Episodes

  • The Intersection - Episode 1: You Bought Software. Nobody Uses It.

    The Intersection - Episode 1: You Bought Software. Nobody Uses It.
    Jun 8 2026
    SummaryHosts Megan Kacvinsky, Steve Coffey, and Deneen Harper explore why building materials manufacturers invest heavily in ERP and CRM systems—only to find their teams still relying on spreadsheets. They unpack the root causes, the role of clean data, and how AI is reshaping what's possible when the technology foundation is right.Key InsightsA significant gap exists between what companies spend on software and how that software actually gets used day-to-day.Sales teams often manage deals in spreadsheets or, worse, entirely in their heads—circumventing CRM systems entirely.Poor data setup at implementation is a compounding problem: bad inputs mean bad outputs, regardless of how advanced the platform is.AI projects are stalling because companies are trying to build on top of dirty, fragmented, or improperly structured data.The companies winning are the ones aligning software, data, and workflows around how work actually happens—not the other way around.Mid-market manufacturers are just beginning to develop AI policies and identify repeatable use cases for automation.Architecture firms are further ahead in applied AI than most building product manufacturers—using it for takeoffs and permitting risk analysis.Supply chain and plant flow optimization are among the most immediate AI opportunities for manufacturers.Practical Takeaways for ManufacturersDon't throw out your existing stack—focus on optimizing what you have before adding or replacing tools.Audit your CRM data setup: if contact segmentation (e.g., architect type, dealer vs. end user) isn't correct, your marketing automation is flying blind.Establish an enterprise AI policy and tool before individual teams start improvising with consumer-grade AI on sensitive customer data.Identify two or three high-frequency, repetitive tasks that AI could automate to start building confidence and ROI.Define how work should flow through your organization first—then align your technology and data architecture to support it.Assign clear ownership of data fields and workflows within your CRM and ERP. Ambiguity breeds workarounds.Quotable Moments"I think there's a lot of data out there that a lot of companies are trying to build things using AI, but the projects are getting stalled because actually what they're trying to build it on top of doesn't have the right data. As much as AI can help one both solve some of the data challenges, it still needs that clean data at the core to be able to make the right recommendations and have the right knowledge base for the business overall.– Megan Kacvinsky"[Your] company needs to define how work should happen align its data around that workflow and then use the technology to support it not the other way around” – Steve Coffey"Clean data is a lot more difficult than you think. A lot of people think they have clean data, but then the way that they formulate data, they take [data] and add them together to come up with a different metric, a lot of times that's flawed. And they don't realize that their formulas and the way that they're pulling the data actually adds a variant that they're not looking at." – Deneen HarperNext Steps for ManufacturersIf this episode resonated, start with an honest internal audit. Pull together your sales, marketing, and operations leads for a single conversation about where your data lives, who owns it, and whether your team is actually using your core systems. You don't need a new platform—you need alignment. Map your real workflow, identify the two or three biggest friction points, and make fixing those the priority before layering on AI or new tools. The opportunity is significant, but only for organizations willing to do the foundational work first.About the HostsMegan Kacvinsky — CEO | Point To PointMegan Kacvinsky helps Building Product Manufacturers drive specification through targeted AEC marketing. As a partner at Point To Point, she specializes in demand generation, customer engagement, and strategic content marketing that fuels sales success.With 15+ years of experience, Megan combines digital marketing expertise with sharp business acumen to bridge the gap between marketing strategy and real-world impact. She has transformed marketing programs for Fortune 500 companies, mid-market firms, and startups—adapting strategies to fit each organization's unique needs. Known for her tailored, results-driven approach, Megan crafts high-impact solutions that help brands thrive in the competitive building and manufacturing industries.Denine Harper — Founder | DHx ConsultingDenine Harper is the founder of DHx Consulting and a Fractional CMO who helps building materials manufacturers turn strategy into measurable growth. She works at the intersection of brand, demand generation, and go-to-market execution—aligning sales, marketing, and operations to drive revenue without friction.With experience leading large-scale brand and performance initiatives, Denine brings a practical...
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    39 mins
  • The Intersection - Episode 2: You Have a Better Product. The Market Can’t See It.

    The Intersection - Episode 2: You Have a Better Product. The Market Can’t See It.
    Jun 8 2026
    SummaryMegan Kacvinsky, Steve Coffey, and Deneen Harper dig into why so many building materials brands look and sound identical—and why that sameness is costing them market share. The conversation covers how to build messaging that resonates across audiences, who needs to be in the room when crafting it, and how to actually get a sales team to deliver it consistently.Key InsightsMost building materials brands default to features and specs rather than outcomes and emotion—making their messaging interchangeable with competitors.B2B decisions are highly emotional. For architects, dealers, installers, and contractors, product choices are tied to reputation, livelihood, and craft.Messaging inconsistency across channels—spec-heavy on the website, feature-heavy in ads, price-focused in the field—erodes brand value and confuses buyers.Quantified claims outperform vague ones. Saying a product installs in 23 minutes (vs. the industry standard 30) is far more compelling than 'faster install time.'Sales teams often revert to tribal knowledge and old-school tactics, undoing the work marketing invests in updated messaging.Messaging development should be a cross-functional exercise—marketing-led, but with input from sales, operations, and product teams.Marketing teams that haven't been in the field are missing critical context. Ride-alongs and recorded sales calls are underutilized learning tools.Once new messaging is launched, the real work begins: constant reinforcement, coaching, and celebrating those who adopt it well.Practical Takeaways for ManufacturersDo the 'logo cover' test: if you can replace your brand name with any competitor's and the messaging still works, it's not differentiated enough.Involve sales, ops, and product in the messaging process—not just marketing. Their perspective on customer pain points is irreplaceable.Conduct independent customer interviews (without your sales team present) to hear unfiltered feedback from at least two distinct buyer segments.Quantify your claims. Run actual install tests, measure time savings, document proof points—and then use them in every channel.Update sales tools at the same time as any messaging refresh. New language that isn't reflected in sales materials won't stick.Build your messaging to be aspirational enough for where you'll be in three years—not just where you are today.Plan for at least 12 months of consistent internal reinforcement before expecting new messaging to feel natural to your team.Quotable Moments"If you can take your hand and you can put it over the logo, and it could be anyone else in that category or more often than not, it's any building materials brand, and it…could say the same thing. You're not doing enough. – Megan Kacvinsky"Once you quantify all of those things that really make your product stand out, now sales has the opportunity to go in and increase price. That's how you gain value for your product.” – Deneen Harper"I oftentimes find that we're not doing away with old school sales tactics. We are using pieces of technology to facilitate applying those old school tactics in a much better way. So it's learned knowledge that we're carrying forward and utilizing tools to do that combined with the hard work of a marketing team and marketing to do that.." – Steve CoffeyNext Steps for ManufacturersStart by auditing your current messaging across every channel—website, sales decks, email, social, and what your reps actually say in the field. Look for inconsistency, vagueness, and missed emotional connection. Then bring together a cross-functional team to answer three questions: What outcomes do our customers care about most? What proof points do we have to back those up? And does our current messaging reflect that? The answers will show you exactly where to start.About the HostsMegan Kacvinsky — CEO | Point To PointMegan Kacvinsky helps Building Product Manufacturers drive specification through targeted AEC marketing. As a partner at Point To Point, she specializes in demand generation, customer engagement, and strategic content marketing that fuels sales success.With 15+ years of experience, Megan combines digital marketing expertise with sharp business acumen to bridge the gap between marketing strategy and real-world impact. She has transformed marketing programs for Fortune 500 companies, mid-market firms, and startups—adapting strategies to fit each organization's unique needs. Known for her tailored, results-driven approach, Megan crafts high-impact solutions that help brands thrive in the competitive building and manufacturing industries.Denine Harper — Founder | DHx ConsultingDenine Harper is the founder of DHx Consulting and a Fractional CMO who helps building materials manufacturers turn strategy into measurable growth. She works at the intersection of brand, demand generation, and go-to-market execution—aligning sales, marketing, and operations to drive revenue without friction.With experience...
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    27 mins
  • The Intersection - Episode 3: Four Organizational Decisions Hidden in a Website Redesign

    The Intersection - Episode 3: Four Organizational Decisions Hidden in a Website Redesign
    Jun 8 2026
    SummaryMegan Kacvinsky, Steve Coffey, and Deneen Harper reveal the four organizational decisions that determine whether a website redesign succeeds or stalls: sample fulfillment, CEU scaling, distributor locator strategy, and customer service transformation. These aren't design problems—they're operational ones that catch most manufacturers off guard.Key InsightsA website redesign will increase sample order volume significantly—manufacturers need a clear plan for cost, inventory, and fulfillment bandwidth before launch.Sample ordering should be treated as a sales tool and relationship-builder, not just a fulfillment task disconnected from the sales team.Fulfillment outsourcing options exist beyond Material Bank and Swatchbox—mid-tier partners (including those with CNC capabilities) offer a flexible middle layer.CEU programs need to scale: an in-person-only model won't meet demand. On-demand and virtual options, hosted through platforms like AEC Daily or Acelab, remove the administrative burden of tracking credits.Distributor locators are often broken, outdated, and brand-damaging—but when done well, they drive leads, improve SEO, and enable geotargeting.Customer service teams fielding basic questions can be repurposed as proactive outbound sales resources when a well-designed website removes routine call volume.AI-powered chatbots are now capable of sophisticated product guidance and lead routing—and customer expectations for this experience are rising fast.Tracking internal site search in Google Analytics reveals what customers can't find—a goldmine for FAQ development and customer service optimization.Practical Takeaways for ManufacturersBefore launch, map your sample order process end to end—volume projections, fulfillment capacity, turnaround time, and how sales will follow up on every lead.Evaluate whether your sample experience has best-in-class 'surround sound'—email follow-up, sales outreach timing, and nurture content—not just the kit itself.Connect your CEU program to third-party platforms (AEC Daily, Acelab) that auto-register credits with AIA, eliminating manual tracking overhead.Audit your distributor locator for accuracy, usability, and completeness. Fix errors in business hours, phone numbers, and addresses before redesigning anything else.Consider a content hub architecture that segments resources by audience type—architects get their section, installers get theirs—with CEUs, BIM objects, and technical docs in one place.Review internal site search data in GA before finalizing your sitemap. What people search for tells you what they can't find.Model your customer service team's future state—fewer inbound routine calls creates capacity for outbound, relationship-building activity that directly supports revenue.Quotable Moments"…If you've got someone who you know who's on your site and is super excited or is looking for you through Google or wherever, that is looking for you proactively and wants to find out where they can buy the product, if you don't have that right infrastructure in place from a technology perspective to make that findable or easy for the customer to be able to figure out what the that location looks like…you've bled the margin right on out of all these great things that you've done to get the customer to that point”– Megan Kacvinsky"I find a real easy hack that a lot of companies, again, very big companies, very small companies, don't take advantage of is tracking the search feature on their websites. Because that oftentimes tells you a lot of insight. What are people looking for when they get to the site? They obviously haven't found it, so they're searching for it." – Steve Coffey“I find too that these content hubs should really be in a section of the website that's dedicated to architects and designers. Because if you kind of try to mix it all in, one, it's much harder for them to find and they're just gonna skip out on the website. But two, the way that you speak to an architect is totally different than the way you would speak to an installer or another person. So having that section specifically for them, the…the BIM objects, everything else that they're looking for." – Megan KacvinskyNext Steps for ManufacturersIf a website redesign is on your roadmap—even 12 months out—start these four conversations now. Get with your ops team on sample fulfillment capacity. Talk to your product training team about on-demand CEU options. Pull your distributor locator data and check it for accuracy. And have an honest look at what your customer service team is fielding and what could be deflected. None of these require a redesign to fix—but all of them will determine whether your redesign pays off.About the HostsMegan Kacvinsky — CEO | Point To PointMegan Kacvinsky helps Building Product Manufacturers drive specification through targeted AEC marketing. As a partner at Point To Point, she specializes in demand generation, customer ...
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    45 mins
  • The Intersection - Episode 4: Stop Calling It A Dealer Meeting: The Dealer Event That Changes How They Sell For You.

    The Intersection - Episode 4: Stop Calling It A Dealer Meeting: The Dealer Event That Changes How They Sell For You.
    Jun 8 2026
    SummaryMegan Kacvinsky and Deneen Harper sit down with Jake Erickson (VP of Sales & Marketing, Kwik-Wall) and Mike Keller (VP of Business Development, Kalwall) to break down what makes a dealer summit genuinely move the needle. From factory access and awards design to follow-up cadences and betting-on-yourself energy, this is a masterclass in turning a meeting into a momentum-builder.Key InsightsTiming is everything: both Kwik-Wall and Kalwall delayed their events until they could show completed investments—not promises. Being 80% done is not a good story to tell in person.A factory tour is a conversion tool. Seeing the equipment, the product, and the people in action creates belief that no slide deck can manufacture.Distributor summits work best when the entire sales ecosystem is included—direct reps, distributor partners, and internal support teams all under the same roof.Awards should recognize specific behaviors you want to reinforce, not just top-volume performers. Newcomer of the Year, glass-specific awards, and internal team awards broaden the impact.Leadership visibility matters: when the CEO is indistinguishable from the rest of the team—touring the floor, fielding hard conversations—it signals organizational authenticity.Breakout sessions by product area, led by the engineers and specialists who built them, drive deeper belief and sales readiness than general presentations.Follow-up is where momentum lives or dies. Personalized post-event emails, distributor bulletins, photo shares, and rapid one-on-one follow-ups keep energy alive.The best summits create FOMO—distributors who couldn't attend should feel like they missed something genuinely worth attending next time.Practical Takeaways for ManufacturersStart planning six to eight months out. Logistics, agenda, and leadership alignment all require more runway than most organizations allow.Build your event around a strategic anchor—a clear 'why now.' New facility, new product launch, a company transformation story. Everything on the agenda should serve that narrative.Design a factory tour with multiple stations and tight time blocks. High-energy, focused stops outperform long machine demonstrations.Introduce a broader award set that recognizes growth rates, product-specific wins, and internal contributors—not just high-volume markets.Coach team members who are less comfortable presenting. Pair them with a more confident colleague, let them present in smaller breakout groups, or have them facilitate one-on-one conversations during tours.Within days of the event, send a post-event survey while impressions are fresh. Use the feedback to shape follow-up content and the next event.Send personalized recap emails to every attendee—not just a mass email—within two weeks of the event. Ask them to forward it to their relevant team members.About the GuestsJake Erickson is the VP of Sales and Marketing at Kwik-Wall, a manufacturer of interior wall systems. He has been with the company for nearly eight years, growing from National Sales Manager into his current leadership role. Jake led Kwik-Wall's distributor summit following the company's consolidation into a new 240,000-square-foot facility, using the event to unveil new products and reinforce the company's growth trajectory.Mike Keller is the VP of Business Development at Kalwall, a family-owned daylighting systems manufacturer. Having spent more than a decade in sales and many more years as part of the family business, Mike redesigned Kalwall's annual distributor meeting into an all-inclusive summit that combined direct reps, distribution partners, and internal teams for the first time—delivering a message of organizational renewal and product investment.Quotable Moments"…it's not just the top leadership showing you a shiny penny over here. Don't pay attention…we, went in every corner and showed how proud we are of the changes and updates. And a lot of the people that have again, done that work to present it rather than…you know, take the credit for it.." – Mike Keller“We really and we invite employees and even significant others to the evening events. so again, just that level of interaction and feeling like it's a family. that's one of our core values and something we focus on and I think that really speaks to it instead of just saying it…I think the morale is high and when everyone feels involved, it doesn't feel like there's this high level summit of people coming in that's scary. It's more of a ‘let's show what we're doing, why we do what we do. Let's show why we're making the investments and let's be a a family and a team with our distributors’. So getting to know them on the personal level and everybody being involved I think really helps with the spirit of of the get together.” – Jake EricksonNext Steps for ManufacturersIf you haven't held a dealer or distributor event in the past 18 months—or if your last one felt more like a slide deck review than a ...
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    48 mins
  • The Intersection - Episode 5: AIA ’26, Part 1: Fresh Off the Floor

    The Intersection - Episode 5: AIA ’26, Part 1: Fresh Off the Floor
    Jun 17 2026

    “Architects are showing up with projects. But what are your reps wanting to talk about? Their products and their product features.” – Steve Coffey

    Summary

    In this episode of The Intersection, Megan Kacvinsky and Steve Coffey share their live reactions from the AIA Conference on Architecture in San Diego. Reflecting on the first day of the show, they discuss the strong attendance, high-quality architectural audience, and encouraging signs that stalled projects are moving forward despite ongoing economic uncertainty. At the same time, they identify significant missed opportunities for manufacturers, particularly around booth engagement, value-based selling, and the use of technology. The conversation highlights a growing disconnect between what architects are seeking—solutions to real project challenges—and what many manufacturers are presenting on the trade show floor.

    Key Insights

    • AIA delivered strong show-floor traffic, with many exhibitors reporting meaningful conversations and qualified project opportunities.
    • Architects arrived with active projects and specific product questions, signaling renewed momentum across the construction industry.
    • Institutional and owner-occupied projects appeared particularly active, suggesting confidence is returning despite concerns around interest rates and tariffs.
    • Many manufacturers focused conversations on product features rather than understanding project needs and delivering value-driven solutions.
    • Booth messaging frequently failed to communicate clearly what companies do or how they help architects solve challenges.
    • Technology was a major theme among architects, but many manufacturers did not effectively showcase how their products or services support evolving digital workflows.
    • Building performance, integration, and data-driven decision-making are becoming increasingly important considerations for architects.

    Practical Takeaways for Manufacturers

    • Train booth staff to lead with discovery questions rather than product pitches.
    • Focus conversations on project outcomes, value engineering, and business impact—not just product features.
    • Clearly communicate who you are, what you make, and why it matters within the first few seconds of engagement.
    • Showcase design-assist capabilities and consultative expertise alongside product information.
    • Demonstrate how your products integrate into broader building performance, sustainability, and technology initiatives.
    • Invest in booth experiences that create engagement and conversation rather than relying solely on static displays.
    • Align messaging with the real-world challenges architects are actively trying to solve.

    About the Hosts

    Megan Kacvinsky is CEO of Point To Point, a sales and marketing agency helping mid-market building materials manufacturers build stronger marketing engines and sales cultures.

    Steve Coffey is Senior Managing Partner at Coffey & Co., a growth and strategy firm focused on helping building materials companies accelerate performance through strategic planning, commercial excellence, and organizational alignment.

    Quotable Moments

    “Architects are showing up with projects. But what are your reps wanting to talk about? Their products and their product features.” – Steve Coffey

    “Manufacturers need to help architects be better value engineers.” – Megan Kacvinsky

    “Buildings are becoming data sets.” – Architectural attendee quoted during the discussion

    “The conversations weren’t as sophisticated as I was expecting them to be for where the industry is as a whole.” – Megan Kacvinsky

    Next Steps for Manufacturers

    The first day of AIA revealed strong market demand and a highly engaged architectural audience, but also exposed opportunities to improve how manufacturers show up at industry events. As project activity accelerates, manufacturers that shift from product-centric conversations to consultative, value-driven engagement will be better positioned to build relationships, influence specifications, and capture future growth. The challenge moving forward is not simply attracting architects to your booth—it’s demonstrating that you understand the broader business, performance, and technology challenges they are trying to solve.
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    11 mins
  • The Intersection - Episode 6: AIA '26, Part Two: The Full Debrief

    The Intersection - Episode 6: AIA '26, Part Two: The Full Debrief
    Jun 24 2026
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    44 mins