This week on The Copilot Connection, Kevin and Zoe dive into the growing impact of FinOps and tokenomics in the Copilot era.

From insights at Commsverse to real-world concerns, we explore how tools like Copilot and Cowork are shifting organisations from fixed licensing to consumption-driven models - bringing both opportunity and uncertainty.

The discussion focuses on balancing cost vs value, the importance of governance and guardrails, and why organisations must carefully pilot AI usage rather than roll it out blindly. They also highlight the challenge of helping users choose the right tool for the right task without driving up unnecessary costs.

Useful links:

• Cowork cost management overview — https://learn.microsoft.com/en-us/microsoft-365/copilot/usage-based-billing-manage-copilot-credits
• Cowork Cost Estimator -https://aka.ms/CustomerCoworkEstimator
• Cowork Adoption site - https://adoption.microsoft.com/en-gb/copilot/cowork/ai-user/
• Cost management demo - https://demos.microsoft.com/app/present/6694#/0/0
• An unsuspecting bill - https://www.reddit.com/r/copilotstudio/comments/1ueqedl/woke_up_to_a_47k_bill_after_deploying_one_copilot/
• More on unsuspecting bills - https://www.linkedin.com/posts/peter-sabapathy-71a88145_a-post-on-reddit-this-week-described-someone-share-7475913687963467778-xsXa

In this episode of The Copilot Connection, Kevin McDonnell and Garry Trinder dive deep into the biggest developer-focused announcements coming out of Microsoft Build—and what they actually mean in practice.

We unpack a fast-moving couple of weeks in AI, from the shift in how Microsoft shares Build news (goodbye Book of News, hello live blog and CLI tooling), to the hands-on, lab-heavy focus that signals a return to Build’s developer roots. Expect plenty of perspective on what stood out, what worked, and what felt different this year.

The conversation then turns to one of the headline releases: Copilot Cowork now generally available. Kevin and Garry explore how Cowork changes the way we interact with Copilot - moving from simple chat to task-driven, cloud-executed workflows with deeper Microsoft 365 integration. They share real-world usage patterns, from daily task triage to cross-device workflows, and discuss the impact of its new consumption-based pricing model (and why “value over tokens” is the mindset shift we all need).

From there, they step into the more experimental space with Microsoft Scout—a local, autonomous agent inspired by OpenClaw that introduces concepts like heartbeats, browser automation, and powerful extensibility. The duo compare Scout vs Cowork, weighing up local vs cloud agents, flexibility vs control, and the growing importance of governance as agents gain more autonomy.

Useful Links

• https://build.microsoft.com/
• Build Live Blog
• Build Blog - be yourself at work
• Build Next Steps GitHub Repo
• Cowork GA
• The Cowork Cookbook (community link)
• Microsoft Scout
• Work IQ GA
• Work IQ Licensing
• Windows Platform Security
• Project Solara
• Surface Laptop Ultra
• Surface RTX Spark Dev Box

Kevin McDonnell and Zoe Wilson are back, kicking off this episode with a lively wander through Copilot Cowork in preview — from using it on mobile (sometimes unintentionally…) to early thoughts on skills, plugins, stability, and why data residency still matters if you’re experimenting in the real world. Along the way, there are opinions, tangents, and a few “this is cool, but…” moments that will feel very familiar to anyone testing Copilot right now.

The conversation then jumps ahead to Microsoft Build, where agents, observability, and the growing obsession with value and ROI take centre stage. Kevin and Zoe unpack why business goals matter more than shiny dashboards, how Agent 365 fits into the picture, and what all this means for teams trying to move from curiosity to confidence with AI — all wrapped up with event shout‑outs, future episode teases, and the usual friendly chaos

This week, Zoe and Kevin dig into Copilot Cowork and Agent 365. Fresh from a week at the Microsoft campus in Seattle, Kevin shares his key takeaways from MVP Summit — including a surprising amount of cross-product collaboration and a hands-on experiment building a conference bingo app entirely using GitHub Copilot's coding agent. Zoe and Kevin then dive into two of the biggest recent announcements: Copilot Cowork, now available in Frontier tenants, which takes Copilot from answering questions to actually taking action on your behalf, from organising your inbox to scheduling your week and creating reusable skills; and Agent 365, Microsoft's control plane for agents, launching on 1 May, which brings observability, governance, and threat protection for all your agents in one place. They also cover the practical steps to enable Cowork in your tenant, the current data residency considerations for European organisations, and the open licensing questions still to be resolved before general availability.

Useful links:

• Lab that Kevin mentioned https://github.com/microsoft/vscode-agent-lab-soc-ops
• kevmcdonk/mvp-summit-bingo: Web app for MVPs to track all those common phrases we hear over the week. Who will get bingo first
• https://www.microsoft.com/en-us/microsoft-365/blog/2026/03/09/copilot-cowork-a-new-way-of-getting-work-done
• Get started with Copilot Cowork (Frontier) | Microsoft Learn
• Microsoft Agent 365 documentation | Microsoft Learn

Microsoft helped us make an episode this week but dropping some big Copilot news! In this episode, Zoe and Kevin dig into some of the news related around Copilot Wave 3, talk about what the recent org changes at Microsoft will mean and also highlight some of the upcoming events going on.

Useful links:

• Zoe and Kevin keynote the Copilot Community Conference - Copilot Community Conference 2026
• Experts Live UK
• Scottish Summit
• Call for speakers for Scottish Summit still open
• Rajesh Jha retiring
• Copilot Leadership Team
• Frontier Suite
• Copilot Wave 3
• SharePoint at 25
• Copilot Cowork

In this episode of Copilot Connection, Zoe and Kevin are joined by Diana Wolfe, Head of Research & Strategy at Kyndryl, to explore one of the biggest challenges facing organisations today: the widening gap between AI ambition and AI implementation. Together, they unpack why so many companies struggle to realise value from AI investments, what human‑centred change looks like in an era of agentic AI, and how trust, psychological safety, and redesigned roles shape successful adoption.

The conversation covers everything from workflow automation myths and cognitive overload to organisational silos, identity shifts, and the realities of embedding AI into everyday work. Expect thoughtful insights, a few laughs (including designer chickens and the underpants gnomes), and practical guidance on how individuals, leaders, and change practitioners can navigate the next phase of AI‑driven transformation.

Tune in to learn why the future of AI isn’t just about technology—it’s about people, systems, and redefining what meaningful work looks like.

Takeaways

• AI implementation requires a holistic approach
• The integration of AI technology presents multifaceted challenges AI adoption is evolving rapidly
• Human systems integration is crucial for responsible AI implementation

Send us a text

How responsible are you with AI? Zoe Wilson and Kevin McDonnell are joined this week by Chris Huntingford (Director of AI at ANS among many other things!), focusing on responsible AI practices, data management, and the socio-economic impacts of technology. We covered the importance of transparency, accountability, and ethical practices in AI implementation. The discussion also touches on the cultural shifts required for successful AI adoption, the challenges of governance in AI systems, and the future of AI agents.

We also had an amazing announcement for the Copilot Fireside Chat that you can hear at the end! Or get a sneak peak on the Fireside Chat site.

Key takeaways:

• The importance of responsible AI practices is paramount.
• Data management and compliance are critical in the AI landscape.
• Socioeconomic impacts of AI technology must be considered.
• Education and critical thinking are essential for future generations.
• Creativity should not be overshadowed by AI advancements.
• AI-generated content can lead to a decline in quality and creativity.
• Legal accountability for AI deployment is necessary.
• Individuals must advocate for ethical AI practices.
• The EU AI Act sets important standards for AI accountability.
• Community engagement is vital for responsible AI development. Transparency is crucial in AI deployment.
• Shared responsibility involves vendors, deployers, and users.
• Accountability must be established at all levels.
• Data quality directly impacts AI outcomes.
• Cultural shifts are necessary for effective AI adoption.
• Governance in AI is more important than ever.
• Organizations should focus on training rather than cutting jobs.
• AI implementation requires careful planning and testing.
• Responsible AI practices must be prioritized.
• The future of AI agents needs robust governance frameworks.

Send us a text

After a small pause due to travel, we are back with our thoughts from the MVP Summit without jeopardising our NDAs. As well as those thoughts, we pick up on the latest news and play a longer interview with Aaron Reich, CTO of Avanade, covering his thoughts and views on the Copilots, recorded live on the Microsoft campus. Listen to the second half of the show to hear what it means to a global, multi-national consultancy to share the value of Copilot.

News:

Advancing the new era of work with Copilot, Windows, and Surface | Microsoft 365 Blog

New Microsoft AI lead - Mustafa Suleyman, DeepMind and Inflection Co-founder, joins Microsoft to lead Copilot

Microsoft did with Inflection what they were planning for OpenAI, stated as an "unusual deal"

Mustafa Suleyman views on AI - https://open.spotify.com/episode/5u64GZHQcAzvQgmEWiodtm

Copilot for Security GA - Microsoft Copilot for Security is generally available on April 1, 2024 | Microsoft Security Blog

Updated Copilot success kit - Copilot Success Kit – Microsoft Adoption

Answering questions with Copilot in the style of a specific person - https://x.com/aprildunnam/status/1761068171451064382?s=20

I tried with it being Terry Pratchett - https://www.linkedin.com/posts/kevmcdonnell_oh-this-is-such-a-good-idea-from-april-dunnam-activity-7166906303204818944-nH8z?utm_source=share&utm_medium=member_desktop

New Copilot training available - https://www.linkedin.com/posts/davidcervigonluna_m365copilot-m365training-microsoftlearn-activity-7167857418842976256-DM5Z?utm_source=share&utm_medium=member_desktop