Cold outreach didn't fail because buyers stopped responding. It failed because relevance collapsed.

The spray-and-pray era is over, not because AI killed it, but because buyers finally have enough noise that they can afford to ignore everything that doesn't earn their attention. And in environments like healthcare technology, where buying cycles are long, committees are large, and the inbox is a graveyard for templated sequences, the stakes for getting it wrong are especially high.

John Terrone brings an operator's lens to this problem. In this episode, he and Tom explore what AI actually enables in outbound, not replacement of human judgment, but the elimination of the manual, repetitive work that distracts sales and marketing teams from what matters: context, timing, and trust. They dig into why traditional sequences are breaking down, how AI can support relevance at scale without becoming another spam machine, and what happens when sales and marketing finally share the same intelligence layer.

This isn't a conversation about spamming faster. It's about rebuilding outbound around empathy, problem-awareness, and systems designed to let humans do the thinking, while AI handles the grunt work.

Connect with John Terrone:

• LinkedIn: https://www.linkedin.com/in/johnterrone/
• Website: https://www.promptlycheckin.com/

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There's a trap most global brands fall into: standardize the message so aggressively that what made the brand powerful in the first place gets flattened out. Consistency becomes uniformity. Scale becomes noise.

Johanna Wahlroos has navigated this at the highest levels, leading global strategy and planning at DoubleVerify, and before that, building and scaling brand programs at Google. Her perspective on international brand leadership is practical and hard-won: audiences evolve faster than personas, cultural literacy is not optional, and "knowing your customer" is never a finished job.

In this episode, Tom and Johanna unpack what it actually takes to keep a brand coherent across cultures, time zones, languages, and markets that refuse to hold still. How do you protect the core without suffocating local relevance? When does global coherence become a liability? And what does the modern CMO need to lead across a world that is simultaneously more connected and more distinct than ever?

This is a conversation about brand stewardship at scale, and what humility, clarity, and cultural fluency look like in practice.

Connect with Johanna Wahlroos:

• LinkedIn: https://www.linkedin.com/in/johanna-wahlroos-99071820/
• Website: https://doubleverify.com/

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Influencer marketing has moved past the moment. Budgets are real. Scrutiny is higher. And the pressure on CMOs to extract more value from every piece of content, across more channels, faster, isn't letting up.

Finola Austin has spent her career at the intersection of creativity and performance, helping brands move beyond the one-off creator post and build something more durable: a content system that feeds paid media, retail, CTV, and owned channels without sacrificing authenticity or losing control of the brand.

In this episode, Tom and Finola get into what it actually looks like to operationalize influence, how smart brands are treating creator content less like a campaign and more like an asset class, why the brands winning with UGC are the ones with the clearest brief, and what CMOs need to build internally before scale becomes possible.

This is a conversation about what it takes to make creative work everywhere, and keep it working.

Connect with Finola Austin:

• LinkedIn: https://www.linkedin.com/in/finola-austin-99ab6744/
• Website: https://www.linqia.com/

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CMO roles are getting eliminated. Fortune 500 companies are rewriting the org chart in real time. And if you believe the headlines, half of white collar workers could be gone in the next 18 months.

It's hard not to get caught up in the noise.

No Assigned Seats is a show about cutting through it.

Hosted by Thomas Stirling, brand strategist, agency founder, and the guy brands call when the wheels are spinning but nothing's moving, each episode is a conversation with the leaders who've navigated real change, made hard calls, and built something worth talking about.

Not tactics. Not hot takes. Real decisions, real stories, and the kind of clarity that only comes from having actually been in the room.

New episodes dropping soon. Subscribe now so you don't miss a seat at the table.

Connect with Thomas Stirling:

• LinkedIn: https://www.linkedin.com/in/tstirling/
• Website: https://www.stirlingbrandworks.com/