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The Digital Transformation Delivering Efficiency in Palm Springs

The Digital Transformation Delivering Efficiency in Palm Springs

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 In this episode of the Tyler Tech Podcast, Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, share how the city transformed permitting and licensing into a more accessible, transparent, and efficient experience for both residents and staff — a modernization effort that earned Palm Springs a 2025 Tyler Excellence Award.Recorded live at Tyler Connect 2025 in San Antonio, the conversation explores how Palm Springs unified eight departments onto a single enterprise permitting and licensing platform, replacing fragmented, paper-based processes with a connected digital workflow. Kirsten and Deborah walk through the challenges of managing permits across siloed systems and how bringing everything into one centralized environment created real-time visibility, streamlined collaboration, and eliminated hidden data and manual workarounds.They also discuss the impact on the community, from enabling 24/7 online access and real-time status updates to significantly reducing in-person foot traffic while still maintaining inclusive support options. Along the way, they highlight the operational benefits of going paperless, including reduced storage needs, faster processing, improved scalability, and simpler onboarding and training for staff.Whether you work in community development, IT, or local government operations, this episode offers practical insight into breaking down departmental silos, modernizing high-impact services, and building a permitting and licensing experience that better supports staff, residents, and long-term growth.This episode also spotlights Tyler Connect 2026, where innovation and collaboration take center stage. Taking place April 7-10 at The Venetian Resort in Las Vegas. Connect brings together public sector professionals from across the country to explore new solutions, share ideas, and strengthen communities. It’s a week dedicated to learning, connection, and imagining what’s possible for the future of government technology. Explore registration details and early bird pricing in the show notes to start planning your Connect 2026 experience.Learn More and Register Now: Tyler Connect 2026 in Las VegasRead: Let’s Empower, Collaborate, and Imagine at Connect 2026!And learn more about the topics discussed in this episode with these resources:Download: Modern Governments Live in the CloudWatch: How a California City Broke Down Silos and Increased EfficiencyRead: California City Eliminates Paper With Enterprise SoftwareRead: Excellence 2025: Connected Community, Equity & AccessRead: Excellence 2025: Digital Services & Cloud SolutionsRead: How Local Governments Thrive With Cloud-Based SolutionsRead: Enterprise ERP a Leader for Cloud ERP for Local GovernmentListen to other episodes of the podcast.Let us know what you think about the Tyler Tech Podcast in this survey!
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