Episodes

  • Create a Dealership Culture that Increases Sales | ft. Todd Katcher

    Create a Dealership Culture that Increases Sales | ft. Todd Katcher
    Feb 26 2026
    Create a dealership culture thats motivates your staff to sell more product and services. I had the opportunity to catch up with Todd Katcher at the Digital Dealership System NADA 2026 booth for an incredibly insightful interview on the effective use of digital signage in dealerships. #nada2026 #automotive #dealership #nada #dealershipmarketing Digital Dealership Solutions: ddsolutions.ca Strategy With Jason: strategywithjason.com Bell2Bell: bell2bell.ca Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb
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    19 mins
  • Dealers must create content that consumers TRUST | C-4 Analytics NADA 2026

    Dealers must create content that consumers TRUST | C-4 Analytics NADA 2026
    Feb 25 2026
    Dealers must create content that consumers TRUST. I had the opportunity to catch up with Art Pier at C-4 Analytics NADA 2026 booth for an incredibly insightful interview on dealership marketing. We discuss the marketing strategies that dealerships need to take action on in 2026. #nada2026 #automotive #dealership #nada #dealershipmarketing Digital Dealership Solutions: ddsolutions.ca Strategy With Jason: strategywithjason.com Bell2Bell: bell2bell.ca Listen To The Strategy With Jason Podcast: Apple Podcast: https://apple.co/3IwlT3v Spotify: https://spoti.fi/3fT8V3H Soundcloud: https://bit.ly/347rnDb
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    14 mins
  • How Recording Conversations Transforms Dealership Profitability | Shift into Profit ft. Jake Cronin

    How Recording Conversations Transforms Dealership Profitability | Shift into Profit ft. Jake Cronin
    Jan 19 2026
    In this episode of Shift Into Profit, Jason Harris sits down with Jake Cronin to break down one of the biggest missing pieces in dealership performance: measuring and coaching the in-person customer conversation. Dealerships invest heavily in training, process, and technology — yet most still rely on gut instinct to determine whether those processes are actually being followed. That gap leads to missed revenue, inconsistent customer experiences, compliance risk, and a revolving door of talent. This episode dives deep into why people still buy from people, why face-to-face interactions matter more than ever, and how modern process intelligence tools are reshaping dealership profitability — without replacing the human element. If you’re a dealer principal, GM, fixed ops leader, or sales manager looking to improve performance without adding friction, this is a must-watch. Catch Siro at NADA: North Expo Hall — Booth 6368N 🟡 For more on Siro, visit: https://www.siro.ai/
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    44 mins
  • The #1 Mistake Dealers Make With Digital Retail Handoffs | Strategy with Jason ft. Faraaz Ghauri

    The #1 Mistake Dealers Make With Digital Retail Handoffs | Strategy with Jason ft. Faraaz Ghauri
    Jan 15 2026
    Is digital retail helping your dealership—or quietly killing your margins? In this episode of Strategy with Jason, Jason Harris sits down with Faraaz Ghauri, VP of Digital Retail at NETSOL, to break down where most digital retail strategies fail—and what dealers must do to fix the online-to-in-store handoff before it destroys trust, profitability, and retention. Today’s car buyer completes over 90% of the journey online, yet most dealerships force customers to restart the process the moment they walk into the showroom. The result? Lost trust, slower deals, compressed margins, and poor CSI. If you’re serious about improving speed, compliance, customer experience, and consistent revenue, this episode will change how you think about digital retail. 🎧 Listen, learn, and share this episode with your leadership team. 📍 Catch NETSOL live at NADA - North Expo Hall - Booth 7213N 🌐 For more on NETSOL, visit: https://netsoltech.com/
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    41 mins
  • Post-Sale Is Where Loyalty Is Won or Lost | Driven Loyalty Podcast ft. Joe Webb

    Post-Sale Is Where Loyalty Is Won or Lost | Driven Loyalty Podcast ft. Joe Webb
    Jan 12 2026
    What really happens after the sale determines whether a customer becomes loyal—or disappears forever. In this episode of the Driven Loyalty Podcast, Jason Harris sits down with Joe Webb to unpack one of the biggest loyalty killers in automotive retail: poor post-sale engagement. This isn’t about CRM checkboxes or automated follow-ups. It’s about intentional communication, real human connection, and building processes that empower your team to do the right thing—every time. If you’re tired of spending more on marketing just to replace customers you already earned, this conversation will challenge how you think about post-sale strategy—and show you what actually moves the needle. ⚡Powered by Podium, redefining customer connection. Visit: https://www.podium.com/swj 📌 If this episode resonates, share it with a manager, GM, or team member who needs to hear it. 🔔 Subscribe for more conversations focused on loyalty, customer experience, and sustainable dealership growth.
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    45 mins
  • Most Dealerships Think They Have a Process (But Don’t) | Shift Into Profit ft Gavin Janis

    Most Dealerships Think They Have a Process (But Don’t) | Shift Into Profit ft Gavin Janis
    Jan 9 2026
    Most dealerships think they have a process. Very few can actually prove it’s being followed. In this episode of Shift Into Profit, Jason Harris sits down with Gavin Janis Siro.ai to break down one of the biggest blind spots in automotive retail: confusing checklists with real process management. Dealers spend massive time and money getting customers into the showroom—but once the conversation starts, performance is often measured with nothing more than gut feel, assumptions, or outdated check-the-box reviews. If you manage sales, F&I, or dealership operations—and you care about consistency, compliance, customer experience, and profit—this episode will challenge how you think about process. 🟡 For more on Siro, visit: https://www.siro.ai/ 👉 Subscribe for more episodes breaking down People, Process, and Technology in automotive retail
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    28 mins
  • This Isn’t a Trend — It’s a Mandate for Dealers | Strategy with Jason ft. Adam Bruttell

    This Isn’t a Trend — It’s a Mandate for Dealers | Strategy with Jason ft. Adam Bruttell
    Jan 8 2026
    The dealership world is changing fast — and most dealers aren’t ready. In this episode of the Strategy with Jason Podcast, Jason Harris sits down with Adam Bruttell from Netsol to break down what’s really happening inside modern dealerships and why the traditional car-buying experience is breaking down. Today’s customer shops online first. In fact, 90% of the buying journey happens before they ever walk into the dealership — yet many stores still act like the customer is starting from zero when they arrive. That disconnect is costing dealers deals, trust, and long-term profitability. The future dealership will look very different in the next five years — and the dealers who adapt now will be the ones who win. 📍 Catch Adam and Netsol at NADA — Booth 7213, North Hall 🌐 For more on Netsol, vist: https://netsoltech.com/ 🔔 Don’t forget to like, subscribe, and share this episode with someone who needs to hear it.
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    41 mins
  • Why “Blasting Leads” Is Killing Dealership Profits | Shift Into Profit Podcast ft. Jake Hales

    Why “Blasting Leads” Is Killing Dealership Profits | Shift Into Profit Podcast ft. Jake Hales
    Dec 31 2025
    🔸 Too many dealerships are chasing new tech while ignoring the real problem: how their people actually communicate with customers. 🎧 In this episode of Shift Into Profit, Jason Harris sits down with Jake Hales to unpack what’s really broken inside modern dealerships — from lead response and spam filters to poor onboarding, weak leadership, and paper-based “processes” that don’t reflect real human behavior. You’ll hear why “blast marketing” no longer works, how AI is changing both customer outreach and customer defenses, and why dealerships must return to emotional communication, real conversations, and measurable in-person process execution. This episode goes deep on: • Why buyers ignore calls, texts, and emails more than ever • How AI is forcing sales teams to become more human, not less • The difference between transactional vs emotional communication • Why most dealerships train paperwork instead of people • How video builds trust before the customer ever shows up • What real coaching looks like for sales managers • How leaders should measure process instead of guessing • Why delegation, automation, and elimination are survival skills 🟡 For more on Siro, visit: https://www.siro.ai/ 👇 Subscribe for weekly conversations on people, process, and performance 👍 Like & share this episode with a manager who needs to hear it
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    50 mins