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SimpleBiz360™ Podcast

SimpleBiz360™ Podcast

By: Jeffrey Mason
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About this listen

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

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Episodes
  • Are you consistently following up and following through? OMOQ #134

    Are you consistently following up and following through? OMOQ #134
    Feb 2 2026

    After 35 years of tracking bad customer experiences, the lack of these two actions are the bedrock of buyer dissatisfaction. Period. End of Story. You want a more profitable bottom line? Do you want to stay in business for the long haul? Do you want customers to come back for more? Deliver on these two actions and most of your problems will be solved.

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    1 min
  • How do you get the best return on continuous improvement investments? OMOQ #133

    How do you get the best return on continuous improvement investments? OMOQ #133
    Jan 29 2026

    The best return happens when companies aim their improvements at customers. Buyers have a keen awareness of which companies prioritize customer satisfaction over company profitability. The best companies know that happy customers will lead to healthy bottom lines. Where are your improvements aimed at?


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    1 min
  • Are you humble enough to pursue continuous improvement? OMOQ #132

    Are you humble enough to pursue continuous improvement? OMOQ #132
    Jan 26 2026

    The common thread of championship athletic teams is humility. At a certain point, once the collective team becomes humble, the real improvement and growth starts. Without that humility, the teams will never achieve the ultimate goal of a championship. It’s no different in business. If we want to succeed, and grow as businesses, the collective personnel must become humble enough to pursue improvement. Are you humble enough?

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    1 min
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