Digital Transformation in Practice: Rebuilding Art Insurance

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Digital Transformation in Practice: Rebuilding Art Insurance

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What does digital transformation really look like once execution begins? In this episode, Eduardo D’Alma speaks with Jean Gazançon, CEO of ARTE Generali, about how art insurance was fundamentally rebuilt from the ground up. Jean shares how a highly specialised line of business, dealing with unique risks, subjective value and demanding clients can be transformed without losing craftsmanship or judgment. The conversation explores what had to change, what needed to remain stable, and why technology only creates value when it is designed to support expertise rather than replace it. They discuss layered technology architectures, working under real economic and time constraints, the discipline of saying no to risks, and how AI can act as an assistant to specialists rather than a competing force. An honest conversation about transformation beyond buzzwords and what it takes to rebuild an insurance business in practice.

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