Episodes

  • Who Takes Over? The Future of the Broker Market.

    Who Takes Over? The Future of the Broker Market.
    Jul 2 2026
    In this episode, Eduardo D’Alma speaks with Maximilian Würz, Co-Founder and Managing Director of Policen Transfer, about a market under pressure, an aging broker base, increasing consolidation and a growing gap in succession. They explore what happens when client relationships leave the market, why infrastructure is missing, and how digital marketplaces can change the way portfolios are transferred and managed. The conversation also looks at the role of data, how AI helps structure and enrich it, and what it takes to build a neutral platform in a market shaped by trust and long-standing relationships.
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    31 mins
  • Say you work in insurance at a party and honestly, it kills the conversation.

    Say you work in insurance at a party and honestly, it kills the conversation.
    Jun 4 2026
    Insurance is often misunderstood from the outside. Complex, technical, and rarely part of anyone’s “exciting conversation” at a party. In this episode, Eduardo D’Alma speaks with Tamara Kurz, Founder & Insurance Broker at Athena Protectoria, about what drives the industry and why transformation is so challenging. They explore the tension between sales, risk and technology, three perspectives that rarely align but all need to work together. The industry relies on balancing these forces. They also discuss why experience carries so much weight, how advisory is shifting towards clearer decision-making, and how AI fits into situations that require trust and human judgment. A conversation about complexity, balance and the people behind the system.
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    39 mins
  • Digital Transformation in Practice: Rebuilding Art Insurance

    Digital Transformation in Practice: Rebuilding Art Insurance
    May 7 2026
    What does digital transformation really look like once execution begins? In this episode, Eduardo D’Alma speaks with Jean Gazançon, CEO of ARTE Generali, about how art insurance was fundamentally rebuilt from the ground up. Jean shares how a highly specialised line of business, dealing with unique risks, subjective value and demanding clients can be transformed without losing craftsmanship or judgment. The conversation explores what had to change, what needed to remain stable, and why technology only creates value when it is designed to support expertise rather than replace it. They discuss layered technology architectures, working under real economic and time constraints, the discipline of saying no to risks, and how AI can act as an assistant to specialists rather than a competing force. An honest conversation about transformation beyond buzzwords and what it takes to rebuild an insurance business in practice.
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    41 mins
  • Rowing Across Limits: Risk, Resilience & Insurance at the Edge of the World

    Rowing Across Limits: Risk, Resilience & Insurance at the Edge of the World
    Apr 9 2026
    Risk becomes tangible when there is no safety net. In this episode, Eduardo D’Alma speaks with Julen Sánchez, who crossed the Atlantic Ocean alone and by human power only. 9,200 kilometres over 131 days at sea. Beyond the physical challenge, the conversation explores what it means to prepare for uncertainty when outcomes cannot be predicted or guaranteed. They discuss preparation, discipline and mental resilience, how decisions are made when control is limited, and what extreme environments reveal about responsibility, endurance and focus on process rather than outcome. A conversation about living with uncertainty and what that experience can teach us far beyond the context of adventure.
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    43 mins
  • Inside Allianz. How 160,000 People Are Learning and Applying AI at Work

    Inside Allianz. How 160,000 People Are Learning and Applying AI at Work
    Feb 24 2026
    AI is already part of everyday insurance work. The hard question is now how to make it useful at scale without losing judgment or trust. In this episode, Eduardo D’Alma speaks with Bettina Dietsche, Group Chief People and Culture Officer at Allianz, and Isabelle Kokoschka, Global Head of Learning and Skills Management at Allianz, about how AI is changing workflows, leadership and roles across the organization. They discuss trust, culture and fear, why learning has to move into application, and why leaders need to model the change themselves. From claims and actuarial work to HR and recruiting, they describe how AI is reducing routine processing and creating more room for judgment, empathy and better decisions across 160,000 people.
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    47 mins
  • The AI Hangover in Insurance: Pilots are Everywhere, But Value is Hard to Capture

    The AI Hangover in Insurance: Pilots are Everywhere, But Value is Hard to Capture
    Dec 18 2025
    In this special Christmas edition, host Eduardo turns the mic inward: no external guest this time, but a conversation with two Wavestone colleagues to introduce "GLITCH werkstatt", our hands-on build-and-test studio for the Insurer of the Future. Eduardo is joined by Thorsten Schrader, Partner and Insurance Sales Lead, and August Meyer, Enterprise Architect and GLITCH co-founder. The conversation looks at the gap between AI ambition and day to day reality in insurance and how GLITCH is used to pressure test ideas against real constraints.
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    35 mins
  • The Art of Letting Go. Winning with Decommissioning.

    The Art of Letting Go. Winning with Decommissioning.
    Sep 8 2025
    Decommissioning software creates the space and clarity an organization needs to focus on what comes next. In this episode of LOVE, TECH, AND THE FUTURE OF INSURANCE, Eduardo D’Alma talks with Adam Lantner, EMEA Region CIO & Head of Technology at Aon, about how retiring legacy systems can sharpen focus, and open the door to new opportunities. Through real-world stories and creative approaches like the “Legacy Index,” Adam shows how decommissioning becomes a strategic move that energizes teams and accelerates transformation. You’ll hear: • Why decommissioning is more than “switching things off” • How to turn legacy clean-up into a shared cultural success • The human side of letting go and why people can be deeply attached to old systems • Creative ways to make decommissioning engaging and measurable
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    46 mins
  • Leading Change in Insurance: From IFRS 17 to AI

    Leading Change in Insurance: From IFRS 17 to AI
    Jul 21 2025
    In this episode of LOVE. TECH. AND THE FUTURE OF INSURANCE., Eduardo is joined by Valerio Pagano, Chief InfoTech Officer Group Functions at Swiss Re, to explore the human and organizational side of transformation in insurance. They dive into three key topics: – How company culture enables, or hinders change – The real organizational impact of IFRS 17 beyond compliance – Why AI requires not just tools, but a mindset shift across the enterprise A candid conversation about leadership, curiosity, and building a culture ready for the future.
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    35 mins