Trust is essential in every dental practice.
But blind trust? That's where financial leaks begin.

In this episode, Dr. Len Tau sits down with certified fraud examiner Julie Rentz to uncover how embezzlement happens in dental offices, the red flags most doctors miss, and the simple systems that can prevent thousands in lost revenue.

Embezzlement in dentistry is more common than most practice owners realize, and it rarely starts with obvious theft. It starts with blind trust, lack of oversight, and small process gaps that quietly grow over time.

Julie Rentz, a Certified Fraud Examiner and forensic specialist, shares what she has seen inside dental practices and explains why small teams, divided attention, and undefined systems create vulnerability. She breaks down how adjustments become the "black hole" of dental accounting, how repeated "mistakes" can signal intentional fraud, and why refunds and credits are often overlooked risk areas.

This episode shifts the focus from reacting to fraud to proactively preventing it. If you want stronger financial controls, cleaner systems, and more confidence in your numbers, this conversation is a must-listen.

What You'll Learn

• Why blind trust is the number one tool an embezzler uses

• Behavioral and operational red flags dentists often miss

• Where revenue cycle risks most commonly occur

• Why adjustments are the "black hole" of dental accounting

• How to tell the difference between a mistake and fraud

• Why reconciling PMS deposits to bank statements matters

• How refunds and credits can expose your practice

• Best practices for handling cash securely

• Why consistent oversight protects your revenue

Key Takeaways

00:56 Introduction and episode overview

03:05 Why dentistry is a target for embezzlement

07:48 Behavioral red flags and blind trust

09:38 Revenue cycle risk areas

13:47 The black hole of adjustments

15:00 Auditing and defining adjustments

17:04 How often to audit reports

18:38 When a mistake becomes fraud

20:54 Proactive fraud prevention strategies

22:00 Refunds and credits as hidden risks

25:10 Cash handling best practices

27:51 The power of consistent oversight

30:54 Lightning round Q&A

35:29 How to connect with Julie

Connect with Julie

Email: julie@verifindforensicsolutions.com

Phone: 983-208-4613
Website: VerifindForensicSolutions.com

🎁 Special Offer for Raving Patients listeners:
Julie is offering a three-month financial systems evaluation at a discounted rate of $750.

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Bleeding gums are not normal — and ignoring them could be costing your patients far more than their teeth.

In this episode of The Raving Patients Podcast, Dr. Len Tau takes a rare clinical deep dive with dental hygienist, educator, and founder of Microbelink DX, Jennifer Seider. Together, they unpack the science behind bacterial testing, why periodontal disease should be treated as an infection (not just "pocketing"), and how objective diagnostics can dramatically increase case acceptance, improve systemic health outcomes, and elevate practice revenue.

If you've ever struggled with converting bloody "prophys" into true periodontal therapy, this conversation will shift how you think about diagnosis, communication, and patient education.

• Why bleeding gums should always be treated as an infection

• The connection between periodontal disease and systemic health (including cardiac conditions)

• How bacterial testing simplifies periodontal conversations

• Why paper-point sampling makes testing easy and efficient

• How to improve case acceptance for scaling and root planing

• How periodontal diagnostics can increase restorative production

• The biggest objections practices have about bacterial testing — and how to overcome them

• Why customer service still wins in dentistry

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00:40 The Science Behind the Smile

01:10 Sponsors and Supercharge Your Dental Practice Event

02:00 Meet Jennifer Seider and Microbelink DX

05:31 Dr. Len's Cardiac Patient Story

07:55 How Microbelink DX Differs from Other Testing Companies

11:50 Cost, Insurance Coverage, and Revenue Impact

14:17 How Long Does Testing Take in Hygiene?

16:05 Which Patients Should You Test First?

19:30 Verbal Skills for Presenting Bacterial Testing

22:05 Using Microscopes for Patient Education

24:20 Why Isn't Bacterial Testing Mainstream?

27:20 Sampling Technique and Deep Pockets

29:55 Increasing Case Acceptance and Production

31:10 How to Deliver Test Results

32:22 Lightning Round Q&A

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Connect with Jennifer

Website: https://microbelinkdx.com/

Jennifer offers free team calibration and training, plus direct customer support. Practices can schedule a Zoom, use website chat, or text her directly through contact details listed on the site.

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

AI is changing how patients find dentists—but it's not replacing your front desk tomorrow. In this episode, Dr. Len Tau sits down with Evan Maass (Founder/CEO of DentistOffices.com) to break down what's real vs. hype in AI, where dental marketing is still failing practices (hello, "mystery SEO reports"), and how visibility is shifting from traditional Google search toward AI-driven recommendations. Evan also shares where reviews, directories, and user-generated content (like Reddit) fit into the next decade of "getting found."

• The biggest problems dentists face with SEO and ad spend (and how to spot "scam SEO")

• Where AI is useful today (keyword intent, targeting, automation) vs. where it's not ready (phone answering agents replacing humans)

• How AI search and traditional Google search overlap—and what "AI visibility" really means

• Why reviews + user-generated content will matter even more in the future

• What to ask a marketing agency before signing a contract (ownership, references, specialization)

• How directories (DentistOffices, Yelp, Healthgrades, etc.) can influence being recommended by AI tools

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00:38 Welcome + Sponsors + Episode intro

01:46 Meet Evan Maass + background

02:50 What DentistOffices.com is and how it works

05:55 How DentistOffices compares to ZocDoc

06:55 State of dental marketing: SEO frustration + ad waste

08:50 AI in dental marketing right now: what's useful vs. hype

11:05 Why AI phone agents aren't "prime time" yet

13:27 The review risk: AI agent frustration + negative reviews

14:34 A safer setup: auto-attendant for new vs. existing patients

15:10 Testing AI agents (the "rhinoplasty" question)

16:02 AI security + "jailbreak" concerns

17:30 In 5 years: what roles AI may replace in practices

20:00 Will Google disappear? AI search vs. Google evolution

23:39 Reviews and trust signals: why they matter more over time

24:35 Why Reddit influences AI recommendations

25:15 How dental offices can use Reddit carefully

31:00 Questions to ask marketing agencies before hiring

35:00 Specialist vs. "do-it-all" marketing + budget realities

38:50 Lightning round success, habits, mindset, favorites

43:25 How to reach Evan + add your practice to platform

45:20 Wrap-up + "Your reputation matters"

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Most dentists assume that paying massive tax bills is just part of success — but that belief could be costing you millions. In this episode, Dr. Len Tau sits down with tax strategist Rachel Michaelov, Founder and CEO of Practice Wealth Partners, to uncover the most common (and costly) tax mistakes dentists make — and how proactive planning can legally reduce tax liability, sometimes all the way to zero. If you've ever written a painful check to the IRS and wondered if there's a better way, this episode is a must-listen.

• Why most dental CPAs are reactive — not strategic

• The dangers of disconnected bookkeeping, payroll, and tax prep

• How improper entity structure and payroll decisions raise audit risk

• Why buying equipment last-minute isn't real tax strategy

• How quarterly tax planning can dramatically reduce liability

• Common myths around audits, R&D credits, and tax strategies

• What dentists should demand from their accounting professionals

01:55 Top Tax Mistakes Dentists Are Making

03:00 Why Dentists Overpay Even With a CPA

03:40 The Cost of Disconnected Financial Teams

04:40 Enrolled Agent vs CPA: What's the Difference?

12:10 Why Retirement Plans Alone Aren't Enough

14:40 Buying Equipment vs Strategic Tax Planning

15:58 Choosing the Right Business Entity

20:05 Cost Segregation, R&D, and Advanced Strategies

24:40 How to Challenge Your CPA (Without Fear)

28:35 Do Tax Strategies Increase Audit Risk?

32:34 The Biggest Tax Myths Dentists Believe

34:00 Lightning Round with Rachel Michaelov

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Connect with Rachel

📞 Phone: 646-284-4705
📧 Email: rachel@empiretaxadvisors.com

Be sure to let Rachel know you heard her on the Raving Patients Podcast.

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

What if attracting better patients, reducing no-shows, and cutting insurance headaches could all happen before someone ever walks into your practice?

In this episode, Dr. Len Tau sits down with Tobi Bosede, Founder and CEO of Dental Find, to explore how smart marketplaces, prepaid care, and membership-style models are reshaping dental growth.

Tobi shares her journey from building AI systems for Fortune 500 companies to solving one of dentistry's biggest pain points: patient acquisition without no-shows, awkward financial conversations, or insurance dependency. This conversation dives into scaling intentionally, avoiding burnout, and building businesses that actually last.

• How prepaid dental marketplaces reduce no-shows and increase case acceptance

• Why fee-for-service growth matters more than ever

• The key differences between Dental Find and traditional marketplaces

• How dentists can improve patient retention without relying on insurance

• Practical lessons on scaling a startup without burning out

• Why relationships matter more than products in dental growth

01:45 Scaling Smart: From Startup to Sustainable Growth

03:00 What Dental Find Is and How It Works

03:55 Dental Find vs Traditional Marketplaces

07:35 Why Dentistry Needed a New Model

10:10 Current Markets and Expansion Plans

13:06 Reducing No-Shows and Increasing Retention

14:50 Getting Paid Faster Without Insurance

16:27 From Idea to Market: Building a Startup

19:20 Team Building, DSOs, and Strategic Partnerships

24:02 Burnout, Balance, and Sustaining Momentum

31:42 Lightning Round with Tobi Bosede

—

Connect with Tobi

Founder & CEO, Dental Find

Website: https://www.dentalfynd.com

Email: tobi@dentalfynd.com

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Most dentists are still focused on Google rankings — but patients are quietly changing how they search.
Instead of typing "best dentist near me," they're asking AI tools like ChatGPT, Google AI Overviews, and other intelligent assistants to recommend a dentist for them.

And here's the hard truth:
If your practice isn't visible to AI, you don't exist in those conversations.

In this episode, Dr. Len Tau welcomes Eri Georgiev, founder of SoRN AI, a tech-driven growth agency helping businesses — including dental practices — get recommended by large language models like ChatGPT, Google's AI Overviews, Perplexity, and Gemini.

Eri breaks down how AI search works differently from traditional Google search and why dentists need to start thinking beyond rankings and keywords. Instead of showing a list of websites, AI tools now recommend providers — often selecting just one or two practices for a patient to consider.

Throughout the conversation, Dr. Len and Eri explore what actually influences AI recommendations, including website structure, authority signals, reviews, online mentions, and even platforms many dentists overlook — like Reddit. Eri explains why AI traffic often converts at a higher rate than Google traffic and how early adopters of AI search optimization can leapfrog larger, more established practices.

The episode also dives into practical, actionable strategies dentists can implement now, such as optimizing site structure for AI crawlers, using schema markup, leveraging reviews beyond Google, and positioning themselves as trusted entities online. Erialso shares a forward-looking view of what's coming next — a world where AI assistants may book dental appointments directly for patients.

If you care about practice growth, patient acquisition, and staying relevant in a rapidly changing digital landscape, this episode is a must-listen.

• Why AI search is quickly becoming a new patient acquisition channel

• How ChatGPT and other LLMs decide which dentists to recommend

• The key differences between traditional SEO and AI Search Optimization (AISCO)

• Why Reddit, reviews, and online authority matter more than ever

• Simple, practical steps dentists can take now to stay ahead

01:29 Dentists Who Ignore AI Search Will Fall Behind

03:30 What SoRN AI Does & Why AI Search Matters for Dentists

05:55 Early Adopters, AI Search & Competitive Advantage

09:35 ChatGPT vs Google: How Patients Are Searching Now

11:48 What Is AI Search Optimization (AISCO)?

16:09 SEO vs AI Search: What Dentists Still Need to Do

16:49 Why Reddit Has Massive Influence on AI Recommendations

19:50 Google Reviews vs Reddit Comments: What AI Looks At

24:17 The Future: AI Booking Appointments for Patients

26:37 Technical Wins Dentists Can Implement Right Now

30:40 Lightning Round Q&A with EriGeorgiev

36:55 Special Offer for Raving Patients Listeners

—

Connect with Eri

Founder, SoRN AI
🌐 Website: https://sorn.ai

🎁 Special Offer:
Mention The Raving Patients Podcast and receive $1,000 off your first month of service.

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Getting traffic to your website is not the win. Getting patients into chairs is. Today's conversation dives into why conversion matters more than clicks and how dental practices can stop wasting their most valuable marketing asset.

In this episode, Dr. Len Tau sits down with marketing veteran Chris Knudsen to uncover what dental practices can learn from iconic brands like Casper, Harley-Davidson, Purple Mattress, and Disney. Drawing from decades of experience scaling consumer brands to billion-dollar valuations, Chris explains why most dental websites fail to convert, how AI is reshaping patient discovery, and why practices are often misled by marketing agencies that cannot prove ROI.

This conversation is a practical, no-fluff breakdown of how dentists can turn limited website traffic into real appointments, real patients, and real revenue.

• Why dental website traffic is far more valuable than most practices realize

• How AI search engines are changing how patients find dentists

• The role SEO, FAQs, and user-generated content play in AI visibility

• What "fake AI" looks like and how to spot it before you waste money

• Why website conversion should be a core KPI for every practice

• Common red flags that signal a marketing agency may be misleading you

• How to demand real ROI tracking from your marketing partners

• Lessons dentists can borrow from billion-dollar consumer brands

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00:41 Welcome and episode overview

02:24 Introducing Chris Knudsen and his background

05:00 What Llama.ai does for dental practices

06:40 Why dental website traffic is extremely valuable

10:00 Why websites still matter in cash and specialty dentistry

11:40 How AI search engines influence patient decisions

13:20 Optimizing for AI and large language models

14:00 The role of FAQs and Q&A content in AI rankings

14:39 Reddit and user-generated content in AI discovery

15:29 Fake AI vs real AI in dental marketing

19:22 Why website conversion must be a top KPI

21:50 Why dentists feel frustrated with marketing agencies

23:20 Common agency red flags and ownership issues

26:26 How to truly measure marketing ROI

30:47 Lightning Round with Chris Knudsen

34:55 How to connect with Llama.ai and the "Len Deal"

36:00 Final thoughts and closing message

—

Connect with Chris
Website: https://lawma.ai
Email: chris@lawma.ai

👉 Mention the Raving Patients Podcast and Dr. Len Tau to receive the special "Len Deal."

—

Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

What if case acceptance didn't feel like "selling" at all?

In this first episode of 2026, Dr. Len Tau sits down with Dr. Camesia Matthews to explore a powerful new way to help patients truly understand—and say yes to—their treatment plans.

Dr. Matthews introduces her Dental Fitness Method, a five-pillar framework that connects oral health to whole-body wellness. By reframing dentistry through prevention, posture, protection, presentation, and psychology, she shows how dentists can increase patient buy-in, reduce resistance, and empower patients to take ownership of their health—without feeling pushy or sales-driven.

This conversation is a must-listen for any dentist looking to improve case acceptance through clarity, education, and trust.

• Why patients reject treatment when they don't understand the why behind it

• How the Dental Fitness Method reframes dentistry as whole-body healthcare

• The five pillars that help patients make sense of complex treatment plans

• How education eliminates objections and builds long-term trust

• Why mindset and psychology are the foundation of case acceptance

• How wellness-based communication leads to more confident, informed "yes" decisions

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00:43 Episode Introduction & Welcome to 2026

02:48 Meet Dr. Camesia Matthews

04:30 Education, Frameworks, and Patient Buy-In

05:35 The Five Pillars of the Dental Fitness Method

08:17 Why Patients Need a Unified Oral-Health Message

10:28 What Happens When Patients Don't Understand the "Why"

12:45 Sports Dentistry, Inflammation, and Whole-Body Health

14:58 Real Case Example: Transforming Confidence Through Dental Fitness

18:40 The Future of Dentistry as Healthcare

20:32 Removing the Pressure of "Selling" Dentistry

24:10 Handling the Informed "No"

26:44 Following Up Without Losing Patients

28:46 The Dental Fitness Advantage Book

29:40 Lightning Round Q&A

35:15 How to Connect with Dr. Camesia Matthews

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Connect with Dr. Camesia

• Instagram: @drcamesiaamatthews

• Book: The Dental Fitness Advantage (available on Amazon & Shopify)

• Learn more & connect: DentalFitnessPillars.com/educate

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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.

This podcast is sponsored by Dental Intelligence. Learn more here.

This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.

Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!