility, simplifying reconciliation, and reducing reliance on disconnected tools.

Jeff also highlights the behind-the-scenes work that supported the rollout, from coordinating stakeholders and upgrading hardware to managing change for both staff and the community. The results include faster payment processing, significant growth in autopay adoption, improved cash management, reduced manual effort, and a more secure, user-friendly experience for residents.

Whether you support finance, IT, or digital services in government, this episode offers practical insight into modernizing payment operations, strengthening security, and using integrated solutions to create measurable efficiency gains across the organization.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

• Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Download: White Paper: Procuring a Modern Payments Platform
• Download: Process Payments in Real Time
• Download: How to Create a Unified Digital Payment Experience
• Watch: Payments Procurement: Simplify and Maximize Value
• Read: Excellence 2025: Digital Services & Cloud Solutions
• Read: Enterprise ERP a Leader for Cloud ERP for Local Government

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In this episode of the Tyler Tech Podcast, Dennis Click, deputy controller for Albemarle County, Virginia, shares how the county modernized its financial and procurement operations — a transformation that earned Albemarle County a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Albemarle County moved away from a patchwork of disconnected systems that limited transparency and slowed day-to-day work. Dennis walks through the county’s journey to streamline processes, break down departmental silos, and improve access to real-time financial data, including the role Tyler’s Enterprise ERP played in bringing tools and workflows onto a single, connected platform.

Dennis also highlights the behind-the-scenes work that set the stage for success, from early data cleanup and chart of accounts modernization to change management and staff enablement. The results include reduced manual entry, improved procurement timelines, stronger reporting, expanded self-service capabilities, and a noticeable boost in confidence across the organization.

Whether you support finance, procurement, or technology in government, this episode offers practical insight into building a stronger operational foundation, empowering teams, and using modern systems to free staff for higher-value work while better serving the community.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

• Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Download: White Paper: Procuring a Modern Payments Platform
• Download: Process Payments in Real Time
• Download: How to Create a Unified Digital Payment Experience
• Watch: Payments Procurement: Simplify and Maximize Value
• Read: Excellence 2025: Digital Services & Cloud Solutions
• Read: Enterprise ERP a Leader for Cloud ERP for Local Government

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Rudy Zucker, project manager for the City of Naperville, Illinois, shares how the city modernized its annual Arbor Day Tree Sale — an innovation that earned Naperville a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Naperville transformed a traditionally in-person, labor-intensive program into a simple, secure, and user-friendly digital experience. Rudy walks through the city’s shift from a basic online payment workaround to an integrated solution using Resident Access and Tyler Payments, helping the city strengthen PCI compliance while meeting rising resident expectations for ease and convenience.

Rudy also highlights the behind-the-scenes impact of the new approach, including reduced staff workload, improved inventory tracking, faster refunds, and the elimination of cross-department silos. What once required four or five staff members to manage now takes just one — freeing teams to focus on higher-value work while delivering a smoother experience for residents.

Whether you support finance, public works, or digital services in local government, this episode offers practical insights on modernizing payments, improving security, and showing how even small community programs can deliver big wins through thoughtful digital transformation.

This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!

• Submit Your Tyler Excellence Awards Application Now!

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Download: White Paper: Procuring a Modern Payments Platform
• Download: Process Payments in Real Time
• Download: How to Create a Unified Digital Payment Experience
• Read: Excellence 2025: Civic Interaction & Public Trust Solutions
• Read: 7 Payment Automation Myths
• Read: How Governments Build Public Trust With Data and AI
• Read: Enterprise ERP a Leader for Cloud ERP for Local Government
• Read: Increase Community Resilience With Modern Payment Systems

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Erin Sweeney, routing specialist for West Ada School District in Idaho, shares how the district transformed its student transportation operations — a journey that helped earn West Ada a 2025 Tyler Excellence Award (TEA).

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how the district overcame long-standing challenges with student ridership data, route planning, and communicating with families. Erin details West Ada’s shift from paper-based processes to real-time ridership insights, empowering staff to improve efficiency, streamline routing, and strengthen safety across the system.

From tablet-based turn-by-turn navigation to more accurate ridership tracking, Erin highlights the technology and teamwork that have helped West Ada better serve students and parents. She also shares a compelling real-world example — using scan data to locate a missing student within minutes — that demonstrates the critical impact of having timely, accurate information.

Whether you support school transportation, manage district operations, or lead public-sector innovation, this episode offers practical lessons on data-driven decision making, improved communication, and modernizing essential services to build trust within communities.

This episode also highlights the Tyler Excellence Awards, which celebrate public sector organizations using Tyler solutions to make a meaningful impact in their communities. Apply now at the link below!

• Submit Your Tyler Excellence Awards Application Now!

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Watch:Student Ridership Insights Boost Efficiency and Access
• Read: TEA Winner: Increasing Access to Educational Programs
• Read:Excellence 2025: Connected Community, Equity & Access
• Read: 5 Ways Large Districts Can Leverage Transportation Tech
• Read:5 Essential Tech Questions for School Fleet Contractors
• Read: District Transforms Operations and Culture With Technology
• Read: How One District is Shaping Driver Support in Illinois

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In this episode of the Tyler Tech Podcast, Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Jessica Crone, management analyst for the City of Rancho Cordova, California, explore how integrated systems and collaboration are transforming local government.

Recorded live at Tyler Connect 2025 in San Antonio, the conversation dives into the real-world impact of Tyler’s Connected Communities vision — a framework that helps governments link people, data, and processes to improve efficiency and strengthen resident trust.

Jessica shares how Rancho Cordova turned that vision into reality by breaking down silos across departments, automating workflows, and creating more transparent, resident-focused digital services. From paper-heavy processes to seamless online applications, she highlights how integration has reduced turnaround times from a week to a single day — while empowering staff and residents alike.

Together, they discuss how leadership support, staff engagement, and creative change management — like Rancho Cordova’s “Super Egg” mascot — can make modernization both effective and fun.

Whether you’re a government leader, project manager, or technologist, this episode offers practical lessons on collaboration, data sharing, and the power of connection to drive better outcomes for communities.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

• Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Success Story: TEA Winner: City of Rancho Cordova, California
• Blog: Let’s Empower, Connect, and Imagine at Connect 2026!
• Blog: Excellence 2025: Civic Interaction & Public Trust Solutions
• Blog: Excellence 2025: Digital Services & Cloud Solutions
• Blog: Partnering With Communities to Build Resilience
• Blog: How Small Cities Are Using Technology to Grow Resilience
• Blog:Unlocking AI Starts With Strong Data Governance

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Let us know what you think about the Tyler Tech Podcast in this survey!

In this episode of the Tyler Tech Podcast, Cate Ryba, director of resident engagement at Tyler Technologies, and Sara Diaz, director of information technology for the city of El Cajon, California, join the show to discuss how digital services can strengthen community connections and build public trust.

Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how El Cajon’s My El Cajon app — powered by Tyler’s My Civic platform — is making government more intuitive and responsive. Sara shares how her team designed the app with real residents in mind, incorporating feedback from diverse users to ensure accessibility across ages, languages, and cultures.

Cate highlights how user expectations are evolving and why government technology must deliver the same seamless, reliable experiences that residents enjoy from private-sector apps. Together, they discuss how strong partnerships, data-driven improvements, and thoughtful design can help governments meet residents where they are — online, on their phones, and in their communities.

This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7–10 at the Venetian Resort in Las Vegas, Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.

• Learn More and Register Now: Tyler Connect 2026 in Las Vegas

And learn more about the topics discussed in this episode with these resources:

• Download: Modern Governments Live in the Cloud
• Watch: How a City Sparked Civic Engagement
• Watch: My Civic App Offers a One-Stop Shop for Newark Community
• Watch: My Civic: One App to Engage Your Citizens
• Success Story: The Technologically Thriving City of El Cajon, California
• Blog: Let’s Empower, Connect, and Imagine at Connect 2026!
• Blog: Excellence 2025: Civic Interaction & Public Trust Solutions
• Blog: Excellence 2025: Digital Services & Cloud Solutions
• Blog: Partnering With Communities to Build Resilience
• Blog: How Small Cities Are Using Technology to Grow Resilience
• Listen: Strengthening Public Trust and Resilience

Listen to other episodes of the podcast.

Let us know what you think about the Tyler Tech Podcast in this survey!